Customer Service Appointment Setter
Resume:
Carolyn Meredith
Non-Medical Transportation /Appointment Setter/Customer Service
Rayne, LA 70578
***********@*****.***
• Monitored tracked and conveyed important patient information to healthcare staff to help optimize treatment
• Planning and care delivery assisted with feeding and monitored intake to help patients achieve nutritional objectives
• Transported patients via wheelchair to rehabilitation and daily activities
• Transported individuals to events and activities medical appointments
• Provided optimal support to clients through personalized assistance and care required to manage diverse medical conditions
• Proficient and organize medication doctors appointments and personal activities
• Competent, reliable, committed, and professional with a wide range of transferable skills
• Exceptional organizational skills; experienced in coordinating projects
• Expertise in anticipating and responding to customer needs
• Articulate and persuasive in written and verbal presentation
• Skilled in research, analysis and administrative problem solving
• Experienced in and adept at working under pressure and meeting deadlines
• Ambitious, motivated worker who learns new systems quickly and takes initiative Authorized to work in the US for any employer
Work Experience
Caregiver/Transporter
Right At Home - Lafayette, LA
May 2023 to October 2023
• Bathing and grooming
• Laundry and helping with dressing
• Food, shopping and food prep,
• Light housekeeping
• Managing medication, transportation mobility assistance, companionship, and emotional support
• Communicating with staff, doctors and monitoring medication
• Delivered goods and services to customers on time and in excellent condition
• Documented daily mileage, gas and other data transported clients to doctors appointment, stores, shopping centers and programs according to activity schedule
• Maintain safe driving habits to protect properly and generate public safety
• Applied defense driving and safety techniques to prevent accidents
• Maintained excellent safe driving records
• Inspected and maintained vehicle supplies and equipment such as gas oil, water, tires lights, and breaks so vehicle remain in proper working condition Outreach Administrative Assistant
Goodwill Industries - Richmond, CA
2012 to 2014
Richmond, CA 02/2015Present
Stylist - Lana's Braiding Shop, Vallejo, CA. 2012 - 2014 Consultant Services
Self Employed - Vallejo, CA
2011 to 2013
Responsibilities
Provide client support services in timely, accurately and professional manner. Build positive and productive relationships with clients. Maintain existing client base and generate potential leads. Analyze client issues and provide corrective actions. Obtain client feedback and recommend service improvements. Work closely with Managers to strengthen client relationships. Develop innovative approaches to improve client service efficiency. Develop quality service programs to ensure client retention and develop new business opportunities. Assist management in preparing budgets, proposals and client presentations. Provide support to new product development and enhancement projects. Maintain a database of client service and communication documents. Accomplishments
Building thriving relationship within the community and successfully overseen community events and donations from neighboring businesses.
Skills Used
Ability to work with people from ethnically and socio-economically diverse backgrounds Sensitivity to issues facing family and youth populations Ability to troubleshoot and prioritize work
Ability to remain calm and composed in stressful situations and exercise crisis de-escalation and resolution skills where appropriate
Ability to maintain confidentiality of sensitive information Capacity to operate independently and resourcefully, taking initiative and exercising own judgment for majority of work
Good analytical, problem-solving, and follow through skills Ability to work in fast-paced team environment
Knowledge of community resources and services, with particular emphasis in family and youth area
Strong organizational skills
Computer skills: MS Word, Excel, Outlook, Access, Publisher, Internet Receptionist
Jovance - Richmond, CA
2011 to 2012
Product Developer
Simply Natural Hair and Skin Care Inc - Atlanta, GA 2008 to 2011
Education
J. Eugene Mc Ateer High School - San Francisco, CA Skills
• Communication skills
• Customer service
• Computer skills
• Microsoft Office
• Box truck
• Custodial experience
• Janitorial experience
• Machining
Certifications and Licenses
Personal Lines License
CDL C
Additional Information
SKILLS & QUALIFICATIONS:
Typing (35 wpm)
Community Outreach
Heavy Multiple phones
Computer Programs
Filing/Proofreading
Client Services
Cash Handling
Quality Assurance
Shipping/Receiving
Inventory
Manufacturing
Marketing
AREA OF EXPERITSE:
Administrative/Program Assistant
General filing and phone calling to community resources and residents
Data collection and research for proposal preparation and reporting
Support with residents in Computer Lab with use of computers and basic software
Generating fliers/ invitations for outreach to residents
Distribution of outreach materials to residents as needed
Participate in support groups and other Pullman programs
Support planning events and workshops
Manufacturing Production Technician - Marketing Manager
Prepared sales contracts for orders obtained, and submitted orders for processing
Emphasized products features based on analyses of customers' needs and technical
Knowledge of production. Keep production logs. Develop and track budgets.
Set up and operate production
Build packaging for finished products.
Inspect finished products for quality and adherence to customer specifications.
Package finished products maintain inventory of job materials
Prepare production documents, such as standard operating procedures, manufacturing batch records inventory reports, or productivity reports.
Ship packages, following carrier specifications.
Identified prospective customers by using business directories, following leads from existing
clients, participating in organizations, and clubs, and attending trade shows and conferences
Collaborated with colleagues to exchange information such as selling strategies and marketing information
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