Project Manager Customer Service

Travis King

Director of Recruiting, Senior Project Manager, Real Estate licensed, Mortgage Lending Originator NMLS# 2658122 PHONE- 360-***-****- *************@*****.*** - Hendersonville, TN 37075 Looking for a Bank sponsorship to become a Mortgage Lender As the Director of Recruiting, with a background from Military training in HR in HRCI, SHRM, Human factors engineering course, Social Psychology, Human Resources Management course, Senior Personnel Leadership Course. A multi-tasker who excels at staff training with a record of accomplishment of inspiring great customer service and customer satisfaction. Regularly exceeded mission and goals.

Senior manager for over 1000 military employees. Reduced employee hours by 20% through controls on time management, operational controls and reducing waste.

For the Army I was required to give cost analysis reports, bid comparison analysis, employee counseling, resolve conflicts and complaints, excel spreadsheets, PowerPoint presentations, dropbox reports and train on multiple subjects, platforms and disciplines. Have used multiple simple and complex ATS and CRM systems including Workday, SAP, WebHR and many more. Work experience

Director of Recruiting and Client Services

PRS Global - White House, TN January 2022 to May 2023 Directing a team of recruiters and client service managers to effectively recruit and place international nurses in prestigious hospitals and skilled nursing facilities across the US. Director of Recruiting and Retention

Southerland, Inc. - Nashville, TN December 2020 to January 2022 Created and implemented an active recruiting system, using an Applicant tracking system and utilizing Plant Liaisons in four different states for recruiting, interviewing, background and drug checks and onboarding working closely with the HR Director. Staffed all four locations single handedly and took the main workload off of plant managers to focus on production, processes and safety.

Director of Recruiting

U.S. Army (25 years, retired) January 2012 to January 2021 Senior manager of a 3-100 person recruiting team, depending on location and area of my recruiting market. Consistently exceeded monthly goals by a minimum of 28% by training staff on selling techniques and by creating a featured market segment program. Recruit, hire, train, and coach over 200 military members on customer service skills, recruitment, knowledge, programs and respectful and healthy work environment & safety standards. Senior Logistics Operations Manager

US. ARMYJune 2004 to January 2012

Project Manager (Senior Construction Engineering Chief) fifteen years’ experience supervising and overseeing the build and operation of military sites in Fort Bragg, Fort Campbell, Camp Casey Korea and Forward operating bases Sharana, Andar, Ghazni, Four Corners and several others sites in Afghanistan. Senior Logistical Director S-4 (Logistics and Contracting officer) of over a thousand-person staff, maintaining and supplying all logistical needs for an Artillery, Infantry, Cavalry, and various Logistic commands. Reduced employee hours by 20% through controls on time management, operational efficiencies, and reducing waste. Expert in supply chain and Logistics. Education

Graduated Liberty University Bachelors of Arts in Business Management graduated 2021 Currently attending Trevecca Nazarene University for MBA projected graduation Summer 2025

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