Mental Health Case Management
Resume:
Maria Teresita Mohandes-Valledor
*************@*****.***
Summary:
My background in case management, has been utilized in different settings as to pediatrics, group facilitator, rape survivor advocate, mental behavioral settings, utilization reviewer in revolving clients during substance recovery, head start program childcare development, managing diverse caseloads relating to recidivism (holistically, and or with use of medication) to name a few. My proven track record of coordinating comprehensive services for children, families, vulnerable and supportive populations, with expertise in trauma-informed care, long term care, medical health coverage, and individualized care planning, to mention a few. I am adept at managing large caseloads, conducting thorough assessments, and maintaining accurate documentation. Moreover, I have managed caseloads of 100 plus, homes visits of children, adults, (veteran} create care plans per individual's needs (orthopedics needs, dermatologist needs, food, clothing, vaccination, school etc.) after assessments. Experience in EMR system, Sales Force, ICD 10, ICD 9, Crisis management, addiction coaching, Motivational Interviewing, mindful speaking, to name a few.
Education:
Crown College - Minnesota
Master's degree in Progress in Mental Health and LADC program
04-2022 present
Carlos Albizu United Master’s Program in Marriage and Families/Mental Health Counselor
12-2014 – 12- 2019
Miami Dade College - North Miami Beach, FL
Bachelor’s degree in public health administration
Criminal justice.
2010
Certifications and Licenses:
CPR Certification January 2023 to January 2025
Pediatric Dental Assistant 1990-1997
RBT / ABA Certified -April 2017 to Present
First Aid Certification May 2022 to May 2024
CPR Certification February 2023 to February 2024
First Aid Certification June 2023 to June 2025
CMHC May 2017 to Present
CMHC Certification 50 Hours
Certified Case Manager February 2002 to Present
Driver's License from November 2018 to November 2028
Domestic Violence
Certified Dental Assistant July 1990 to Present
X-Ray Certification August 1990 to Present
CFARS Certified
FARS Certified
Skill Matrix:
Core Competencies:
Fostering a collaborative environment and conducting difficult conversations.
Customer focus & orientation — Proficient
Responding to customer situations with sensitivity.
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary
Case management & social Work style.
Conduct and document a social services evaluation, including identification of resident problems/needs.
Meet with the appropriate facility staff concerning resident issues.
Utilizing the EMR system, Yarn.
Assist with discharge planning and the completion of care plans and psychosocial assessments.
Completes records and documentation following company policy and state and federal guidelines.
Services and protects the facility by adhering to professional standards, company policies and procedures, federal, state, and local requirements, and standards on intake.
Immigration status -Work Permit assistance- ICE process- Visa extension.
Biosocial, Psychosocial, Assessments, IPE, Goal setting,
Create and maintain a safe environment.
Coaching with Motivational Intervention100-and open-ended questions.
Share their feelings and experiences according to group topics.
Supervising and providing innovative and creative ways to maximize stability, independence, and employability.
Experience with immigrant populations, child welfare, child placements, and family preservation.
Excellent organizational, verbal, written, and interpersonal communication skills, and ability to prioritize duties in a fast-paced environment.
Valid driver's license, insurance, a clean driving record, and personal transportation.
Fluency in Spanish.
Mandatory state reporting requirement.
CPR and basic.
Prepare Discharge Summaries, as needed.
Progress Reports regarding assigned consumers for courts, probation departments, Department of Corrections, and employers as necessary.
Consult with the Program Coordinator and Clinical Coordinator before the termination of a consumer from treatment.
Provide referral and linkage on services for the consumer and family, as needed.
Participate in performance improvement activities.
Data collection
Microsoft Office, Eagle soft, Dentrix, DSM-5, Payroll, Quick Books, Outlook, Scheduling appointments, Verification of PPO and HMO insurances, Insurance Billing, ADA codes, CDI -10 code knowledge, treatment plans, office coordinator, Care Credit, Collection, Psychoeducational, Assessments, Recall System, Pre authorizations, and more.
Advanced computer skills, specifically with Microsoft Office products (EMR program)
Experience developing case plans and documentation
Ability to serve as a liaison between the patients, their families, and healthcare professionals
Knowledge of medical billing procedures
Ability to maintain records and client files
Experience working with people from diverse cultural backgrounds
Identify community resources and services that could benefit clients
Excellent verbal and oral communication skills
Ability to demonstrate compassion, understanding, and empathy
Advocate for individuals and families with social service needs
Handle clientele complaint issues, requests, and demands accordingly
Support groups counseling, Problem-solving groups, Interpersonal process groups, Motivational groups, and Art therapy.
Substance Abuse models and approaches, Gorski's, Marlatt's relapse prevention model, Psycho-educational groups, Skill development groups, CBT groups.
Confidential laws and patients’ rights (HIPPA) NAPPI Techniques
Miami Dade Housing Authority Voucher Program
Miami Dade, Florida
Housing Specialist
August 2024 to October 2024
MEDZED LLC.
Sept 21, 2024 to April 27, 2024
Community health Navigator
Atlanta Georgia
Nancy J Cotterman
4BB Corp
Behavioral case manager/ Rape Advocate
Atlantic ave,
June 12, 2023 to August 28, 2024
Opportunities Industrialization Center (OIC, Inc.)-Miami, FL
February 2020 to April 2023
Clinical Case Manager II/ Substance Abuse Facilitator (SAMHSA, MOA)
Coordinate services for assigned clients.
Participates in weekly supervision
Coordinates and participates in treatment team meetings.
Provide medical coverage and Medicaid to Children (infancy until 18), geriatrics
Maintains consistent communication with providers to help ensure effective treatment.
Completes all documentation within the time given and by the TCM Handbook
In the Clinical aspect, support individuals on issues that commonly affect the population such as responsive support to victims, trauma, sexual abuse and assault, domestic violence, human trafficking, and, medical and mental health care (e.g. assistance with language translation, standards compliance, facilitation of detainee-and educational programs).
Act as a liaison with community resources to provide a range of support activities for the population to benefit from connection to resources.
Experience in a detention/correctional or residential healthcare setting
Experience in providing services to victims, trauma-informed programming, and experience working with immigrants or foreign-born individuals.
Work directly with foster families and biological families.
Managing caseloads of 100 in total, visiting homes, and making care plans per a child's needs (orthopedics needs, dermatologist needs, food, clothing, vaccination, school) after assessments.
Cater to the needs of the members including children (infancy until 18), adults, geriatrics
knowledge of program objectives, policies, procedures, and requirements for conducting a case management program at a local level.
Experience working in or with victims or individuals in a confinement setting.
Experience providing services to vulnerable populations.
Experience with and an understanding of situations that contribute to family stress, problems, and crises.
Maintains current certification in either the American Heart Association Basic Life Support Course (BLS) or the American Red Cross CPR/BLS Course.
Fluent in Spanish.
Ability to work in a multi-cultural and multi-lingual environment.
Ability to utilize telephonic interpreter/translation services to complete assigned duties if not fluent in a language
Ability to adapt to sudden changes in schedules and flexibility in work requirements.
Ability to communicate proficiently in English (verbal and written) to develop positive rapport with co-workers and other stakeholders.
Ability to establish and maintain positive working relationships in a multidisciplinary environment.
Ability to navigate in an electronic work environment including electronic health records, web-based training, and communications.
Knowledge of, and moderate proficiency in, common Microsoft Office programs, specifically Microsoft, Outlook, and shared point
Training in human trafficking.
Conduct, assessments, bio-social, LS-CMI, release planning, and referrals to housing, medical, immigration, SSI, and needed support services.
Lead group sessions and facilitate peer support.
Liaise and partner with local, national, and international resources to provide services.
Utilization review on pharmaceutical medications cost and proper administration.
Home visits done to each and every member with Medicaid, Medicare, SSI, SSDI.
Set up transportation (TSA), assistance with food, OTC, PCA, Access, Snap and other.
Set up medical appointments, follow up appointments, confirm appointments.
Assessments, biosocial, Becky, and signatures for all paper work HIPPA protected.
IBA (Imagine Believe Achieve)-Fort Lauderdale, FL
June 2019 to Present
Evaluator-Employment Specialist (Part-Time)
Provide vocational skills evaluations to individuals with disabilities who have not yet been successful in obtaining competitive employment.
This evaluation takes the time to see beyond the disability and get a deeper perspective into a person’s potential, limitations, and natural supports to identify viable employment outcomes.
Vocational Evaluator writes vocational assessments for high school students and adults with disabilities and special needs.
Community Rightful Center, Inc.-Miami-Dade
January 2021 to September 2023
Employment Counselor
Supported Employment Specialist:
Caseloads of 30 children (kindergarten to high school) and adults (young to geriatrics)
Supporter of Disability Employment
Provide Training, Coaching, Home visits, Assessments for DVR, OJT, resume writing, DVR computer program, Report, and create benchmarks.
The Healing Hands Clinic-Miami, FL
February 2017 to October 2021
Registered Behavior Technician (RBT)
RBT working with children in the home.
Followed guidelines of BCDA
Did assessments and gave instructions to parents on how to follow.
Helped the child to sit.
The Light House - Support Center-Miami Gardens, FL
August 2016 to January 2020
Residential Counselor: Social Worker
Supported assistance in creating a relationship with the individual to assist with ongoing, systematic, co-occurring conditions.
Coaching and working in a variety of settings in a professional fast-paced environment.
Assisted the homeless with shelters and permanent housing.
Assisted in court procedures, and advocated for
Assessments, bio-socials, goals, and medical referrals.
STAR ONE STAFFING AGENCY
CORAL WAY, CORAL GABLES FLORIDA
MARCH 1990- APRIL 1999
Jackson Memorial Hospital Dental
Pediatric department.
Dental Department receptionist, appointment setter, dental plan development, charting, four handed assistant (dentistry), surgical and OR auxiliaries, Oral surgeon auxiliaries, periodontal surgeon auxiliaries and more.
Assessments:
Case management & social work — Proficient August 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Indeed Assessments provide skills tests that are not indicative of a license certification, or continued development in any professional field.
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