Customer Service Representative

KIAH

BENNETT

C U S T OMER S E R V I C E

I am a qualified dedicated and customer-focused professional seeking a challenging position in customer service to utilize my communication skills, problem-solving abilities, and commitment to enhancing customer satisfaction. Strong creative and analytical skills. Team player with an eye for detail.

E X P E R I E N C E

Mens WareHouse, New York, NY

Capital One Remote

May 2021 - Present

June 2020- March 2021

CUSTOMER SERVICE REPRESENTATIVE

Addressed customer inquiries, concerns, and

complaints with empathy and professionalism.

Resolved customer issues, escalating complex cases to appropriate teams when necessary.

Identified opportunities to enhance customer

satisfaction and contributed to continuous

improvement efforts.

Accurately documented customer interactions and

updated customer records in our systems.

CUSTOMER SUPPORT SPECIALIST

Assisted customers via phone and email, addressing inquiries and providing timely solutions.

Resolved product-related issues and ensured customer satisfaction through effective communication.

Collaborated with cross-functional teams to streamline communication processes and improve customer

support efficiency.

J. P Morgan Chase & Co Jersey City, NJ

April 2022- Nov 2022

CUSTOMER CONSULTANT

Work closely with other departments and teams to

address customer needs effectively.

Collaborate with colleagues to share insights and best practices for delivering exceptional customer service. 1-646-***-****

P.O Box 300195, Jamaica NY 11430

****.*********@*****.***

Design Thinking

Customer Service

Problem-Solving

Proficient in using computer

systems and comfortable

navigating different software

applications.

Highly adaptable to changes and

willingness to work a flexible

schedule, including evenings,

weekends, and holidays.

Stocking Merchandise items

Strong Communication

English

S K I L L S

L A N G U A G E

E D U C A T I O N

Deer Park High School

2017-2021

SECONDARY SCHOOL

LaGuardia Community College

Current education

UNIVERSITY

2021- 2024

AGE

22

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