Customer Success Plant Operations

Jeanne Abadie

**** ******* **., ****, **. *****

707-***-****

********@*****.***

Established Client Development and Customer Success/Strategy expert with 17+ years of comprehensive experience in Consumer Insights, Sales, business development, and client support. A team leader and cross-function collaborator focused on customer success, supporting quality initiatives, increasing revenue goals, and inspiring innovation. AREAS OF EXPERTISE

• Microsoft Certified Professional (MCP)

• Advanced MS Office Suite knowledge

• Salesforce/CRM

• PeopleSoft, Oracle, Centricity

• Hearform, ZocDoc, Medflow, Rehab Works

• Intuit, QuickBooks

• TIMS, Demandforced3

• PowerPoint, Excel

• Adobe Photoshop

• E-communication – Outlook

• Training and development

• Superb communicator and presenter

• Project management, HRSM

• Problem solver

• Languages: English, some Spanish

WORK EXPERIENCE

Staff Services Analyst Department of State Hospitals-Napa September 2019-current

• Develops a system using the Web TMA software to record and monitor the flow of work for the Plant Operations work order system. Insures that the tools used to record the appropriate support documentation that verify that the work was complete and recorded to meet the standards established by, DSH – Napa, Joint Commission, CalOSHA, and other regulatory agencies, are maintained.

• Consults with trade supervisors, management and the General Service procurement team regarding procurement issues and process. Attends procurement related training and classes to ensure compliance with Department of General Services (DGS) requirements for procurement of supplies. Evaluates and assures that Plant Operations purchases conform to all applicable State Administrative Manual (SAM) and Purchasing Authority Manual (PAM) rules and regulations and the policies of the hospital. Develops and maintains spreadsheets to capture Plant Operations Project (POP) expenditures on purchase contracts. Develops a tracking system to monitor and track all Plant Operations JEANNE ABADIE

4015 Withers Rd., Napa, CA. 94559 707-***-**** ********@*****.*** purchase contracts through the purchasing process. Monitors and tracks all service orders and Contracts through the procurement process associated with Plant Operations. Interfaces with Plant Operations staff in learning aspects of the day-to-day procurement functions. Works with the Procurement Department in General Services to complete requisition items and supplies.

• Works with all stakeholders to ensure effective communications about the status and timelines of Plant Operations Projects. These stakeholders include: The Project Management Unit, Hospital Administration, Personnel, and Financial Services. All the stakeholders have an investment in the timely, fiscally responsible, completion of all projects and work orders. Learns new computer programs and applications to effectively provide needed documentation and recommendations for Plant Operations management, Hospital Administration, and the required regulatory agencies. Personnel Specialist Department of State Hospitals-Napa August 2017-September 2019 Rehabilitation Services Technician III Department of Assistive and Rehabilitative Services- Texas Workforce Commission May 2015-July 2017

Manager, Client Support Total Hearing Care-Dallas, TX February 2013-April 2015 Scheduling and Surgical Coordinator Vision Quest-Dallas, TX May 2012-February 2013 Teller Wells Fargo-Dallas, TX May 2011-May 2012

Office Manager Pine River Corporation Summer & Winter 2004 & 2005, February 2008- March 2011

Management BCBG MaxAzria, Napa, CA. August 2003-April 2004 Office Assistant Pine River Corporation Summer and Winter 2001 & 2002 EDUCATION

Southern New Hampshire University Manchester, New Hampshire BS Business Administration

Collin College Dallas, Texas

Associate of Arts

University of Arizona Tucson, Arizona

Undergraduate Studies

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