Customer Service Banquet Server
Resume:
PROFESSIONAL SUMMARY
A highly experienced Banquet Captain with a proven track record of
success in the hospitality field. Possesses excellent organizational and customer service skills, as well as the ability to manage large- scale events and ensure their smooth execution.
WORK HISTORY
Premium Banquet Captain, 02/2023 - Current
Footprint Center
Banquet Server, 01/2023 - Current
Compass Group/Levy, Chase Field
Banquet Server/Bartender, 12/2012 - 06/2023
TEND & QWICK
3301 W Altadena Ave,
Phoenix, Az 85008
**************@*****.***
SKILLS
NICOLE DORRIS
Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
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Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
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Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.
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Implemented inventory control procedures for banquet equipment and supplies, reducing waste and associated costs.
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Coordinated large-scale banquet events, ensuring seamless execution by effectively managing event staff.
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Served appetizers, delivered entrees, and refilled beverages for banquet guests.
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Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
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Arranged linens and table settings according to seating plan and event theme.
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Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
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Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
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Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
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Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
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• Hospitality service expertise
• Time Management
• Reliable
• Great communicator
• Guest Services
Certified for alcohol and food
service
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• Loyal
• Building long lasting relationships
Banquet Captain, 02/2016 - 05/2020
El Chorro, Lincoln and Scottsdale road Scottsdale
Restaurant Supervisor/Chef, 09/2010 - 11/2016
MARRIOTT COURTYARD at MAYO CLINIC, Scottsdale, AZ
EDUCATION
Business, 01/2004
SCOTTSDALE COMMUNITY COLLEGE - Scottsdale, AZ
2001
DESERT MOUNTAIN HIGH SCHOOL - Scottsdale, AZ
GPA: 4.3
Efficiently resolved guest complaints using excellent problem- solving skills resulting in satisfied customers who continued attending future events at the venue.
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Led team meetings to discuss upcoming events, assign roles, and set expectations.
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Reduced event setup times, allowing for more bookings, by optimizing staff assignments and workflows.
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Streamlined event execution, leading to smoother operations and happier clients, by training new staff on banquet protocols.
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Managed inventory of banquet equipment, ensuring availability and quality for events.
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• Supervised and mentored kitchen and serving staff. Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
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Enhanced customer satisfaction with prompt and courteous service, addressing complaints effectively.
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Trained staff in upselling techniques, significantly increasing average ticket size.
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Maintained inventory levels to ensure availability of popular dishes, reducing waste and optimizing costs.
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