Customer Service Air Conditioning
Resume:
Tracey Cunningham
Claims Adjuster for HVAC Home Warranty Policies
Chicago, IL 60619
*.************@*****.***
Commerical Refrigeration
Ordering mechanical parts to complete a repair.
Work Experience
HVAC Home Specialist for Residential Housing
LadyofHVAC Services - Chicago, IL
January 2016 to Present
Handle No Service Vendor claims by locating and assigning a trade specialty Contractor to service home owner's repair that is covered under the warranty. Locating Contractors in the construction trade field by previous work orders, various marketing advertisements, realtors and service providers homeowner's may have used for a previous repair. Check trade licenses and general liability insurance to insure qualified tradesman can fulfill the claim and complete the entire repair.
Utilize Microsoft Outlook to communicate with the Customer Service Representative when question arise that require more explanation as to why this claim was created and later must be denied. Update and maintain profile information so that information about the Contractor is forwarded to the homeowner's personal email.
Maintain accounting records such as invoices submitted for payment. Created purchase orders for Service Techs to pickup equipment at supplier locations that are approved through the company network.
Technical Support for HVAC Technicians and Customer Service Nicor Pivotal Home Solutions
January 2012 to December 2014
Handle inbound customer service inquires for HVAC services and other products and services Directs the matching of technicians' service level and training to our customers' service requirements based on knowledge geography, time & distance, and overall work demands Recruit HVAC Service Tech, Inside & Outside Plumbers, Electricians, Roofers, Carpenters, Painters and Appliance Techs.
Negotiate cost for repair according to Customer's Warranty Policy this includes diagnosis, appliance repair, trip charge and product part cost.
Relays messages and special instructions to mobile service technicians, install crews and other departments.
Directs and keep record of PM contracts and monitor PM completion rates Issue purchase orders to techs for local purchases as needed Run daily reports of open orders, determine why a work order is remaining open and coordinate with service technician to complete repair
Responsible for answering phone calls
Responsible to communicate needs and issues to inter-department personnel and other facilities as needed.
Prepare reports and documentation needed by the organization to support its operating systems. Develop plans and analyzes both potential problems and opportunities for enhancing operations and maximize profitability
Continuous monitoring of workload and field technician by creating a spreadsheet for their area. Pre-planning activities for next day's workload
Data-entry, filing and other duties as assigned
Selling Preventative Maintenance Agreements to Nicor Customers Diagnosis furnace, boilers and AC units using meters along with Clean Checks, equipment installs and retrofits.
Work with HVAC Contractors regarding Commercial Units such as Roof systems Manage territory sales for Customers in Illinois, Indiana, Massachusetts, Ohio, Pennsylvania and Kentucky Student
ENVIRONMENTAL TECHNICAL INSTITUTE - Blue Island, IL January 2011 to February 2012
HVAC Service Technician-Student
Heating, Ventilation, Air Conditioning and Refrigeration - Chicago, IL January 2011 to February 2012
Certificate - Heating, Ventilation, Air Conditioning and Refrigeration EPA (Universal section 608) Certified Type I, Type II, Type III
• Experienced in Office Microsoft software.
• Created and produced updated safety documents in compliance with the OSHA rules and regulation for maintaining policies and recordkeeping documentation.
• Able to install metal duct systems including registers, diffusers, grills, dampers, and zoning accessories • Exposed to sheet metal systems used in residential and light commercial air distribution including basic layouts and connectors.
• Applied experience with test cad-cell flame detectors and thermistors to analyze control circuits of electronically-controlled systems determining operating sequence.
• Expert knowledge at calculate total system friction loss using charts and duct sizing tables to size and branch ducts of an air distribution system.
• Expert knowledge for Hydronic Heating systems as well as parts for service calls. Also experience in wiring thermostats.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Confer with staff, users, and management to establish requirements for new systems or modifications
• Learn to reclaim refrigerant from air conditioning systems using the disposal tank. Autopsy Technician/Safety Officer/Phlebotomist
Northwestern Memorial Hospital - Chicago, IL
February 2000 to December 2011
Education
A.A.S in Mortuary Science in Mortuary Science/Pathology Assistant MalcomX College
1990
Skills
• EXCEL
• MICROSOFT OFFICE
• AS400
• Purchasing
• Microsoft Excel
• Outlook
• Microsoft Word
• Inventory
• Data Entry
• Procurement
• Service Technician Experience
• Boiler
• Refrigeration
• HVAC/R
• Troubleshooting
Certifications and Licenses
Universal 608 EPA
Present
Certification for handling refrigerant.
Additional Information
Universal EPA License 608
Certificate of Lead Renovator Initial Training
30-Hour Construction Safety and Health
Confined Training Safety
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