Customer service representative
Resume:
Maritza Leyva
Phoenix, AZ ***07
***************@*****.***
SKILLS
Bilingual, able to read, write and speak English and Spanish fluently. I have strong communication skills along with great customer service. I have knowledge of Windows, Excel, Word Perfect 7, 8, 1, AutoIMS, Auction ASI and Outlook.
EXPERIENCE
Fleet Lease Coordinator, Dealers Auto Auction of the Southwest; Phoenix, AZ 2019 - 2024
Answered all incoming calls. Responsible for repairing and or coordinating vehicles that require repairs/service in relation to automotive/mechanical components. Assist front office with accepting payments, title work and assisting dealers with their accounts. Block clerk, listen closely to the Auctioneer and watch monitors for internet bids, while rapidly enter the increasing amount of the incoming bids.
Office Manager, Auto Repair Lending; Phoenix, AZ 2015 — 2019
Answered all incoming calls. Take customers payments. Plan and coordinate repair for vehicles such as body work, upholstery needed and paint. Filed liens with DMV and processed title work for loans. Responsible for the collection of all accounts which include: sending past due notices, sending certified letters and calling customers for past due payments.
Customer Service Representative, Avesis; Phoenix, AZ 2014-2015
Answered all incoming calls and answered member’s and inquiries for dental and vision benefits. Handled each incoming call within 3 seconds and managed the call under 5 minutes. Resolved each member or provider’s inquiry on the first call. Processed document request sent by members and providers. Assisted in side by side training for new employees.
Sr. Elections Specialist, Arizona Secretary of State Elections Department; Phoenix, AZ 2007-2013
Provide customer service and technical support regarding campaign finance. Co-developed the 2009 web-based campaign finance user guide. Managed financial disclosure statement filings for all state officials. Conducted statewide voter registration drives and campaign finance workshops. Oversee the candidate nomination process, which includes counting nomination signatures and clean election $5 contribution slips and certified each candidate for the ballot.
Education Central High School; Phoenix, AZ 1996-1998
Education Phoenix College; Phoenix, AZ 1998-2013
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