Customer Service Sales Manager

Michael J. Podoyak

********@*****.*** • 719-***-****

LinkedIn • Colorado Springs, CO

Sales Management & Organizational Development

Proactive strategic architect of effective talent development with a commitment to organizational culture.

Honest, passionate, and enthusiastic professional with extensive experience heading all aspects of new business development, customer support initiatives, and educational leadership. Analytical attention to detail while delivering on big-picture objectives. Stellar communication and interpersonal skills enable compelling messaging and presentations, effective team collaboration, and trusted relationships with key stakeholders.

Areas of Expertise

Employee Relationship Management

Human Resource Procedures

Training Programs

Strategic Planning

Microsoft Office Applications

Staff Development & Leadership

Client Account Maintenance

Delivering Presentations & Reports

Public Speaking

Creative Writing

Corporate Communications

Marketing & Educational Materials

Project & Event Creation

Networking

Confidentiality & Integrity

Accomplishments

Demonstrated strength growing and maintaining high-performance sales and customer service teams in multiple organizations, including top title company in Pikes Peak region. Recognizing and hiring future superstars, including recruitment, onboarding, training, apprenticeship, and evaluation providing constructive feedback to advance careers.

Exceptional networking and relationship management capabilities with a record of success establishing and nurturing strategic alliances that generate new business and expand existing accounts.

Talented writer with proven expertise in research and writing of highly effective documents, including sales strategies and planning proposals, career development and adult education curriculum, marketing materials, customer correspondence, concise and accurate reporting, and corporate communications.

Career Experience

Wells Fargo, Colorado Springs, CO 04/2024 – Present

Branch Manager, Falcon Landing Office

Steer everyday functions of branch, overseeing Teller Line roles and Platform Banker positions, to provide complete and consistent customer service while also performing expert risk management of customer accounts and company assets. Lead team of three front line Tellers and three Associate Personal Bankers, administering coaching, mentorship and performance evaluation daily to expand team’s knowledge and skills beyond bank’s requirements and expectations. Recruit, interview, hire and train new employees into top performers.

Doubled size of staff in three months to meet increased needs for customer attention and account growth.

Established a culture of confidence, consideration, teamwork and personal drive.

Fidelity National Title Company, Colorado Springs and Woodland Park, CO 03/2023 – 09/2023

Vice President, Colorado Southern Region

Drove daily operations and personnel management in support of aggressive market share growth initiatives for all local branches, overseeing three direct sales reports and six escrow personnel. Championed highest level of customer service assisting with sales efforts, assigning prospective clients, and leading regular sales strategy and update meetings. Recruited, onboarded, and coached new sales and escrow associates. Planned and prepared strategic customer educational programs and workshops, office events, and key industry functions to seek new opportunities for business development.

Proactively instilled customer-focused culture throughout branches.

Selected to assist with planning and coordination of logistics to ensure office move to new location was implemented with minimum disruption to daily business processes and client service.

Actively increased company’s industry exposure by leveraging advertising opportunities, promotional events, increased community involvement and personal calling efforts.

Empire Title of Colorado Springs, Colorado Springs, CO 12/2010 – 02/2023

Executive Manager

Spearheaded daily operations, leadership team oversight, and resource allocation to ensure effective workflow in region’s #1 title company. Led development of long-term planning initiatives including strategic marketing and sales strategies in collaboration with sales and escrow associates spanning four company branches. Interfaced directly with clients, assisting with creation of marketing materials and in new business development such as one-on-one sales calls. Facilitated monthly management and sales meetings. Recruited, onboarded, and mentored new hires. Conducted escrow closings with key stakeholders. Established Best Practice policies and principles based on data analysis and regulatory requirements.

Built, trained, and motivated high-performance salesforce.

Leveraged strong communication skills to effectively communicate corporate goals and policies to all associates.

Selected to support executive leadership on implementation of special projects and events.

Planned, prepared, and produced numerous events, parties and receptions for clients and morale boosting functions for employees.

Wrote, performed, and promoted company sales and marketing videos.

Organized deliverables for The Peak Producers’ charitable organization coordinating more than 100 members from top ten percent of local real estate community.

Authored recurring informational articles in monthly industry publications.

Additional Experience

Sales Manager & Marketing Consultant, North American Title Company, Colorado Springs, CO

Oversaw marketing efforts between sales and escrow associates including development of county’s annual marketing plan and sales strategies, client educational workshops and seminars, marketing materials, and authored news articles.

Marketing Coordinator, Chicago Title Insurance Company, Dayton, OH

Generated all residential title and escrow production for county operations, building upon direct and referral business. Assisted primary and secondary clients with closing transactions. Increased production and company exposure through direct sales, promotional efforts, and community involvement of area office.

Residential Loan Originator, Fifth Third Bank and Gem Mortgage, Dayton, OH

Originated residential mortgage loans for institutions’ clients and area homebuyers with concentrated relationship building of real estate agents and brokers. Spearheaded loan department marketing endeavors in the community.

Research Analyst & Banking Center Operations, Gem Savings, Dayton, OH

Researched and reported upon projects directed by department heads, including customer perceptions and preferences toward various banking products, programs, and policies.

Educational Institutions

Associate Degree in Marketing Management

Sinclair College, Dayton, OH

Affiliations & Community Organizations

Rocky Mountain Community Land Trust, President and Member, 2016 – Present

Licensed Residential Title Insurance Producer in Colorado, 2000 - Present

Boy Scouts of America, Den Leader, Advancement Co-Chair, Committee Chair, 2010 - 2020

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