Customer Service Personal Shopper

Tanya Fagan

[830-***-****] [*******************@*****.***] [936 Allende St.,Seguin, TX]

Summary

Dedicated Personal Shopper well-versed in selecting, packing and delivering orders. Results-oriented and thorough with strong focus on efficiency. Ready to bring 2 years of retail experience to dynamic new position. Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach. Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills. Detail-oriented Server with 8 years of experience in Food Service establishments. Dedicated to increasing sales and decreasing customer wait times. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Experience

Personal Shopper, Walmart, Sapulpa, OK

Satisfied customers with quick, accurate service under tight deadlines.

Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.

Maintained positive relationships with grocery store personnel by being consistently professional and friendly.

Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.

Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.

Completed pickup and shopping orders for customers across Sapulpa.

Chose top-quality items to fulfill over 300 daily customer orders.

Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.

Reset store displays for special events and seasonal merchandise changes.

Organized as many as 28 deliveries per hour by smoothly selecting and purchasing items.

Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.

Listened to customer needs to identify and recommend best products and services.

Filled Grocery and general merchandise product orders worth up $3000 daily.

2020-2023

General Manager, Arby’s, Tulsa,OK

2018-2020

Boosted team morale and overall sales volume by creating employee incentive sales contests.

Developed and implemented new sales strategies to update product lines.

Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.

Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.

Hired and motivated high-performing sales team achieving over $30000 in new sales per year.

Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.

Delivered exceptional client experiences through hands-on leadership of associates and managers.

Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.

Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.

Facilitated monthly workshops to share best practices to optimize productivity.

Participated in organizational transformation and implementation activities to monitor corporate restructures.

Customer Service Associate, Arby’s, Sapulpa,OK

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Educated customers on special pricing opportunities and company offerings.

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Upheld strict quality control policies and procedures during customer interactions.

Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.

Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.

Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

Recommended improvements to products and services to mitigate complaints.

Relayed productive customer feedback to marketing teams.

Shared detailed information regarding options to help customers make decisions.

Consulted with customers regarding needs and addressed concerns.

Reduced process gaps while training new hires on products, software, operational best practices and store protocols.

Education

Associate, Information Technologhy, Everest, Online

2012-2016

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