Tech Support Technical

Don L. Jones

Affordable Access to Broadband with Skills Training and Tech Support Nashville, TN 37203 ******.**********@*****.*** 629-***-****

Expert Mobile Device Apps and Consumer Electronics September 2024 to Present Just Answers website I Coach customers to resolution chat, email, online or phone. I use a methodology As an Authorized Dealer and Distributor Gator Communication CJGrant, COP,2020 Communications,Tommy Oler Marketing Lifeline Distributor (Remote), Nxxt Communication, Digital Navigator, Field Tech Support national Lifeline Partner for Excess Telecom and Stand Up Wireless Bring attention to services, programs and products of Several Major Brands mobile TV and internet promoting discounts for target demographics April 2024 to Present Life Wireless - Nashville-Davidson, TN December 2022 to April 2024 Digital Equity Officer(Remote) Bring attention brand, service and phones. By Giving high quality phones to target demographics aimed at upskilling and empowering community. NDIA, NALA and NAC. Funding Agent Geneva Circle Digital Navigator(Remote)Tennessee February 2022 to present As an IBO or IC. I connect people to affordable broadband. I sale discount yet high speed Internet for major brands. Contracted through CJ Grant and Gator Communications. This is my current role. Digital literacy, Health equity, racial disparities, skills, needs and risk assessment, Data Collection, tech support, access to broadband, harm reduction, benefits navigation. Same as My other roles. Customer Solutions Representative Asurion Insurance (Remote)Anytime Expert Nashville- Davidson, TNJuly 2020 to February 2022Contact Center (Remote)Technical Support Customer Service Inbound Calls Sales

Educations:Nashville Software School Go Tech cohort 11 CompTIA A+ New Horizons Learning Center IT Fundamentals+ Certificate FC0-U61 Apprenti LinkedIn Learning Remote Worker Course

Great Onyx Job Corps Center Word Processor Business Admin Authorized to work in the US for any employer

Skills and Assessment

Troubleshooting (3 years)

Operating Systems

Information Technology (1 year)

Microsoft Windows

Help Desk

Door-to-Door Experience

Technical Support

Network Support

Customer Service

Typing

iOS

Software troubleshooting

CompTIA (2 years)

Microsoft Office

Negotiation

Sales

Customer support

Data collection

Team building

Compliance

Project management

Communication skills

Project management software

Adobe Acrobat

Organizational skills

Microsoft Word

Direct support

Windows

Security

English

Computer literacy

Computer skills

Time management

Customer retention

Citrix

Computer networking

Teaching

Certifications and Licenses

CompTIA ITF+ New Horizons Learning Center

Present

Certified CompTIA IT Fundamentals Began A+

Professional Certification in Customer Service

August 2020 to Present

Contact Center Support

Asurion University. 5G Network

CompTIA A+ unearned Nashville Software School

December 2019 to 2023

Sat for two exams but unable Pearson's admitted errors. Looking to try again. INDEED Assessments

Protecting patient privacy — Proficient

February 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Written communication — Proficient

February 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Scheduling — Proficient

February 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Technical support: Customer situations — Completed September 2021

Responding to technical support situations with sensitivity Full results: Completed

Technical support — Proficient

June 2020

Performing software, hardware, and network operations. Full results: Proficient

Customer service — Proficient

April 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Additional Information

I am a digital navigator that specializes in digital divide, health equity, and access to broadband.

Practitioner and trainer of NLP

Ancient Mystic order of Melechizidek

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