Service Coordinator Team Lead
Resume:
Sarah Boden
Lubbock, TX *****
*****.*********@*****.***
Experienced and highly motivated professional with a demonstrated history of Coordinating Services and Healthcare for patients, and their families, with intellectual disabilities. A self-disciplined and goal-oriented individual who enjoys working with people. Passionate about building strong community relationships with service providers, driving efficiency to meet treatment goals, and increasing client’s quality of daily living.
Work Experience
Team Lead Service Coordinator
StarCare Specialty Health System
April 2022 to May 2024
• Coordinated and managed social service programs, ensuring efficient delivery of services to clients
• Developed and maintained relationships with community organizations and agencies to expand resources available to clients
• Collaborated with a multidisciplinary team including social workers, psychologists, and healthcare professionals to develop comprehensive treatment plans
• Managed a caseload of 62 clients, ensuring regular follow-up meetings and monitoring progress towards goals
• Assisted in crisis intervention situations by providing immediate support and connecting individuals with appropriate resources
• Maintained accurate documentation of all client interactions, progress notes, assessments, referrals made, etc
• Participated in staff meetings and trainings to stay updated on best practices in the field of social work
• Educated clients on available community resources and provided referrals based on their specific needs Registered Behavior Technician (RBT)
Lubbock Autism Academy
April 2021 to April 2022
• Implemented individualized behavior intervention plans (BIPs) for clients with autism spectrum disorder
(ASD)
• Delivered evidence-based interventions and strategies to promote skill development and reduce problem behaviors
• Maintained accurate records of client progress, documenting behavioral data and updating treatment plans as needed
• Provided direct one-on-one therapy sessions in various settings such as homes, schools, or clinics
• Implemented discrete trial training (DTT), natural environment teaching (NET), and other behavior analytic techniques based on client needs
• Utilized positive reinforcement strategies to motivate clients during therapy sessions
• Closely collaborated with parents/caregivers to provide training on implementing behavior management techniques at home
Communication Specialist
Communication Services for the Deaf
March 2017 to April 2021
· Coordinate services for deaf customers to improve quality of life
· Enable the deaf to communicate successfully by phone with third party vendors
· Negotiate services whenever possible
· Establish and maintain best communication possible for deaf community as their culture is not as accessible as the hearing community
· Be available for as long as needed to assist customer over phone Server/Bartender
Harrigan’s Bar and Grill
March 2010 to January 2014
· Provided positive customer service in order to enhance the likelihood of repeat business
· Well organized and able to multi-task with consistent attention to detail to help improve the daily flow of operations
· Developed relationships with patrons in order to boost revenue in the lounge portion of the business Crisis Management Team Professional Internship
Lubbock MHMR
January 2012 to May 2012
• Provided immediate crisis intervention and support to individuals experiencing mental health crises
• Assessed clients' needs and developed personalized safety plans to ensure their well-being
• Collaborated with law enforcement, medical professionals, and other community resources to coordinate appropriate care for clients in crisis
• Responded promptly to crisis calls and effectively managed high-stress situations with professionalism and empathy
• Participated in regular training sessions to enhance knowledge of crisis intervention techniques and stay updated on best practices in the field
• Documented all client interactions accurately and maintained confidentiality of sensitive information in compliance with legal requirements.
Education
Bachelor of Arts in Psychology
Lubbock Christian University - Lubbock, TX
December 2012 to December 2012
Skills
• Crisis Management
• Autism Experience
• Behavioral Therapy
• Case Management
• Social Work
Certifications and Licenses
RBT Certification
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