Guest Experience Customer Service

CUMMING, UNITED STATES, ***** * *************@*******.***

* 470-***-****

BRIANNA MOTT

Hookah staff/ cocktail waitress

PROFESSIONAL SUMMARY

Hookah staff and cocktail waitress with over four years of experience in enhancing customer satisfaction through innovative

flavor combinations and efficient service processes. Demonstrates strong skills in customer engagement, upselling techniques,

and team collaboration, contributing to increased bookings and revenue growth. Passionate about creating unique hookah

presentations and maintaining high hygiene standards to elevate the guest experience.

EMPLOYMENT HISTORY

HOOKAH STAFF Jan 2019 - Nov 2023

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Managed hookah service, ensuring timely setup and customer satisfaction.

Enhanced guest experience by maintaining cleanliness and efficiency.

Collaborated with team to optimize service flow and reduce wait times.

Resolved customer issues swiftly, improving overall service quality.

Managed hookah setups, ensuring top-notch customer service. Developed innovative flavor combinations, boosting repeat

Maintained strict hygiene standards.

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+ Meticulously prepared and maintained hookah stations. Tracked inventory levels, reducing waste. Educated patrons on

proper hookah etiquette and safety.

4 Worked seamlessly with bar staff to enhance overall guest experience. Assisted in event planning, contributing to increased

bookings. Resolved customer concerns promptly.

+ Implemented efficient hookah service processes, reducing wait times. Upsold premium flavors, contributing to revenue

growth. Trained new staff members on best practices.

* Created unique hookah presentations, elevating the venue's aesthetic appeal. Introduced a flavor-of-the-month program,

driving customer engagement. Suggested menu improvements.

COCKTAIL WAITRESS Nov 2023 - Oct 2024

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# Deliver exceptional service, manage high-volume orders, and create a vibrant atmosphere. Boost customer satisfaction

through personalized recommendations.

4 Optimize table turnover, increasing efficiency during peak hours. Consistently meet sales targets and contribute to overall

revenue growth.

* Coordinate seamlessly with bar staff and kitchen team to ensure prompt order fulfillment. Foster a positive team

environment, enhancing overall service quality.

4 Maintain meticulous attention to detail in order accuracy and presentation. Implement effective inventory management

practices, reducing waste.

+ Propose creative cocktail ideas and promotional events to management. Adapt swiftly to changing customer preferences,

driving repeat business.

+ Elevate customer experience through personalized service, expertly manage high-volume orders, and foster a vibrant

atmosphere, driving customer satisfaction and loyalty.

SKILLS

Customer Engagement, Upselling Techniques, Team Collaboration, Service Optimization, Customer Service,

Problem Solving, Attention to Detail, Cocktail Creation.

Contact this candidate