Data Entry Customer Service

JONATHAN HERNANDEZ

B I L I NGUAL L E A D E R

P 305-***-**** E

johernandez.1993@

gmail.com

A Lexington, NC

OBJECTIVE

EDUCATION

Organized, dedicated and ambitious professional with excellent attention to detail, and thirst for learning. Seeking a role where I can contribute to the success of a great dynamic company. Offering 2+ years in lean manufacturing and 10+ years of working experience in the restaurant and retail industry holding hourly and salary positions.

East Carolina State University

Greenville, NC

2018

KEY SKILLS

• PROBLEM SOLVING

• TEAM LEADERSHIP &

DEVELOPMENT

• TEAM ORIENTED

• PLANNING & SCHEDULING

• QUALITY ASSURANCE &

CONTROL

• CUSTOMER SERVICE

• MARKETING

• PROJECT MANAGEMENT

• BUDGET PLANNING

• SOCIAL MEDIA EXPERT

EXPERIENCE

Egger Wood Products

Lexington, NC

08/2022 – Present

Production Supervisor

• Managed a team of 4-8 production employees, ensuring on-time completion of daily production goals.

• Train and mentored new employees, conducting regular performance reviews fostering a culture of continuous improvement.

• Optimized production workflows increasing 1st quality production and reducing 3rd quality and downtime by implementing lean manufacturing principles.

• Adhered and complied with company policies leading to successful audits.

• Developed and implemented process improvements that reduced downtime by 6% and faster production cycle

• My team broke our own set production record twice in a year setting a standard of production 1st vs 3rd quality output.

Charro

Oxford, MS

7/2021 – 08/2022

Assistant Manager/Bar Manager

• Friendly and engaged leader who inspires staff to perform their best.

• Promptly and empathetically handled guest concerns and complaints.

• Demonstrate integrity and honesty while interacting with guests, team members and managers.

• Handle currency and credit transactions quickly and accurately.

• Follow food and safety procedures according to company policies and health and sanitation regulations.

• Maintain high standards of customer service during high-volume, fast pace operations.

Chico’s

Greenville, NC

8/2017 – 7/2021

Assistant Restaurant Manager

• Conducted interviews for candidates, oversee the hiring process, and conduct staff training for 35+ employees.

• Create schedule and direct crew members in daily work assignments to maximize productivity.

• Oversee recruiting, hiring and training process, boosting onboarding and efficiency.

• Implemented delivery service apps, including doordash, grubhub and ubereats ensuring a 29% increase in sales during the global pandemic.

• Received a 99% health score after implementing a weekly safety standards and health protocol training session compulsory for all staff to attend.

• Assist the General Manager in performing administrative duties including payroll, inventory, food ordering, proper cash handling.

• Support the Restaurant General Manager in fostering and developing new partnerships with suppliers and the community to create efficiencies in relation to value and service.

T-Mobile

Greenville, NC

3/2014 – 8/2017

Shift Supervisor

• Achieved 97% average customer satisfaction rating, surpassing shift goal by 12%.

• Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn by 6%.

• Attentive to detail, have excellent follow through and good time management skills to see a task or project through to completion.

• Excellent team player, strong communicator, and ability to work under pressure.

• Developed, implemented, and monitored programs to maximize customer satisfaction and managed on-site customer service representatives.

• Hired, trained, and mentored top customer service agents and front-end staff.

• Assisted store guests with all client concerns, including replacements, refunds, returns, and service warranties.

• Work with internal departments and management to ensure client priorities are understood, and resources are executing on commitment. LEADERSHIP

I am an empowering, trusted, and strategic leader who supports companies and senior management with a unique perspective and appreciation that human capital is every organization’s greatest asset. A genuine influencer who thrives on tough challenges and translates visions and strategies into actionable, value-added goals and KPI’s. I am a business-savvy resource who parlays subject matter-expertise on employee relations, coaching, employee training and development. REFERENCES

Available upon request

Contact this candidate