Customer Service May Be

LB

LEWITT BOYD

********@*****.*** 407-***-**** Apopka, FL 32703

Greetings; first I may be clear that I am no young by age, but I am certainly still very young in mind and agility. I have acquired many experiences while offering my services in different capacities of the previous years. Nevertheless; my mind is like a sponge. Always ready to learning new ideas or information especially related to technology, to keep myself current productive.

I am a team player, but I don't sit waiting on others to get started on accomplishing tasks or projects. I love fast paced working environment. IA work day filled with activities is a day well spent and goes by quickly, which ratchets up another productive day, quickly as well. I have high respect for myself and share the same to everyone that I interact with. I am a lover of people, without any form of discrimination and definitely resents any from of treatment as such. I am very polite, and jovial. I am intelligent and intellectual. This nurtures my self confidence to handle challenging situations, to achieve the best outcome in a given situation. I am always focused on my job priorities and job protocols. I always thrive to be an asset to my employer. With that said I am not seeking a job just to be paid, but rather to win my employer's gratitude in paying me a well deserved salary. Words are mere words, if not accompanied with relative actions to give them true sincerity and value.

I am available for your team and wait eagerly to confirm my every word with action, once give the opportunity in your establishment.

Faithfully

Lewitt Boyd

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Materials Transport

Equipment Operation

Passenger Assistance

Appointment Scheduling

Revenue Generation

Managed Labor Solutions Orlando,

Florida

Driver

01/2022 - 03/2023

Provided excellent customer service by responding promptly to customer inquiries and complaints.

Adhered to company policies and procedures related to safety and security standards.

Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.

Monitored traffic conditions and applied defensive strategies to avoid accidents.

Performed pre-trip inspection checks and reported problems to supervisor. Achieved consistently high customer scores due to exceptional service. Interacted with customers pleasantly to meet needs and drive satisfaction. Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage. Coordinated with team members and remained flexible in work scheduling to meet service needs.

Summary

Skills

Experience

Banner Transformation Ocoee, Florida

CDL- A Professional Driver

03/2021 - 11/2022

Transported goods to customers safely and securely. Ensured compliance with all applicable laws, regulations and safety standards.

Inspected cargo prior to loading for any damages or discrepancies. Maintained records of cargo loaded and unloaded, distances traveled and fuel consumption.

Provided excellent customer service by promptly responding to inquiries. Reported vehicle defects, accidents or violations immediately to supervisor.

Performed daily pre-trip inspections of vehicles including tires, lights and brakes.

Followed detailed instructions from dispatchers regarding delivery times and routes.

Communicated effectively with clients regarding route changes due to traffic delays.

Assisted in the maintenance of the truck's interior and exterior appearance. Monitored weather conditions along routes to ensure safe travel at all times.

Managed time efficiently by planning trips accordingly based on road conditions.

Adhered to company policies and procedures while driving assigned vehicle.

Verified accuracy of bills of lading against actual freight loaded and unloaded.

Utilized GPS navigation systems in order to plan most efficient routes possible.

Completed paperwork accurately including trip reports, log books, accident reports.

Ensured that cargo was handled properly throughout entire transportation process.

Kept accurate logs of all deliveries and trips.

Maintained safe driving history with no critical incidents over

[Number]-year timeframe.

Planned and executed efficient routes to optimize time and fuel costs. Documented customer service issues, expenses, mileage and other key information.

Collected [Description of loads] and correctly secured load in order to uphold safety standards and reduce damage.

Performed pre-trip inspection checks and reported problems to supervisor. Delivered goods and services to customers on time and in excellent condition.

Secured merchandise, avoiding damage during transportation. Documented daily mileage, gas and other data.

Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.

Verified loads against bill of lading to identify and correct discrepancies. Home Depot Orlando, Florida

Sales Representative

08/2003 - 11/2006

Developed and maintained relationships with existing clients to ensure customer satisfaction.

Generated new sales leads through cold calling and networking activities. Conducted market research to identify potential customers and their needs. Provided technical support for customers using the company's products or services.

Identified opportunities for cross-selling additional products and services. Answered inquiries from prospective customers regarding features of products and services offered.

Recommended changes in products and services based on customer feedback.

Developed key customer relationships to increase sales. Answered product questions with up-to-date knowledge of sales and promotions.

Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Presented products and services to prospective and existing customers to meet client needs.

Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Fostered relationships with customers to expand customer base and retain business.

Monitored customer order process and addressed customer issues. Demonstrated product features to align with customer needs. Adhered to company initiatives and achieved established goals. Drove substantial sales through suggestive selling and by promoting add-on purchases.

Greeted customers to determine wants or needs.

Cleaned shelves, counters and tables to maintain organized store. Answered store and merchandise questions and led customers to wanted items.

Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Organized store by returning merchandise to proper areas and restocked displays.

Recommended merchandise to customers based on needs and preferences. Maintained knowledge of sales and promotions, return policies and security practices.

Recommended, selected and located merchandise based on customer desires.

Described merchandise and explained use, operation and care. Placed special orders or called other stores to find desired items. Watched for and recognized security risks and thefts to prevent or handle situations.

Swift Transportation Commercial Driving Academy Memphis, TN Commercial Driver Certification in Professional Commercial Driving 12/2006

Kathrine Gibbs College Montclair, NJ

Associate of Science in Computer Networks Administration 05/2003

Ocho Rios High School Jamaica WI.

High School Diploma

07/1977

Education and Training

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