Customer Service Data Entry
Resume:
BETH ANN WALKER
MCDONOUGH, GA *****
***.*.******@*****.***
SUMMARY: Performance driven administration professional with over twenty years of excellent organizational, communication, and customer service skills. Seeking an administrative or support position in client services, front desk operations or entry level office administration.
SKILLS: Problem solver, attentive to detail; ability to quickly and effectively prioritize to meet deadlines; Independent thinker and well respected for ability to initiative.
SOFTWARE: Microsoft Office Suite (Word, Excel, Outlook) Epic, Athena, Allscripts, Phreesia, Waystar, Microsoft Teams
EXPREIENCE: Southeast Medical Group, Stockbridge, GA April 2024 – Present
Patient Services Coordinator: Serve as primary point of contact for patients, handling inquiries, appointment scheduling, and general assistance. Coordinate patient appointments for a group of five physicians, optimizing the scheduling process to minimize wait times and maximize provider efficiency. Manage patient records using HER/EMR System, ensuring accurate documentation compliance with HIPPA standards, and timely updates. Act as liaison between patients and medical staff ensuring that patient needs are communicated and addressed. Perform clerical tasks such as filing, faxing and data entry. Knowledge of healthcare terminology and insurance processes.
EXPERIENCE: Emory Healthcare, Atlanta GA July 2018 - May 2023
Department of Infectious Diseases Patient Service Coordinator II
Provide administrative support to healthcare providers in a high-volume ambulatory setting. Functioning as the lead interface between the patient and the providers. Effectively organize priorities, complete tasks on time and to manage confidential patient information. Responsible for greeting and checking in all patients entering the department. Schedule patient follow up appointments, diagnostic testing, coordinating referrals and managed care related issues. Also responsible for managing the day-to-day patient flow at time of check in and check out. Take responsibility for all interaction by creating a welcoming environment and providing outstanding customer service. Take patient co-payments and balancing/close end out the day monies.
ESSENDANT, Atlanta, GA April 2008 - June 2018
National Account Customer Support Specialist (Home Depot and Grainger)
Contributed to customer retention by strengthening relationship through account management. Served account by completing enrollments and conversion mailings, responding to request, resolving customer complaints and maintaining excellent quality service. Prepared work to be processed by gathering sorting, organizing and recording data, information and documents. Completed enrollments by analyzing and auditing documents. Research and resolve shipping issues. Provide information to account sales representative by collecting, analyzing and summarizing account information. Prepare report, bids and contract for each account.
EMORY HEALTHCARE, Atlanta, GA July 1997 - September 2007
Department of Gynecology & Obstetrics; Department of Psychiatry - Patient Services Coordinator I
Department of Managed Care - Staff Assistant
Perform analytical and data entry task. Answer patient calls, emails and questions, including insurance coverage questions. Confidentially manage patient accounts. Schedule new patient appointments and answer pre-visit questions including billing information. Ensure compliance with professional standards & regulatory requirements. Take patient copayments as well as end of the day close out. Managed patient wait time in waiting area and inform clinical staff of patients who have been waiting over fifteen minutes to be seen by provider. Work as a team player to ensure each patient received the best service possible. Schedule necessarily follow up appointments.
EDUCATION: Atlanta Metropolitan College, Atlanta, GA September 1983 - September 1985
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