Customer Service Senior Management

CAREER OBJECTIVE

Attentive to details, processes and mostly to people with the use of

excellent communication, interpersonal and creative thinking skills. Able to collaborate with senior management to develop and deliver effective HR solutions.

Dedicated with proven performance in management, leadership, and communication. Results oriented in problem-solving and planning for over two hundred staff with successful track records. I am willing to build upon my current administrative skills and knowledge of HR to your organization.

*******@*****.***

+234(0)703*******

1, Olubunmi Alonge Street Aguda

Surulere, Lagos, Nigeria

Date of Birth: 2nd January,1997

WORK EXPERIENCE

ADMIN/HR OFFICER

Filmo Facility Management Apr 2023- Present

Deal with all enquiries in a professional and courteous manner, in person and on the telephone.

Receive In-coming mails/correspondence, registration of such documents and re-directing it to the appropriate management staff.

Act as a point of contact for all employees, manage their complaints and provide administrative and HR support.

Manage office stocks, maintain, and organize the office environments and bills.

Documentation of office files and reports for both employee and clients.

Ensures that resources are available and adequately utilized.

Assist with vehicle documentation renewal.

Prepare, develop, and source inventory of office supplies.

Scheduling and confirming appointments, meetings, and events.

Welcoming and assisting visitors in a friendly and professional manner.

Tracking and managing employee’s data.

Manage recruitment processes with the managerial staff.

Monitor employees to ensure compliance with the company's policies and procedures.

Review, prioritize and respond to mails and calls.

Copying, scanning, filing, and organizing documents.

Assist with vehicle repairs, servicing, and management.

Sanitation and orderliness of the company reception area.

Schedule weekly meetings with the staff of the company and monthly meetings with managers on issues that arises, train the staff on best customer service practice and draft new plans on how to satisfy the clients.

Follow up on customers, make cold calls and get feedback from them. EDUCATION

LAGOS STATE UNIVERSITY

Lagos State, Nigeria.

BA English Language (Feb 2020)

NEW DISCOVERY HIGH

SCHOOL,

Benin Edo State

NECO (Jul 2012)

ADDITIONAL SKILLS

Excellent customer service skills.

Business Networking

Microsoft Dynamics

Planning and budgeting

CERTIFICATIONS

CIPM in view

Human Resource Management

(Skill-edge Consulting)

Customer Service & Relationship

Management Competence (Skill-

edge consulting)

Nigerian Institute of Management

(Graduate member)

CLIENT RELATION OFFICER

JEMA Prints Services Oct 2022- Mar 2023

Building a credible and long-term relationship with clients and meeting their needs.

Plan and advice customers on the best service suitable for their businesses.

Created a conducive environment for meetings with clients also taking information on the kind of service the customer wants.

A point of contact that receives, investigates, and analyses complaints and critical matters to resolve their concerns.

Schedule weekly meetings with the staff of the company and monthly meetings with managers on issues that arises, train the staff on best customer service practice and draft new plans on how to satisfy the clients.

Follow up on customers, make cold calls and get feedback from them. SALES EXECUTIVE

Winford Properties Nigeria Limited Mar 2022-Sept 2022

Forecasted sales numbers to gauge product and campaign success.

Arranged in-person meetings and visited with clients to improve the success of sales pitches.

Collaborated with marketing department to develop and execute marketing campaigns.

Gathered customer feedback and implemented process adjustments to minimize complaints.

Client interests and needs using surveys and networking techniques.

Attended industry events and conferences to promote company products and interact with potential customers.

ADMINISTRATIVE ASSISTANT (NYSC)

Federal Ministry of Aviation, Abuja, FCT/ Nov 2020- Oct 2021

Provided cross-coverage support for other administrative personnel.

Maintained files and filing, keeping sensitive information confidential.

Served as primary point of contact for facilitating operational and administrative inquiries.

Used Microsoft Office Suite to create and revise documents and presentations.

Maintained calendars and schedules to set appointments for management team.

Maintained office inventory by assisting with supply orders. HOSPITAL VOLUNTEER (INDUSTRIAL TRAINEE)

Edo State Remand home, Benin City, Edo / Mar 2013-Sep 2013

Prepared charts and pre-admission consent forms.

Prepared patient refreshments and food trays.

Transported clients to and from medical, mental health and other appointments.

Safeguarded medical records to secure patient information and maintain patient confidentiality.

Communicated well with patients to identify and attend to needs.

Updated and entered patient information into computer system.

Assisted patients in completing new patient health history forms.

Interviewed patients and families to identify problems relating to care. REFERENCES

References available upon request

Contact this candidate