Customer Service Administrative Assistant

Brandie Ludaway

***** ******** **** **..

Jacksonville Fl. 32218

904-***-****

Objective: To become part of a company where there is potential for growth.

**/**/****-*******

Florida Blue Guide Well

Service Advocate IV/ Certified training assistant

• Maintain contract information

• Process enrollment for members

• Answer questions regarding benefits.

• Update billing inquiries

• Send members Insurance ID cards and benefit booklets

• 2014-current Subject Matter Expert for training classes.

• Process Health Insurance Cases from CMS/ Market Place to resolve discrepancies

10/2011-12/2011 Blue Cross Blue Shield of FL

Customer Service Rep

Answer incoming calls from insurance agents

regarding scope of appointments for

beneficiaries. (temp)

12/2009- 08/2011 San Jose Health and Rehab

Administrative Assistant/ Accounts

Payable

• Front Desk Receptionist

• Maintain Files/ Invoices

• Maintain Residents Trust Accounts

• Set Up Interviews

• Pay All Invoices For Facility

• Collections

• Payroll Back-Up

• Responsible to Assist/ Back-up Admissions Director in developing

census and quality mix by providing patients appropriate

information.

• Assessments when needed

• Handles walk- in/ telephone inquiries and invites referral

source to nursing center.

• Follows up on inquiries by conducting tours of the center and

provide brochures and room rates.

• Utilize impact sales skills and persuasive techniques to obtain

desired admissions to the nursing center.

07/2006-12/2009 CitiStreet

Participant Service Representative Health and Welfare

• Inbound Calls From Citigroup Employees Regarding

Benefits

• Enrolled Employees in Medical, Dental, Vision, and

Life Insurance Programs

• Assisted With New Hire Training

08/2005-6/2006- (Assignment Ended)

Blue Cross Blue Shield

Tier 1 Inbound Customer Service Representative

• Inbound Calls From Beneficiaries Regarding Medicare Part A and

B

• Enrolled Beneficiaries in Medicare Part D Rx Plans

01/2002-08/2005 First Coast Families Inc.

Office Assistant

• Answer Phones

• File

• Registered Students For Program

Applications

• Microsoft Word

• Microsoft Excel

• Microsoft Outlook

• PowerPoint

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