Customer Service Home Health
Resume:
Korin Gordon
Endicott, NY *****
*********.******.****@*****.***
Professional Summary
I am very organized and self motivating, I also have great time management skills. I am able to work in a group project or independtly. I know if given the opportunity I would be a great addition to your company. Authorized to work in the US for any employer
Work Experience
Cleaner/Owner
All In One Cleaning-Endicott, NY
February 2017 to Present
I had a very small cleaning service. I personally handled the day -to -day business needs and what I needed to do so I could keep offering my services.
• Efficiently cleaned and vacuumed properties
• Performed weekly deep cleaning
• Cleaned oven ducts and vents
• Maintained supply closets
• Stocked cleaned bathrooms
• Sanitized equipment and supplies
• I keep inventory
• Handled the scheduling
• Some accounting work
• Handled all customer consultations, in person or over the phone Home Health Aide
Freedom Care-Endicott, NY
September 2023 to July 2024
1. I cleaned the house.
2. I did the laundry
3. I would load and unload the dishwasher . I also washed dishes by hand 4. I vacuumed and mopped.
5. I cleaned the bathroom.
6. I did the shopping
7. I did the cooking
8. I assisted with testing blood sugar
9. I made sure all prescription and nonprescription medications where taken daily, and was in charge of when refills where needed and placing refill orders. 10. I managed all the clients accounts.
11. I handle all her appointments, schedule and any other scheduling . Server/Hostess
TGI Fridays Franchisor LLC-Vestal, NY
August 2014 to January 2017
• As a host
• I greeted the guests as soon as they entered.
• I would take them to their table and find out if they need any special accommodations
• I would clear dishes
• Clean table with sanitizer and get them set for the next party
• As a server
• I would take their order
• Bring them their food drinks and anything they may need
• I handled their experience from the start of the meal until they left
• Handled all cash and credit card transactions
• Cleaned and stocked
• Opened and closed
Front of House Staff
Applebee's-Binghamton, NY
March 2011 to August 2014
I could work any position required for the front of house staff. This included but not limited to greeting the guest as the arrived, maintaining a seating chart and waiting list when needed. I also bussed and cleaned the tables . I handled the guest experience from the time they where seated to the time the left. I took their order, entered it into the the pos system, I got their drinks, brought them their food, made sure everything was they way the wanted it. I also handle their credit card or cash transactions. I was also crossed trained and was able to perform food runner and the expo position. Education
High school diploma
Union Endicott High School - Endicott, NY
September 1999 to June 2003
Skills
• Residential Cleaning
• Cleaning Experience
• English
• Laundry
• Host/Hostess
• Home Care
• Serving Experience
• Food Service
• Cashiering
• Cooking
• Food Preparation
• Senior Care
• Caregiving
• Cash Handling
• Food Production
• Meal Preparation
• Food Handling
• Kitchen Experience
• Kitchen Management Experience
• Food Safety
• Guest Services
• Microsoft Word
• Retail Sales
• Restaurant Experience
• POS
• Banquet Experience
• Busser
• Leadership
• Catering
• Bartending
• Culinary Experience
• Upselling
• Customer Service Assessments Call Center Customer Service -- Familiar July 2020 Applying customer service skills in a call center setting. Full results: https:// share.indeedassessments.com/ attempts/56e6535afb46f37e45a1354a570175f3eed53dc074545cb7 Customer Service -- Proficient July 2020 Identifying and resolving common customer issues. Full results: https://share.indeedassessments.com/attempts/ a0b750586fce36c2ffe035d8b80facaceed53dc074545cb7 Data Entry -- Familiar July 2020 Entering data quickly and accurately. Full results: https://share.indeedassessments.com/ attempts/44200be5736f86c100e3d1ef049a5203eed53dc074545cb7 Verbal Communication
-- Highly Proficient July 2020 Speaking clearly, correctly, and concisely. Full results: https:// share.indeedassessments.com/attempts/ de34e9367cdb1232cb88652750eca442eed53dc074545cb7 Customer Focus & Orientation -- Highly Proficient July 2020 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ attempts/0a11d90ea337240cb989b75a383e6d39eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Customer service
• Microsoft Office
• Hotel experience
• Phone etiquette
• Merchandising
• Commercial Cleaning
• Time management
• Relationship management
• Negotiation
• Microsoft Powerpoint
• Communication skills
• Typing
• Supervising experience
• Cleaning
• Inventory Control
Certifications and Licenses
Certified Home Health Aide
Assessments
Written communication — Proficient
November 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Attention to detail — Proficient
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Basic computer skills — Proficient
October 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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