Customer Service Business Information

Email ************@*****.***

Address *** ******* *** ****

Bristol VA 24201

Phone 276-***-****

ANGELA M DILLOW

OBJECTIVE

TO FIND A POSITION TO USE MY SKILLS AND KNOWLEDGE TO GAIN EMPLOYMENT AND FURTHER MY EXPERIENCE

EXPERIENCE

CLERICAL OFFICER 07/2001 TO PRESENT

VOLUNTEER ANIMAL CLINIC – BRISTOL, TN

Responded to telephone inquiries from clients concerning patients and delivered information to inform and educate caller. Managed and anticipated clerical needs of company employees, including facilitate copying, faxing and file management. Planned and executed daily tasks. Trained internal staff members on administrative processes, work instructions and procedures to consistent and seamless company operations. Assisted veterinarian with patients, scheduling appointments, customer billing and overall clinic operations.

Reason for leaving-Owner/veterinarian retired. Business closed permanently.

BEGINNER GROOMER/BATHER 10/2022 TO 2/2024

PETSMART – BRISTOL, VA

Bathed and groomed dogs. Provided additional services including nail trimming and anal gland expression. Pet evaluation at check in and pet diagnostic at check out. Customer service on telephone with client and in person.

Reason for leaving-Primary job requested more time.

CLERICAL/SECRETARY 05/1998 TO 07/2001

AIR PRODUCTS – BRISTOL, VA

Kept executives up to date on changing business information by documenting meetings, tracking documentation and collecting team data. Received and routed incoming calls and correspondence to promote timely communication. Maintained office supplies by checking stocks and placing orders. Generated shipment invoices, prepared packages and set up courier deliveries for customers. Managed and anticipated clerical needs of company employees, including copying, faxing and file management. Established clear and consistent administrative procedures to minimize errors and avoid delays.

CLERICAL/SECRETARY 02/1985 TO 05/1998

Industrial Gas and Supply Company – BRISTOL, VA

Sorted and distributed business correspondence to correct departments or staff member, reducing dropped communications and enabling faster responses to key requests. Facilitated troubleshooting, maintenance and updates for office systems. Maintained office supplies by checking stocks and placing orders. Generated and distributed invoices to parents to obtain school fee payments. Established clear and consistent administrative procedures to minimize errors and avoidable delays. Kept executives up to date on changing business information by documenting meetings, tracking documentation and collecting team data. Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.

EDUCATION AND TRAINING

VIRGINIA HIGHLANDS COMMUNITY COLLEGE – ABINGDON, VA

Completed Secretarial studies

JOHN S BATTLE HIGH SCHOOL – BRISTOL, VA

High School Diploma 1983 Graduate

Skills

Letter writing, Calendar Management, Accounts receivable and payable, Editing and proofreading, Inventory purchasing, Labor relations, Prioritization and time management, organizing packages, problem solving, supervising clerical personnel, confidentiality understanding, multi line phone systems, vendor relations skills, scheduling and calendar management, filing experience, cash deposit preparation, proficient in office software packages such as word and excel.

References

Available upon request

Contact this candidate