Project Manager Senior
Resume:
Kelvin Roman
Garden Grove, CA
*****************@*****.***
Professional Summary
Accomplished Manager with 10+ years of experience leading teams and delivering exceptional results in the facilities management industry. Proven track record of optimizing operations, improving efficiency, and ensuring client satisfaction. I am proficient in strategic planning, team building, and budget management
Willing to relocate: Anywhere
Work Experience
Senior Project Manager
Blackstone Consulting, Inc-El Segundo, CA
October 2020 to December 2024
• Directed operations for 80+ personnel at the El Segundo -Northrop Grumman site, ensuring seamless coordination and client satisfaction.
• Conducted weekly audits, managed hiring processes, and monitored performance, resulting in improved productivity and quality.
• Implemented comprehensive safety training programs, enhancing workplace safety, and reducing incidents.
• Proactively addressed client and employee concerns, maintaining positive relationships, and resolving issues promptly.
• Managed year-to-year projects and large service requests, optimizing resource allocation and meeting client expectations.
• Procured cleaning materials and supplies, ensuring cost-effectiveness and operational efficiency.
• Tracked recycling procedures and maintained accurate attendance reports. Regional Branch Manager
Kellermeyer Bergensons Services-Orange, CA
March 2015 to September 2020
• Led operations for 150+ employees across designated accounts, fostering a culture of excellence and customer satisfaction.
• Maintained compliance with industry regulations and company policies, ensuring a safe and healthy work environment for all employees.
• Conducted regular audits and managed schedules to optimize productivity and budget adherence.
• Led hiring processes and performance evaluations, driving employee engagement and retention.
• Orchestrated the operations of over 150 employees across multiple accounts within the region, ensuring alignment with organizational goals and client expectations.
• Developed and implemented strategic initiatives to enhance operational efficiency, resulting in a significant increase in productivity and cost savings.
• Fostered a culture of continuous improvement, providing leadership and guidance to the management team and frontline staff.
• Collaborated with clients to understand their needs and preferences, proactively addressing issues and driving customer satisfaction.
• Conducted regular performance reviews and provided ongoing coaching and training to employees, resulting in improved morale and retention rates.
Assistant Operation Manager
HOTEL CLEANING SERVICES-Los Angeles, CA
January 2013 to March 2015
• Managed floor maintenance operations, ensuring adherence to quality standards and safety protocols.
• Trained and supervised cleaning staff, maintaining high levels of professionalism and customer service.
• Implemented efficient cleaning practices, resulting in improved efficiency and client satisfaction.
• Directed all facets of operational activities within the cleaning services division, overseeing a team of dedicated professionals to ensure optimal performance and adherence to quality standards.
• Strategically planned and executed comprehensive floor maintenance programs, including stripping, sealing, polishing, and buffing, resulting in a pristine and inviting environment for clients and guests.
• Implemented rigorous safety protocols and training initiatives to promote a culture of workplace safety, resulting in a 97% reduction in accidents and injuries.
• Developed and maintained strong relationships with clients, addressing concerns promptly and effectively to ensure satisfaction and retention.
• Leveraged exceptional organizational skills to coordinate workflow and allocate resources efficiently, maximizing productivity and minimizing downtime.
• Conducted regular audits and inspections to monitor performance and identify areas for improvement, implementing corrective actions as necessary to maintain high standards of service delivery.
• Provided ongoing training and professional development opportunities to team members, fostering a culture of continuous learning and growth.
• Collaborated with cross-functional teams to develop and implement process improvements, resulting in streamlined operations and cost savings.
Maintained up-to-date knowledge of industry trends, regulations, and best practices, ensuring compliance, and driving continuous improvement initiatives Education
High School diploma
Skills
• Account Management (8 years)
• Writing skills
• Bilingual (English/Spanish)
• Floor Care (8 years)
• Budgeting
• Communication skills
• Supervisory Experience
• Management (8 years)
• Interviewing (8 years)
• Retail Services
• Management
• Recruiting (8 years)
• Training & development
• Payroll
• Human resources
• Scheduling (8 years)
• Maintenance (8 years)
• Customer relationship management
• Interviewing
• Strategic Services (8 years)
• Bilingual
• Operations management
• Computer Literacy
• Budgeting (8 years)
• Customer Service (8 years)
• Team Building (8 years)
• Commercial Cleaning (8 years)
• Office management
• Leadership Development (8 years)
• Janitorial experience
• Customer service
• Business development
• Custodial Experience (8 years)
• Buffing (8 years)
• English
• Project Management
• Leadership
• Windows
• Organizational skills
• Presentation skills
• Forecasting
• Spanish
• Microsoft Word (12 years)
• Supervising experience
• Recruiting
• Operations Management
• Training (8 years)
• Inventory Management (8 years)
• Operations (8 years)
• Team Management
• Administrative Experience
• Payroll (8 years)
• Environmental Services
• Senior leadership
• Account management
• Team development
• Analysis skills
Certifications and Licenses
Driver's License
Contact this candidate