Customer Service Field Technician
Resume:
JAMES O. WORTHINGTON, III
*** *** **** ***********, ** 20783 240-***-**** ***************@*****.*** LinkedIn: https://www.linkedin.com/in/james-worthington-iii-6421191a2 OBJECTIVE
Detail-oriented college student looking forward to building a long-term career with flexible growth opportunities. My current skill set will be an asset to any institution/company, however, I am always looking for additional ways to enhance my professional abilities in an environment that requires a dedicated, enthusiastic, and team-oriented individual who is confident and able to work and learn in a fast-paced, and stable workplace.
SKILLS Key Skills:
Problem Solving Customer Service
Cash Management Dispute Resolution
Team Collaboration
Analyzing Data
Software Skills: Microsoft Office Suite- Outlook, Teams, Word, PowerPoint, and Excel- Compiling and managing data; Firefox, Chrome, Microsoft Edge, and Internet Explorer. I am also familiar with all social media platforms including Twitter, Facebook, Instagram, and LinkedIn. Trained in video conferencing platforms such as Zoom, Skype, Microsoft Teams, and WebEx.
EMPLOYMENT HISTORY
November 2022- Current: Dicks Sporting Goods
• Providing customer service to store guest,
• Assisting customers with locating apparel merchandise,
• Providing support across departments to fellow team members
• Restocking apparel, ensuring to check for neatness and items are placed in the appropriate areas
February 2022- June 2022: Mosquito Joe, Field Technician (Seasonal) As a field technician, I completed all necessary pesticide certification requirements to provide outdoor pest control services to customers' yards. My duties also included the following tasks:
• Visually inspecting and treating for mosquitoes, fleas, ticks, and other outdoor pests,
• Safely handling pesticides by following state and federal regulations,
• Providing excellent customer service, while also thoroughly explaining the expectations for services and procedures to the customer
• Maintaining assigned service vehicle, keeping it clean and stocked at all times,
• Being physically able to walk around the customer’s property while carrying over 60lbs. of equipment weight for long periods in warm temperatures
• Assisting Mosquito Joe with marketing while providing outstanding customer service.
August 2021-January 2022: Audi Bethesda, Automotive Valet, Service Porter Page 2 James O. Worthington, III
As an Automotive Valet Technician my responsibilities were to provide courteous and efficient customer service daily, while exceeding customer expectations in the Audi Service department. Other tasks performed included:
• Parking and retrieving cars,
• Washing and vacuuming cars at the on-site car wash,
• Assisting customers with loading and unloading items from their car (car seats, bags, strollers, etc.),
• Being readily available to assist with any other duties assigned by management, including cross training and collaborating with other colleagues in different areas at Audi.
February 2021-August 2021: Mosquito Joe, Field Technician (Seasonal) As a field technician, I completed all necessary pesticide certification requirements to provide outdoor pest control services to customers' yards. My duties also included the following tasks:
• Visually inspecting and treating for mosquitoes, fleas, ticks, and other outdoor pests,
• Safely handling pesticides by following state and federal regulations,
• Providing excellent customer service, while also thoroughly explaining the expectations for services and procedures to the customer
• Maintaining assigned service vehicle, keeping it clean and stocked at all times,
• Being physically able to walk around the customer’s property while carrying over 60lbs. of equipment weight for long periods in warm temperatures
• Assisting Mosquito Joe with marketing while providing outstanding customer service.
February 2020 – February 2021: Whole Foods, Overnight Stocker
• Sorted incoming inventory to restock shelves overnight.
• Unloaded freight and stock shelves as designed by management.
• Provided status updates to management on work completed, products stocked low inventory, and any other issues observed during shift. August 2019 – December 2020: Harris Teeter, Store Clerk/Cashier
• Served as a cashier while providing excellent customer service. Maintained register station by replenishing supplies, cleaning, and straightening work area.
• Promoted Harris Teeter rewards and gas program with satisfactory results.
• Assisted with store promotion of items by organizing and arranging shelves based on weekly sales advertisements.
November 2017 – March 2018: KMART Corporation, Cashier
• Served as a cashier while providing excellent customer service. Maintained register station by replenishing supplies, cleaning, and straightening work area.
• Balanced cash drawer at the beginning and end of each shift.
• Promoted “Shop Your Way” rewards, credit cards, gift cards, and other add-on sales.
• Assisted with training new fellow associates in checkout procedures.
• Assisted with store promotion of items by organizing and arranging shelves based on weekly sales advertisement, and restocking items as needed. Page 3 James O. Worthington, III
PERSONAL ATTRIBUTES • Effective Communication Skills: Articulate communicator with an appreciation for the different communication styles required when working with other team members or with customers.
• Honest and Reliable: Strong morals and ethics ensure honesty, reliability, and the ability to undertake tasks responsibly.
• Flexible: Understanding of the need to remain flexible to support last-minute demands and changes. Comfortable in changing environments and situations, ensuring the ability to always remain flexible and adaptable.
EDUCATION MONTGOMERY COLLEGE- TAKOMA PARK, MD 20912 - AUGUST 2019-CURRENT PRINCE GEORGES COMMUNITY COLLEGE, HYATTSVILLE, MD 20782 - AUGUST 2018-AUGUST 2019 HIGH POINT HIGH SCHOOL, BELTSVILLE, MARYLAND - GRADUATING CLASS OF 2018 ACHIEVEMENTS &
CONTRIBUTIONS
National Institutes of Health- National Institutes of Neurological Disorders and Stroke (NINDS): Provided support during various activities during “Take Your Child to Work Day”. Assisted at activity tables for children and their parents, providing suggestions, handing out supplies, and assisting as needed. Volunteer Support occurred in April 2014, April 2015, and April 2016. High Point High School- September 2017:
Received the Leadership & Most Improved Player Award from High Point High School football, Coach Wilbert Brinson.
Dick’s Sporting Goods – April 2023 – July 2023:
Received Supervisor training (preparing to cover during current Supervisor’s temporary leave of absence).
REFERENCES Mr. Randy Green
Audi Parts Manager, Audi Bethesda
Mrs. MONA FINCH (RETIRED 2019)
Health Resources and Services Administration
Mrs. JACKIE GAREY
Self Employed, Contractor
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