Customer Service Representative
Resume:
Courtney Rose
Dayton, OH *****
*************@***.***
Work Experience
Client Service Representative
Better Life Plans-Southfield, MI
August 2024 to Present
I consult with clients and keep all their information current and up to date. I work on a high call volume from taking inbound calls to making outbound calls when necessary. I maintain a professional tone and give the best possible customer service to every client. I review documents and email clients when necessary. I also speak with paralegals and attorneys when needed. I speak with the debt settlement company on file about the clients when certain information is needed for the account. I keep accounts in the proper status and keep notes for every in counter with the clients. I go over legal documents with the client so they have a better understanding on what to do with their documents and handling the process with the court and opposing counsel. I can take up to 100 or more calls a day. I do work remotely. I keep up great communication with my supervisors and colleagues. I handle multiple tasks a day and multitask when I need to. Customer service is the number one priority! Remote Senior outbound verification specialist
ASSURANCE IQ-Seattle, WA
June 2022 to May 2024
I worked from home doing customer service at a call center. I was figuring out the best way to help the customers get their needs met. I verify customers information while building rapport with them to get them over to an agent. I’m very professional and I have over ten years of customer service experience. We all have to maintain certain percents while on calls to ensure we’re doing our jobs properly I always exceed the percentages. I’ve been promoted to a senior rep while at this job and received a raise. This job can be very high paced and I maintain a professional courteous friendly tone throughout every call. This job also involves multitasking at times as well and I’m very good at that to! Receptionist
Bombshell Beauty Bar-Miamisburg, OH
November 2021 to March 2022
Gathered and distributed messages to team members and managers to support open communication and excellent customer service. Organized and booked staff and visitor travel accommodations, including vouchers, agendas, and transportation.
Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
Was in charge of sorting, receiving, and distributing mail between departments and personnel. Kept track of visitors and screened them to ensure that they had access to inter-office personnel. Received business correspondence and routed it to the appropriate departments and employees. Waitress
The Original Pancake House-Miamisburg, OH
November 2019 to March 2022
Served multiple guests in a very high paced environment. Maintained a professional and friendly tone while meeting each guests needs accordingly. I took orders and provided excellent customer service. Hair and Makeup Artist
Shear hotness (on call position)-Miamisburg, OH
August 2019 to March 2022
Double-checked the data's accuracy and integrity.
Keep my work areas tidy.
Answered an average of [4] calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products. Created a new employee evaluation process that resulted in significant performance improvements. I'm an expert in creative styling.
I've done both basic and creative coloring.
Keep track of my appointments.
Make-up for special occasions
Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
Waitress
Cooper's Hawk Winery & Restaurants-Bellbrook, OH
April 2019 to January 2020
This restaurant was very upscale and was considered fine dining. I presented myself with a very professional look each day and served all guest with the knowledge of the restaurants history and all the wine of course. This job was slower paced but I had to have a high skill of fine dining and entertaining the guest with wine bottle opening and menu knowledge at all times. There was always large parties and venues that I had to be apart of and multitasking with a lot of guests at one time. I had to try to sell every guest a wine membership while they enjoyed great food made from scratch. I built rapport and gave each guest a wonderful experience every time to keep them coming back. Waitress
Red Robin-Beavercreek, OH
September 2017 to December 2018
Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Garnish and decorate dishes in preparation for serving. Clean tables or counters after patrons have finished dining. Stock service areas with supplies such as coffee, food, tableware, and linens.
Fill salt, pepper, sugar, cream, condiment, and napkin containers.
Collect payments from customers.
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Describe and recommend wines to customers.
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Inform customers of daily specials.
Prepare checks that itemize and total meal costs and sales taxes.
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Take orders from patrons for food or beverages.
Waitress
Applebee's-Sugarcreek, OH
June 2014 to May 2017
I had a very fast paced, multitasking, and upbeat set of skills. I kept a friendly professional tone with each customer while maintaining all the needs met from both the customers and my job title. I took orders and served guest meals by memory. I would always build rapport with everyone I was able to take care of. I kept my area clean and sanitized. I did heavy lifting of plates and tubs. I kept all transactions organized from cash to credit cards. I did many different tasks all at one time. Receptionist
First source roofing-Kettering, OH
March 2015 to August 2015
File and maintain records.
Schedule appointments and maintain and update appointment calendars.
Hear and resolve complaints from customers or the public. Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Analyze data to determine answers to questions from customers or members of the public.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Childcare Provider
Early Beginnings-Centerville, OH
January 2011 to March 2014
I maintained a clean and safe environment for a group of small children. I came up with daily plans and activities each day for the kids to learn and sent home projects to their parents. The kids were on daily schedules and I provided each child with a daily slip of everything we did each day. I took care of each child’s needs throughout the day while maintaining state regulations on cleanliness and safety measures needed for the children. I interacted with parents everyday and all the other teachers. I was cpr certified. I was able to move around to different age ranges of children throughout my time there and built special relationships with all of them and their parents and caregivers. Hostess/drivethru
Frischs Big Boy-Kettering, OH
June 2008 to January 2011
Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied. Took credit card, cash, and gift certificate payments and gave cash transactions change. Maintaining accurate waitlist quotes while efficiently directing the seating of guest parties I'm doing a variety of cleaning and odd jobs around the restaurant. Cultivated positive guest relations by managing information and coordinating quick seating. Seating guests and ensuring that each server has an equal number of patrons Excellent communication, coordination, planning, and customer service skills are demonstrated by me. Education
High school diploma
East Fairmont High School - Kettering, OH
August 2007 to June 2010
Skills
• Childcare (3 years)
• Restaurant Experience (10+ years)
• Insurance Verification (2 years)
• Heavy Lifting
• Customer service (10+ years)
• Multitasking (10+ years)
• Computer skills (2 years)
• Phone etiquette (4 years)
• Receptiveness to feedback (10+ years)
• Communication skills (10+ years)
• Leadership
• Attention to detail (10+ years)
• Time management (10+ years)
• Customer support (10+ years)
• Microsoft Office (1 year)
• English (10+ years)
• Data entry (2 years)
• Sales (1 year)
• Organizational skills (10+ years)
• Microsoft Word (5 years)
• Communication skills (10+ years)
• Customer service (10+ years)
• Time management (10+ years)
• Guest Relations Experience
• Microsoft Excel
• Medical terminology
• Bartending
• Marketing
Certifications and Licenses
Driver's License
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