Executive Assistant Manager

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CAREER OBJECTIVE:

SHADY AL WADEH

Contact-NO – 009**-***-****-**

Email: *****.*******@*****.***

As the Executive Assistant Manager (EAM) at Sheraton Riyadh Hotels and Towers, I am a highly accomplished and ambitious professional, possessing exceptional leadership, communication, and customer service skills. I am pursuing an impactful hotel management position where I can leverage my proven track record of successfully launching three remarkable hotels under various brands. I have a strong ability to develop and execute incentive programs that drive profit maximization and consistently exceed management goals and expectations. My expertise in overseeing recruitment programs has empowered me to take the lead in the interview and hiring processes, ensuring that I guide employees effectively on their career journeys.

Recognized as the Leader of the 3rd Quarter of 2015 at Fairmont Clock Royal Tower, I inspire and lead my team to achieve excellence. With over 17 years of demonstrated success in operations, sales, and communications, I am a confident decision-maker with the skills to deliver outstanding results in this dynamic industry.

Completed My GM & Hotel Manager Development Track 2024 with Marriott EMEA Work Experience

Sep 2018 Present - Director of Rooms

Sheraton Riyadh Hotels and Towers

KSA, Riyadh

As Director of Rooms operation supervised the pre-opening of 193 Rooms suite & 12-Villas 5star hotel as per the Key Performance.

Parameters-Oversee rooms and related area operations, including front office, guest services, housekeeping, security, and gift shop, to ensure a safe, comfortable environment for guests. Get out from behind the desk to observe guest experiences and staff interactions. Actively listen and transform problems into solutions, making it right for opening channels for associates.

Nov 2017 Aug 2018 Rooms Operation Manager

Al Faisaliah Hotel

KSA, RIYADH

As Director of Rooms operation supervised the pre-opening of 152 Rooms suite & Villas 5-star hotel as per the Key Performance.

Parameters-

Oversee rooms and related area operations, including front office guest services, housekeeping, security, and gift shop, to ensure a safe, comfortable environment for guests. Get out from behind the desk to observe guest experiences and staff interactions. Actively listen and transform problems into solutions, making it right for the guest and opening channels for associates. 2

Jun 2016 Oct 2017 Deputy-Director of Rooms

Casablanca Grand HOTEL Pre-Opening

KSA, Jeddah

As Deputy-Director of Rooms supervised the pre-opening of 125 Rooms and suites 5-star hotel as per the Key Performance Parameters

Verified all financial entries & performed closings according to hotel periodicities. Set and achieved sales and profit targets. Dealt with contractors and suppliers. Ensured effective security & carried out inspections of property and services.

Apr 2013 May 2016 Front Office Manager (pre-opening) Fairmont Makkah Clock Royal Tower

KSA, MAKKAH

Coordination and supervision of all Front Office areas including Assistant Managers, Front Desk, Telephones, Night Auditing, and the position necessitate the incumbent to spend at least 80% of their time in the reception and lobby areas in order to manage the service experience. This position is also involved with the portable yield management of room sales. Is aware of and abides by all hotel policies, procedures & relevant legislation Reports any hazards, risks, or accidents as required Abides by and is aware of all relevant Occupational, Health & Safety legislation Ensures all directions are followed out at the request of any level of Senior Management

May 2012 Mar 2013 Assist Front office manager (Pre-Opening) Swissotel Makkah

KSA, Makkah

Supervision and controlled the Front Office operation & Responsible for receptionists - Duties included meeting and greeting guests ensuring the highest standards of guest care and attention were withheld Co- ordination with the Housekeeping department, Concierge, and Reservations, for all arrivals at the hotel, ensuring that they are handled in an efficient and hospitable manner in the absence of the Front Office Manager, Respond to guest inquiries and coordinate special arrangements and requests from other departments, Accomplishes front office human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions. enforcing policies and procedures. April 2010 Sep 2012 Assistant Front Office Manager ELAF Jeddah Hotel (Red Sea Mall)

KSA, Jeddah

Customer Satisfaction (Guest Feedback, Social Media Review). Financial Performance (Up-selling, Room Revenue, Operation Auditing, Showing Initiative, Problem Solving, Staff Training, Team Leading. Manages and motivates the Front Office team to provide a high standard of service for customers. Welcomes guests and fosters customer loyalty through his/her random manner. Develops high-quality relationships with guests throughout their stay. Handles any guest complaints or contentious issues that team members cannot settle directly and provides a fast solution. Oversee and supervise guest arrivals and departures with the front office executive and duty managers. Provide a high level of customer service and maintain a high prole in

the day-to-day front office operations.

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Sep 2006 Mar 2010 Guest Services Associate

InterContinental Jeddah

KSA, Jeddah

Answer and direct phone calls in a polite and friendly manner Welcome visitors in a warm and friendly manner and answer any questions visitors have Maintain the reception area and all common areas in a clean and tidy, manner always Operate standard office equipment regularly, including a fax machine, a copy machine, and a computer Keep detailed and accurate records of visitor requests and calls received Receive deliveries; sort and distribute incoming mail, take inventory of supplies and restock as needed, Maintain the general office ling system.

Education

Mar 2003 Jul 2006 Bachelor’s degree Hotel management October 6 University

Egypt, Cairo

May 2007 Apr 2009 Master’s degree MBA

American University International

Oregon, USA.

Distance learning.

Courses

Jul 2005 Course Exposure at Tomas Hotel in Hungary “Budapest

Kodolányi János Egyetem Budapesti Oktatási Központ In Hungary “Exchange students “

Feb 2018 3D Leadership Training

“Le Meridien Pyramids Cairo

Nov 2015 Course Exposure

At Fairmont Singapore

Aug 2015 Training (Service Promise)

Fairmont Ajman

Sep 2019 One Year Cross Training Hotel Operations At Sheraton Riyadh Hotel

Apr 2021 One Year Cross Training Hotel Operations At Sheraton Riyadh

I Lead Program by HRDF at Madinah

Executive Leaders Program in the Hospitality sector By the Ministry of Tourism

Most Proud of Physical Organization:

- Creative Thinking, Effectiveness, Productivity

Planning Analyzing Issues,

- Decision Making, Project Management, Strategic Planning Teamwork

- Collaboration, Delegation, Goal Setting, Group Leadership

Contact this candidate