Site Lead District Manager
Resume:
JM
James Mayfield
Professional Summary
Resourceful professional offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Work History
Department Of Health - Site Lead
Washington, DC
03/2020 - Current
Foot Locker - District Manager
Washington, DC
03/2016 - 03/2020
Complied with safe operating practices and assessed operational procedures against best practices.
●
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
●
Oversaw and optimized work of Nurses, Nursing Assistants, and volunteers As an site lead performing high-quality at a mass covid testing site .
●
Worked with management team to implement proper division of responsibilities.
●
Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
●
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
●
● Set overall vision and provided team leadership. Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
●
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
●
● Improved operational standards, personnel moves, and merchandising ************@*****.***
Washington, Dc 20017
Skills
● Conflict Resolution
● Training and Development
● Processes and Procedures
● Training and mentoring
● Business planning
● Financial Management
● Operations management
● Team Building
● Budgeting
● First Aid and CPR
● Heavy labor
● Management
Education
06/2004
Calvin Coolidge
Washington DC
High School
DTLR - Store Manager
Washington, CA
08/2009 - 03/2016
strategies.
Created various selling and merchandising programs impacting bottom line performance.
●
Supervised Ten locations to enforce high-quality standards of operation.
●
Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
●
Developed Two new locations from scratch by leveraging proactive leadership approaches and sound business acumen.
●
Built positive and productive relationships with store and field leadership.
●
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
●
Optimized in-store merchandising, brand presentation and inventory availability and focus.
●
Negotiated long-term contract renewals with sales affiliates and franchise owners.
●
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
●
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
●
Maximized performance by monitoring daily activities and mentoring team of Fifty associates.
●
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
●
Onboarded new employees, including training, mentoring and new hire documentation.
●
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
●
Conducted monthly inventories of raw materials and components on work floor.
●
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
●
● Recorded inventory sales into organization's weekly income report. Cross-trained existing employees to maximize team agility and performance.
●
Directed staff three hundred personnel and managed budget totaling
$10 million annually.
●
Approached browsing customers to initiate conversations to determine buying preferences.
●
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
●
Lowered shrinkage 2% by watching customers and observing potential security risks.
●
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
●
Fielded questions and solved problems by informing customers of current promotions and store policies.
●
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
●
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
●
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
●
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
●
Balanced and organized cash register by handling cash, counting change and storing coupons.
●
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
●
Answered questions about store policies and concerns to support positive customer experiences.
●
Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
●
Displayed merchandise by arranging in appealing and orderly way to boost sales.
●
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
●
Employed strategic tactics such as cross-selling and upselling to drive sales.
●
Contact this candidate