Customer Service Assistant Manager
Resume:
Marina Gibbs
Assistant Manager
Chicago, IL *****
*************@*****.***
Professional Summary
Hardworking and experienced retail and sales manager with 6+ years of experience in customer service, store management, and operations management. Proven skills in inventory control, pricing, and cash handling. Strong background in leadership, training, and recruiting. Seeking a remote role where I can utilize my skills and experience.
Authorized to work in the US for any employer
Work Experience
Online Grocery Pickup
Walmart-Lansing, IL
November 2024 to Present
Maintain and assure all company associate programs are executed. Provide that critical first impression to our guests and have a natural passion for delivering exception. Looking over reports
Watching daily sales/profits
Creating schedules to meet the needs of the business. Training and hiring process.
Welcomes and serve guests in person and over the phone everyday Executing any opportunity.
Assistant Manager
Walmart Over night. Assistant Manager-Lansing, IL
November 2014 to Present
Assistant manager overnight over all operations. Maintenance stocking unloaded mg the truck
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Created training materials and conducted training sessions for new hires on company policies and procedures
• Implemented cost-saving measures such as energy-efficient practices or waste reduction initiatives resulting in savings of XX%
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
Customer Service Manager/Install Sales Manager
Home Depot-Chicago, IL
January 2011 to October 2015
Provide customer service. Arrange for repairs in order to complete install sales. Schedule and dispatched to installers/crew to customer homes, confer calls with customer/ installer and supervisors to correct any problems with there install.
• Responsible for inbound/outbound calls, timekeeping and scheduling of installer, and resolution of all customer complaints and finance office banking
• Assist other managers with setting goals, coaching, and motivating of sales/cashier associates
• Ensure proper upkeep of store inventory, special order requests, and the stores overall appearance
• Implemented new reservation system, resulting in a XX% increase in efficiency and accuracy
• Managed front desk operations, overseeing a team of XX receptionists and ensuring smooth check-in/ check-out processes for guests
• Developed and implemented training programs for front office staff to enhance customer service skills and ensure consistent guest satisfaction
• Coordinated with sales team to manage group bookings and ensure seamless execution of events or conferences held at the hotel
• Collaborated with the finance department to reconcile billing discrepancies and ensure timely payment processing from guests
• Increased online review ratings by implementing a guest feedback program that resulted in an overall rating improvement from X stars to X stars
• Implemented a guest loyalty program that increased repeat bookings by XX% and generated additional revenue of $XX per month
• Streamlined guest registration process by implementing an electronic check-in system, reducing check- in time by XX%
Installation Department Manager
Lowes-Chicago, IL
February 2007 to December 2010
Ensures department profitability through analysis of sales trends and productivity, hiring, train and to motivate the team.
• Coordinate installers and work order request by ensuring all commitments are met in a timely manner
• Responsible for overall operational integrity of the store by participating in performance updates and quarterly reviews
• Scheduled and coordinated meetings, appointments, and travel arrangements for executives and staff members
• Created and maintained electronic filing systems to ensure efficient organization and retrieval of documents
• Managed and maintained office supplies inventory, ensuring availability of necessary materials for daily operations
• Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information
• Coordinated office events such as team-building activities, holiday parties, and client meetings
• Maintained confidentiality of sensitive information while handling employee records, financial documents, contracts, etc
• Prepared meeting agendas; recorded minutes during meetings; distributed minutes along with action items to attendees afterward
• Provided administrative support during recruitment processes such as posting job ads or scheduling interviews with candidates
Education
High school diploma in business
Dunbar High School - Chicago, IL
June 1987 to June 1991
Skills
• Human Resources (3 years)
• Order fulfillment (6 years)
• Assistant Manager Experience (10+ years)
• Inventory (5 years) (10+ years)
• Cash handling (10+ years)
• Store management (10+ years)
• Customer support (10+ years)
• Inventory Control (5 years)
• Pricing (10+ years)
• Operations Management (10+ years)
• Sales Management (10+ years)
• Cash office (6 years)
• Business Development
• Management (10+ years)
• training (5 years)
• Strategic Planning
• Management (10+ years)
• Scheduling (10+ years) (10+ years)
• Customer Service (10+ years)
• Office Management
• Recruiting (6 years)
• Merchandising (3 years) (10+ years)
• Financial Report Writing
• Process Improvement
• Dispatching (2 years)
• Profit & loss (10+ years)
• Fast Food (2 years) (2 years)
• Leadership (10+ years)
• Payroll (2 years)
• Cold Calling
• Event Planning
• Retail Management (10+ years) (10+ years)
• Budgeting (5 years)
• Guest services (10+ years)
• Caahier (5 years)
Certifications and Licenses
Food Handler Certification
October 2022 to Present
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