Software Development Production Support
Resume:
Elena Zlatopolsky
******@*****.***
www.linkedin.com/in/elena-zlatopolsky
SUMMARY:
Lead Appl Developer / Production Support
My daily responsibility to provide Tear 2 support across multiple business applications, to intercept the production issues, troubleshoot, search for root cause and resolution to avoid late payments and to help company too be a number one in a global payroll business.
Seeking for valuable solutions to processes and performance that to improve the effectiveness of payroll and reduce the risk of failure
Working with Jira ticketing system, Splunk platform for observability, MySQL DB Management system.
EXPERIENCE:
2020 – Present ADP, Atlanta
Principal Lead Appl Developer / Production Support
2004 – 2020 AT&T, Atlanta
Principal Member of Tech Staff, ATT Services, Inc.
Principal Member of Tech Staff / Development Team Lead with extensive experience and proven track record of delivery of complex mission-critical software development projects in telecommunications, insurance, credit reporting, healthcare, and construction industries.
Broad technical background and programmer analyst experience in object-oriented application development, relational databases, network security, quality assurance and technical support.
Strong knowledge of SDLC lifecycle and Agile methodologies in software development.
Led multiple projects throughout full lifecycle of software development with extensive responsibilities: estimating development, creating AD documents, goal-directed, tracking performance and defects, communicating with customers and end-users
Implemented and monitored projects schedule, chaired weekly team meetings
Responsible for taking actions on potential risks and issues during lifecycle of software development
Mentored, guided, coached, coordinated training opportunities and supported individual growth of team members
Approved code pull requests
Provided technical guidance for development team
Applying DevOps practices worked in cross teams to insure release readiness and quality deployment
Monitoring reports of Veracode security analyzer
Developed Scripts in Bash for debugging and troubleshooting.
Interfacing with help desk and external users to resolve any production issues.
Worked as a Scrum Master coordinating, communicating and assisting the teams in meeting delivery goals
LS-BBNMS (Java, Angular Framework, Spring Boot, SOAR & REST APIs, Microservices, Kubernetes, Jenkins, Agile SDP)
Leading group of from 7-10 developers in design, development and support of Broadband Network Management System
EDGE (Java, Python, Angular Framework, SOA Architecture, Agile SDP)
Leading 2 Geo distributed teams of software Developers in converting the legacy application to new framework for Enterprise Dispatch GUI Environment
PREMTECH (Java, Spring Hibernate, JPA, GWT framework, Waterfall SDP)
Leading design and development for Broadband Network Management System feature.
‘Meteor Award’ Nominee: Recognition and idealization and implementation of the new
BBNMS GUI for use by the Premise Technician Broadband Network Management System
COESM (Java,Servlets, JSP Custom Tag Handlers, Waterfall SDP) Central Office Engineered Service Management - reporting application collected data from several upstream systems. Data loading and data massaging are the background processes. Report Generator application is an n-tier application, which allows users to select the report parameters and the application generates reports in html, Excel.
1997-2003 Concert (British Telecom and AT&T)
Software Engineer/Consultant
Responsible for support (24x7) and enhancements of system access management applications, which controlled access to hardware of Concert’s commercial global network (C, C++, UNIX, Shell Scripting, ORACLE, PL/SQL)
Participated in re-design of SAM and development of new SAMSON (Service Access Manager on Network) application for management of network elements in support of Concert’s network services and systems. The target for replacement of existed SAM system was to create scalable and robust system with high degree of security to the network. (3-tiered architecture, HTML, NES, Oracle, Java, JavaScript). Minimizing network traffic and providing convenient and effective security mechanisms; proposed and wrote PL/SQL Stored Procedures and Functions.
1996-1997 DocuCorp International, Inc./Formmaker
Software Analyst
Participated development of the application in C under OS/2, UNIX, and Windows NT needed to process the input of raw data for six insurance companies;
Responsible for implementation of DAP (Document Automation Platform);
Maintained production systems for DocuCorp customers (on call support of mission critical application);
Supported the documentation for CUSLIB.
1994-1996 Equifax - Atlanta, GA
Programmer Analyst
Implementation of Medical Credential Verification System.
Designed and coded Pro*C programs for loading input tapes in Oracle database according to specifications (implemented multiple-level reporting and sophisticated statistics collection).
Designed and coded several verification functions using fuzzy logic algorithms for improving match rates and filtering out defect records
ACHIEVEMENTS & CERTIFICATIONS
Agile PG/PM Agile Development
Irise Certified Modeler
API Bronze Certification
Six Sigma Green Belt Certification
WF2020 Software Engineer
Meteor Award Nominee
Inventor of Methods, Systems and Computer Program Products for Managing Productivity,
Patent Number 8046770
Technology Development President’s Award
EDUCATION
Master’s in Computer Science Georgia Institute of Technology
Master’s in Business Administration Kennesaw State University
Saint Petersburg State University of Architecture and Civil Engineering, MS in Civil Engineering
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