Customer Service Digital Marketing
Resume:
MUHAMMADU NAFEEL ABDUL SATHAR
Nationality: Sri Lankan
Address: Doha, Qatar
Phone number: +974-****-****
Email address: *********@*****.***
Visa Status: Transferable Visa With NOC
Passport: Passport : N6186159
Results-driven sales and marketing professional with over 10 years of experience locally and in overseas in multiple industries. Proven record of accomplishment in quick learning, identifying sales opportunities, building strong client relationships, and leading successful campaigns across diverse industries. Skilled in direct sale, outdoor sales, digital marketing, and teamwork. Passionate about continuously improving skills to drive business success. Profile
Education
2009
Sri Lanka
Advance computer Aided Drafting and Designing using AutoCAD IDM Computer Studies
2005
Sri Lanka
Commerce General certificate of education Advanced level Al Manar Nation College
2004
Sri Lanka
Successfully completed Diploma in English
Ultra Technologies
2003
Sri Lanka
Computer Hardware Engineering with Networking Diploma Ultra Technologies
Work Experience
07/2023 – present
Doha, Qatar
Business development and customer service Assistant HUSTLE LAUNDRY W.L.L.
Assist in creating and implementing sales strategies to attract new clients and retain existing ones
Coordinate laundry services, including pickups, deliveries, and scheduling. Maintain regular contact with existing clients to ensure their needs are met and to encourage repeat business
Manage and process customer orders efficiently
Identify and reach out to potential clients, including residential and commercial accounts
Billing and accurately maintain cash transaction records. 01/2022 – 06/2023
Qatar
Customer Service cum Cashier
QATAR AIRWAYS
• Greeting customers
• Collecting payment
• Answering customer questions
• Checking stock and refilling shelves
• Assisting with customer requests and inquiries
• Facilitates return transactions
03/2016 – 03/2019
Jiddah, K S A
Cashier
SAUDI AIRLINES CATERING
Work Experience
Customer service
Processing returns
Provides pricing information by answering questions Compute and record totals of transactions
HANDLING CUSTOMER COMPLAINS
2012 – 2016
Makkah, Saudi Arabia
Receptionist cum Cashier
MOBAK PLAZA HOTEL
Greet guests warmly upon arrival and check them in efficiently. Process guest check-outs, including billing and handling any final transactions
operate the hotel’s reservation system and ensure accurate entry of guest information.
Maintain and update guest records, including special requests and preferences
Process payments and manage cash transactions accurately. 2009 – 2012
Doha, Qatar
Data Entry Operator
ALFA ONE CARGO
Prepare customer invoices
Accurately maintain inventory records
Maintain accurate date relating to in and out shipments Timely coordination with the customer
Skills
– LANGUAGES
Arabic
PROFESSIONAL
English
PROFESSIONAL
Hindi
PROFESSIONAL
Tamil
NATIVE
Sinhala
NATIVE
– COMPUTER SKILLS
MS Office Suite Auto CAD
Excellent verbal & written communication skills
A team player with excellent communication and time management skills. Proficient in data management and problem-solving. Committed to continuous learning and development.
Good customer service skills include active listening, empathy, patience, clearcommunication. Knowledge in Digital Marketing
Strengths
Contact this candidate