Staff Development Customer Service

Kimberly George

Linden Texas

cell 430-***-****

email **************@*****.***

PROFESSIONAL ACCOMPLISHMENTS

●Conducted staff development for new employees and ongoing training

●Successfully headed transportation and operations

●Managed daily cost concerns including the ability to analyze cost concerns

●Managed a curriculum based classroom

●Successfully achieved high scores in state and federal audits

●AA in Applied Science

●BA in Sociology with emphasis on education and training

QUALIFICATIONS

●Experienced with training and recruiting as well as staff development

●Superb written and oral communication skills

●Organizational and strategic planning

●Management coaching

●Negotiation and compliance skills

●Ability to multi-task

●Intermediate knowledge of Microsoft programs

●Ability to understand customer mindset and needs.

●Focused on achieving sales goals and quality performance.

PROFESSIONAL EXPERIENCE

CENTER DIRECTOR

Methodist Children’s Center 2022 to present

●Set long term goals for teaching staff

●Keep updated and accurate files for children and staff

●Conduct interviews and review qualifications for new staff before hiring the most qualified applicants for teaching and support staff

●Manage work schedules of teachers

●Supervise and lead teaching staff to adhere to company standards

●Provide feedback for staff performance in classroom

●Order and purchase teaching materials as well as cleaning and food supplies

●Organize monthly events such as special events, field trips, and holidays

●Meets with teachers and parents to keep parents up to date on their child’s progress

●Works with teaching staff to find ways to address any behavioral or learning problems

●Ensure that the facility and staff adhere to all state and local regulations

●Conducts monthly training

DETENTION OFFICER

Cass County Sheriff Office 2013 to 2022

●Prepare and oversee a structured program for all detainees.

●Operate electronic audio/video surveillance equipment

●Diffuse disruptive and destructive behaviors through problem solving, crisis intervention, advice, guidance and counseling

●Complete observation, incident and investigative reports, maintained accurate records.

●Utilize physical force and restraint techniques to subdue and restrain detainees and perform interventions when required.

●Shift detainees to courts and other facilities and institutions when required

●Exercise immediate supervision over inmates within the facility.

●Monitor conduct of inmates in order to prevent escape and violence.

●Check inmates and cells for weapons, valuables, drugs and other contraband items.

●Maintain watch over inmates for illness and injury, obtained medical attention for inmates when necessary.

●Prepare and maintain detention-related records and reports.

●Serve meals and issued bedding and clothing.

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Merchandising Specialist/Retail

Quick Turn Merchandising (2013)

●Assisted in promoting new brands introduced into the market

●Superintended the condition of the store

●Developed strong customer relationships

●Guided retail employees on product displays, promotions, effective customer service.

●Worked in coordination with store management to increase sales volume

EDUCATION/COUNSELING

Caddo Community Action Agency (2000-2013)

●Lead Teacher of a facility of seventy two children and staff. Responsible for all curriculum requirements as well as maintaining daily observational reports of staff and children

●Responsible for recruiting, orientating and training parents to enable their success as parents and the success of the child.

●Liased with executive management and collaborated with medical/health professionals to ensure objectives were met

●Conducted performance reviews and oversaw case management processes.

●Linked clients to community services: provided in-house and community service, advocacy, and health/wellness referrals

●Trained 12 assistants during my time of employment

●Increased client knowledge and involvement

●90% of my students increased their knowledge from 2 year level to 5 year level within 6 months

ACCOUNTING/GENERAL LEDGER

Clements Oil Corp. (1998-2000)

●Fielded sales data from primary warehouse and company owned convenient stores

●Executed data entry process to generate weekly/quarterly reports as well as invoice/billing

●Extensive customer service

●Daily dispatch of product loads to customers

●Increased profitability of company by 60 % during my employment

CEO/CFO/Human Resource

A.L. George Trucking (1995-2005)

●Responsible for all aspects of hiring, training, coaching and termination

●Served all prospective clients in marketing our product

●Provided problem solving, procedural changing and corrections

●Managed a flexible training program

●As manager, I was head of transportation and operations

●Responsible for analyzing operation cost

●Increased revenue by 85 %

●Increased employee retainability by 90%

●New hire training and orientation

●I-9 verifications, W-4, and payroll

●Created policies and procedure manuals

●Conducted disciplinary procedures

During this time, I increased diversity of staff from 0% to 50%

Customer Service/Sales

Cracker Barrel Country Store (2004-2012)

●Responsible for all aspects of guest satisfaction

●Experienced in recruiting future clientele

●Successfully promoted company products

●Trained 20 plus employees on day to day operations with an 80% retainability rate

Summary of Qualifications:

Experience working in a county jail as a detention deputy

In-depth knowledge of practices and procedures for the protection and safekeeping of inmates

Sound knowledge of laws pertaining to the custody of prisoners

Thorough knowledge of the operation, and procedures of the court system

Ability to search for contraband and weapons

Familiarity with statutes and regulations relating to custody of inmates

Ability to carry out oral and written orders

Excellent verbal and written communication skills

Strong skill in interacting with people from diverse social, economic and ethnic backgrounds

PROFESSIONAL AFFILIATIONS

●National Head Start Association

●Louisiana Head Start Association

●National Association for the Education of Young Children

EDUCATION

●Texarkana,Texas,Associates in Applied Science/Early Childhood

●Ashford University, Bachelor of Arts Degree in Sociology

●Basic Computer skills

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