Customer Support Project Management

Shantel Johnson

**************@*****.*** 912-***-**** Savannah, GA

SUMMARY Experienced Customer Support Professional with 11 years in enhancing customer satisfaction and driving profit through efficient multitasking and remote support. Proven expertise in utilizing remote collaboration tools and Microsoft Excel for data analysis and strategy improvement. Seeking Work from Home role to leverage skills in virtual communication, project management, and problem-solving. WORK EXPERIENCE

Brand-it Savannah, GA

Customer Support Representative Jan 2012 - Mar 2023

• Managed inbound and outbound calls to improve customer satisfaction and retention.

• Maintained high productivity in a fast-paced remote environment through effective multitasking.

• Analyzed data to identify trends and enhance customer service strategies using Microsoft Excel.

• Resolved customer inquiries and issues efficiently, ensuring high levels of satisfaction. EDUCATION High School Diploma, Business Savannah, Georgia Jun 2015

SKILLS Remote Collaboration Tools • Time Management • Self-Motivation • Microsoft Office • Microsoft Excel • Data Entry • Communication Skills • Virtual Communication • Project Management • Tech Savvy • Problem-Solving • Adaptability • Digital Literacy