Customer Service Liquor Store
Resume:
www.massageconsorts.com
********.******@*****.***
725B Elaine Brittel,
Livingstone, Zambia
Certificate in Beauty
Therapy and Massage
Helia-D International College
2015
EDUCATION
ABOUT ME
A highly motivated and skilled masseuse and beauty technician with extensive experience in managing and running businesses. Possesses excellent organizational, interpersonal, and communication skills. I have a proven track record of success in bookkeeping, auditing, and managing operations. A strong team player who is willing to learn and easy to teach. Proficient in computer applications. With my international experience and fluency in several languages, I am an asset to any company seeking a team player who is hands-on and dedicated to achieving results. WORK EXPERIENCE
FLORENCE MASUKU
O p e r a t i o n s a n d B u s i n e s s M a n a g e r I ran the operations at the liquor store, handling everything from orders to inventory and cash management. I was responsible for creating financial reports for shareholders and the board of directors and regularly audited financial records. Additionally, I crafted and put into action customer service policies aimed at enhancing overall customer satisfaction.
Shareholder and Bookkeeper
2016 - 2018
Carlos liquor store (South Africa)
Managed hotel operations, oversaw staff recruitment and development, implemented cost- saving measures, developed marketing strategies, and maintained financial records to increase profitability and maintain customer relations.
General Manager
2004-2015
Lauberge st Dominic Hotel (South Africa)
Owner/Manager
I orchestrated every facet of the lodge, from operations to finance and customer service. I devised and executed compelling marketing strategies to elevate the lodge and spa services. My financial acumen maintained precise records and comprehensive reports. Guiding a dedicated team, I oversaw recruitment, training, and development. Each day, I delivered exceptional customer service, ensuring every guest left with their satisfaction guaranteed.
2018-2022
Blossom Lodge and Spa (Zambia)
Customer Service
Leadership and Team Management
Business Management
Financial Management
EXPERTISE
Multilingual Communication
2015 - Present
Massage Consorts
As a dedicated masseuse and co-owner at Massage Consorts, I have played a multifaceted role in ensuring the success and excellence of our massage therapy services. My responsibilities encompass client-focused therapeutic massages, delivering exceptional experiences, and actively contributing to the business’s growth and reputation. In this dynamic role, I’ve not only provided healing touch but also actively participated in strategic decision-making, business development, and maintaining our high standards of customer satisfaction. Damelin College
2015-2018
Bachelor of Commerce
in Business Management
REFERENCES
****@****************.***
Phone:
Email :
Carlos liquor store/CEO
*****@***************.**.**
Phone:
Email :
Massage Consorts/COO
English Primrose Thonge Kevin
Lozi
LANGUAGE
Zulu
I manage the day-to-day running of the lodge, making sure everything operates smoothly. I handle stock and inventory, keeping track of supplies and ensuring we’re always well-prepared. I work closely with the staff, organizing schedules, providing support, and helping them do their best. I’m also responsible for bookkeeping, keeping accurate financial records, and managing client relationships to make sure guests have a great experience and keep coming back.
August 2024 - Present
Stone Guesthouse (Manager) (Livingstone )
Phone: +260-**-***-****
Stone Guesthouse / Owner
Alexander Mutali
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