Customer Service Representative
Resume:
Tyronda Burley
Sanford, FL *****
*******.******@***.***
#readytowork
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Spectrum Communications-Maitland, FL
February 2023 to Present
My primary job duties include providing support to Spectrum customers who wish to activate mobile devices. I also provide troubleshooting assistance to resolve any technical issues that prevent activation and confirm mobile devices are working properly.
Annual Service Agreement Case Advocate
Acorn Stairlifts-Orlando, FL
October 2021 to February 2023
My primary job is to support customers via phone with extending coverage on their home stairlifts by processing payments to renew their Annual Service Agreement. I also maintain accurate and up to date information within all customer accounts. As the case manager, I serve as the point of contact for any questions, complaints and/or concerns they may have. Customer Service Representative
24-7 Intouch-Altamonte Springs, FL
November 2019 to March 2020
Primary job functions include assisting customers, via phone or email, with submitting orders - tracking orders, processing refunds, returns and/or exchanges, as well as issuing online credits or appeasements. Contract position.
Claims Service Specialist
Randstad Staffing - Aon Hewitt-Orlando, FL
November 2014 to November 2019
Primary job functions included case management while assisting active and retired employees with submitting healthcare claims, creating research tickets to resolve claim errors and reprocess claims for reimbursement, follow-up with participants as needed to address any pending claims. Alarm Monitoring Agent
Criticom Monitoring Services-Longwood, FL
February 2017 to May 2018
Primary job functions included monitoring residential and commercial burglary, fire and medical alarms received in the Central Command Station, simultaneously monitoring video alarm activations received via up links and dispatching the police, EMS or fire department, when necessary Technical Support Representative
Convergys-Heathrow, FL
June 2006 to October 2010
Responsibilities
assist customer over the phone with cable, internet or phone issues schedule onsite technician when necessary
update all customer account information
upsell company products
maintain positive revenue for the company
Skills Used
good listening ability
able to build rapport with the customer on each call very knowledgeable about company products
diligent work ethic at providing the best customer service possible Customer Support Rep
Sears Marketing Center-Winter Park, FL
February 1998 to May 2005
Responsibilities
assist all Sears customer over the phone with their warranty agreements updated all customer accounts
upsell company products
Accomplishments
I maintained the number two spot as the top performer for the company for over 3 years making them a minimum of 150,000 per month, each month.
Skills Used
ability to build a very good rapport with the customers ability to effectively convince customers of their needs from the company very good listener
Cashier
ONE PRICE CLOTHING-Sanford, FL
August 1995 to February 1998
Primary job functions included assisting customers with clothing and accessory selections, providing access to fitting room. Maintaining neat and clean appearance of the store floor. I also assisted with the opening and closing of the store, counting the register and making daily bank deposits. Part of my job responsibilities as a retail cashier included quarterly inventory checks and preventing retail theft as well. Education
Some College in Healthcare Documentation
At Home Professions - Sanford, FL
2014 to 2015
Some College in Criminology
Stenotype Institute of Orlando - Orlando, FL
2011 to 2013
High School Diploma in Education
Seminole State College of Florida - Sanford, FL
August 2001 to September 2001
Skills
• Customer Service
• Call Center
• CSR
• Customer Care
• Upselling
• EMR Systems
• Troubleshooting
• Technical Support
• Medical Terminology
• HIPAA
• Medical Office Experience
• Vital Signs
• Medical Records
• Patient Care
• Insurance Verification
• Communication skills
• Organizational skills
• Phone etiquette
Certifications and Licenses
Certified Medication Technician
August 2024 to August 2025
Assessments
Customer service — Proficient
May 2020
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
October 2020
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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