Administrative Specialist Human Resources

EXPERIENCE

City Of American Canyon City Hall, American Canyon, CA

Human Resource Assistant

October 2024 - Current

●Makes recommendations for the development and revision of human resources documents, procedures, and forms; assists in the development of policies, regulations, and procedures.

●Provides information to City staff, other organizations, and the community, requiring the use of judgment and the interpretation of complex policies, rules, procedures, and ordinances.

●Developed training tip sheets to support employee onboarding and skill development

●Organizes and maintains accurate and detailed databases, files, and records; verifies accuracy of information, researches discrepancies, and records information; coordinates and ensures compliance with established records retention schedules.

●Developed and managed comprehensive training catalogs across multiple software systems to streamline learning processes and improve accessibility.

●Revised and executed the IIPP, incorporating safety protocols across the city to enhance workplace safety and compliance

●Audited vendor invoices for accuracy and compliance, maintaining excellent rapport with vendors to support smooth operations.

●My role involves managing the recruitment process, from drafting detailed job descriptions to posting them on relevant job boards

●Developed and implemented new compensation policies, including updated pay rates, to support employee retention and motivation

●Proficient in overseeing termination procedures and administering pay grade adjustments and rate updates

●Streamlined setting up and generating employee memos and payroll documents by utilizing Excel formulas and Word mail merge, improving efficiency in document distribution.

City Of Martinez, Martinez, CA

Administrative Aide

July 2024 - October 2024

●Inputting information into different software systems

●Organize virtual and in person meetings - scheduling and hosting meetings, putting participants in breakout rooms, taking meeting minutes)

●Using their website to check reservations and handle customer inquiries independently

●Email correspondence with customers and internal staff

●Partner with the Finance team to ensure balances match, inputting daily deposits and refunds into the system, refunding customers

●Maintains or supervises the maintenance and proper disposition of important records and files, both electronic and hard copy

●Prepares time reports of employees

●Processes invoices and accurately tracks budgets

●Independently performs difficult clerical duties in situations which require exercise of considerable judgment and discretion

●Prepares, checks, and supervises the preparation of complex reports for accuracy, completeness, and compliance with established standards

●Potentially help with their website and other duties as assigned

AbilityPath, Redwood City, CA

Human Resource Assistant

January 2024 - July 2024

●Responsible for a smooth transition for the new hire experience; starting with the hand-off from recruitment to onboarding and start date in program/new position

●Partner with Recruitment Specialists and Camp Leadership to administer new hire processes including pre-employment clearances, completing the hiring process in ADP, and coordinating onboarding activities and communications

●Thoroughly track and communicate onboarding activity progress for all summer camp staff

●Support employee engagement programs, projects, trainings, and events

●Create and maintain employee, intern, volunteer, and contractor files for summer camp staff

●Provide customer service to new hires; provide clear directions and relevant information and be available to answer questions and provide support as needed

●Traveled to different locations to meet new hires and administer trainings and signing of documents

●Assist with internal needs such as scheduling meetings, training, recruiting and labor relations.

●Gathered medical histories, updating records, and preparing patients for third party consultations.

●Managed appointment scheduling and follow-up steps

City Of American Canyon City Hall, American Canyon, CA

Administrative Aide

June 2023 - August 2023

●Provided consistent accuracy when running financial reports via Excel, CivicRec and Springbrook

●Registered residents for summer classes, camps, programs and lessons advertised in brochure

●Answer and direct phone calls regarding registration, payments or general questions

●Organize and schedule appointments and reservations for the community and City Hall

●Produce and distribute correspondence letters, faxes and forms

●Maintain filing system

●Conduct data entry

●Provide polite and professional communication

●Respond to emails in a timely manner

●Provide resolution for miscalculated circumstances

Building Kidz Schools, Pacifica, CA

Preschool Teachers

August 2022 - May 2023

●Developed and implemented age appropriate lesson plans, meeting all learning objectives

●Created creative and interactive academic activities that incorporated culture diversity, sensory development, and autonomous learning

●Managed classroom sizes of 8 to 12 children, ranging from ages one to three years old

●Reinforced positive behavior while redirecting poor behavior

●Nurtured positive and supportive relationships with parents and students

●scheduling/coordinating tests, scanning/scoring tests, data entry, reporting results, administering tests

Pivot Point Consulting Consulting, San Francisco, CA

UCSF Health, Business Analyst II

June 2022 – August 2022

●Independently managed training facilities, ensuring trainers and staff were in their assigned locations

●Managed the logistics and coordination of trainers and trainees scheduled for training

●Ran daily reports of training participation for designated training site(s)

●Ensured COVID protocol adherence for all trainers and trainees

●Provided front-line support for a variety of healthcare software applications, provided quality customer service

●Provision and administer user accounts and reset passwords in Active Directory

●Collaborate with the Security team to ensure access was correct and follow the process for corrections

●Provide on-site floor and command center support during implementations, ensuring successful logins and access

●Manage ticketing systems (Service Now) with the ability to collect and communicate technical concepts, both written & verbal, to a technical and non-technical audience with a high degree of customer service.

●Accurately record/report support issues and solutions via work tickets in Servicenow

●Effectively escalate issues to other teams as appropriate per Standard Operational Procedures for the best customer support experience

EDUCATION

Bachelor's degree

San Francisco State University

December 2024

●Community, Health, and Social Services Major

●Psychology Minor

●GPA- 3.5

Associates degree

Diablo Valley College,

August 2021

High school diploma

Angelo Rodriguez High School

August 2012 - June 2016

●GPA- 3.0

ACTIVITIES AND INTEREST

UCSF Health, San Francisco, Ca

Volunteer

May 2016 – Aug 2016

●Sort and distribute mail to departments and patients

●Oversee front desk/lobby, greet visitors,

●Administrative tasks such as making copies, inter-office errands, answered phone calls, and maintain office supply inventory

●Assist management with training, create onboarding training packets for trainees, and prepare the training area

●Provided compassionate and efficient support to patients, ensuring their needs were met in a timely and professional manner

●Addressed patient concerns and resolved issues promptly, improving overall patient satisfaction and experience.

SKILLS

●Service Now

●Active Directory

●Strong written and verbal communication skills

●Microsoft Office (PPT, Word, Excel)

●Experience in a high-volume environment

●Well organized

●Excellent customer service skills

●Adaptable

●Critical thinking

●Quick problem solving

●Accountable

●Strong work ethic

●Integrity and confidentiality

●Listens to directions well

●Team player

●Follows through on tasks/projects

●Springbrook

●Laserfiche

●Time management

●Ability to manage

●flexible

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