Remote Customer Service Representative

Misty Saults

Jonesborough, TN *****

***********@*****.***

423-***-****

Detail-oriented and empathetic customer service representative with 10 years of experience in providing exceptional customer service, resolving issues, and building strong relationships with customers. Proven track record of improving customer satisfaction and reducing complaints. Proficient in communication, active listening, and problem-solving.

Work Experience

Personal Sabbatical

J Food Mart-Jonesborough, TN

December 2022 to February 2024

• At this time I was out due to a personal illness, that I I'm fully recovered from. No setbacks from this illness should be expected

• I am excited and more than ready to get back into the workforce.

• I have the skills, customer service experience, and the passion to be the best in my role as a Customer Service Representative. I have alot to offer my next employer, and he will not be disappointed in my performance.

Customer Service Manager

J Food Mart-Jonesborough, TN

January 2012 to November 2022

• Created training materials and conducted workshops on effective communication techniques for the customer service team

• Led team in achieving monthly targets for average response time, first call resolution rate, and customer satisfaction scores

• Developed and implemented quality assurance measures to ensure consistent delivery of exceptional service

• Managed customer service budget, optimizing resource allocation to meet department goals while maintaining cost efficiency

• Investigated complex or escalated cases personally, ensuring timely resolution and high levels of client satisfaction

• Developed strong relationships with key accounts through regular communication and proactive account management strategies

Education

Technical school in Pharmacy Technician

East Tennessee State University - Johnson City, TN August 2002 to November 2002

Skills

• Customer support (10+ years)

• Problem solving (10+ years)

• Communication skills (10+ years)

• Empathy (10+ years)

• Active listening (10+ years)

• Adaptability (10+ years)

Certifications and Licenses

Driver's License

June 2023 to May 2031

Pharmacy Technician License

September 2002 to November 2006

• I received my pharmacy Technician License during this time.I did not have hands on experience, I was privately tutored with full understanding and skill set in this area

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