Customer Service Sales Associate
Resume:
Steven Peck
Carpenter
Summerfield, FL *****
*******@*****.***
Willing to relocate: Anywhere
Work Experience
Business Owner/Painter/Carpenter/Chef/Sales associate/Assistant manager Strickland home improvement. JNXS Home repair.-Lady Lake, FL January 2008 to November 2019
My responsibilities were remodeling and rebuilding homes, garages, decks, windows,doors, building and manufacturing homes, I worked for Skyline mobile homes insurance remodeling as well as punch out, and patios etc.. I've done a lot of wood flooring, tile, and carpet As well as electrial and plumbing. I also had to do a lot of painting and trim experience as well. I am a very fast learner at a lot of things in this line of work and I'm very dependable. I have 26 years in the food industry as well. I have managed several restaurants. I have four years of cable installation and phone installation and internet I have been in sales for the last 20 years. I have 20 years of retail services as well l as 20 years of customer service. I was a flooring sales associate. I have almost 5 years of cable and internet installation. I have several years of line assembly and production assembly. I have 4 years of forklift experience. I have 15 years in shipping and receiving. I have been in sales for a little over 20 years with excellent communication and people skills. I have over 20 years of customer service in the food industry as well as construction and remodeling homes as well as associate customer service. I have worked as the maintenance man for Arby's. Keeping the inside and outside clean and up to date. Fixing miscellaneous things like tile, light fixtures, cleaning and replacing ceiling tiles as well as putting away the truck. I've worked in so many area's. I dont like using the word omniscient so i will just say jack of all trades. I have over 12 years of restaurant management experience and my previous job was assistant manager at Arbys
• Developed and executed promotional campaigns that increased foot traffic by 15-20% and drove sales during slow periods
• Managed a team of 14 employees, providing guidance, training, and support to ensure high levels of productivity and customer satisfaction
• Ensured compliance with company policies, procedures, and safety regulations at all times
• Collaborated with cross-functional teams such as marketing, merchandising, and operations to optimize store operations
• Led weekly staff meetings to communicate goals, provide updates on performance metrics, address concerns or challenges
• Implemented customer service initiatives resulting in an increase in customer satisfaction scores by XX%
• Identified cost-saving opportunities through efficient scheduling practices while maintaining optimal staffing levels based on business needs
• Trained new hires on company policies/procedures ensuring they were equipped with necessary knowledge/skills for success in their roles
• Developed strong relationships with vendors/suppliers negotiating favorable terms/pricing agreements leading to cost savings of 10% in just the first year as well as
• Implemented employee recognition programs fostering a positive work environment/motivating team members resulting in increased employee engagement/productivity
• Resolved escalated customer complaints/issues ensuring customer satisfaction and retention
• Conducted regular store audits to ensure compliance with visual merchandising standards, cleanliness, and overall store presentation
• Developed and implemented training programs for employees to enhance their product knowledge/ sales skills resulting in increased upselling/cross-selling opportunities
• Managed the recruitment process including sourcing, interviewing, and onboarding new team members
• Collaborated with the co-manager on scheduling tasks ensuring adequate coverage during peak business hours while controlling labor costs
• Led team meetings/trainings providing updates on company policies/procedures/goals fostering open communication/collaboration among team members
• Maintained accurate records of inventory levels/sales transactions ensuring proper stock replenishment/ordering minimizing out-of-stock situations/delays in customer service
• Coordinated special events/promotions collaborating with marketing teams/vendors/partners ensuring successful execution/meeting objectives/targets
• Implemented cross-training initiatives enabling employees to develop additional skills/knowledge enhancing their versatility/productivity within the organization
• Developed/improved standard operating procedures (SOPs) streamlining processes/increasing efficiency across various departments/functions
Education
High School Diploma in General Studies
Leesburg High School - Leesburg, FL
August 1997 to May 2000
Skills
• Construction (6 years)
• Manufacturing (9 years)
• Concrete (10+ years)
• Microsoft Office (5 years)
• Framing (10+ years)
• Supervising Experience (10+ years)
• Auto painting (10+ years)
• Lawn care (10+ years)
• Mowing (10+ years)
• Facilities Maintenance (10+ years)
• Organizational Skills (10+ years)
• Painter (10+ years)
• Handyman (10+ years)
• Blueprint Reading (10+ years)
• Mechanical Knowledge (10+ years)
• Food Industry (10+ years)
• Project Management (8 years)
• Construction Estimating (10+ years)
• Excel (4 years)
• Plumbing (6 years)
• Restaurant experience (10+ years)
• Trim Carpentry (10+ years)
• Assembly Experience (10+ years)
• Remodeling (10+ years)
• Warehouse experience (10+ years)
• Construction Management (10+ years)
• Customer service (10+ years)
• Electrical (9 years)
• Restaurant Management (8 years)
• Caulking (10+ years)
• Line cook, well versed in saute (10+ years)
• Carpentry (10+ years)
• drywall (10+ years)
• Sales (10+ years)
• Customer service (10+ years)
• Home health (10+ years)
• Welding (1 year)
Awards
Shift manager, Assistant manager, as well as employee of the month. Food and safety certification
June 2022
Ensure employees are following proper procedures handling food as well as taking care of customers and customer service. Always have a smile friendly and courteous and do what we have to do to get the job done properly
Certifications and Licenses
Manager food and safety certification
June 2023 to June 2028
• Maintain all safety requirements for restaurants. Including proper prep procedures, food handling, cleanliness of store.
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