Customer Service Delivery Driver

Carolyn Williams

Tampa, FL ***** 813-***-**** *******************@*****.***

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PROFESSIONAL

SUMMARY

With a proven track record, excels in delivering exceptional customer service and efficient route management. Expertise in time management and positive attitude has consistently enhanced customer satisfaction and team collaboration. Achieved a significant reduction in delivery lead times, demonstrating commitment to operational excellence and reliability. SKILLS • Positive attitude • Customer service

• Valid Driver's license • Teamwork and collaboration

• Time management • Order verification

• Route logs • Payment collection

WORK HISTORY DELIVERY PARTNER 07/2019 to CURRENT

Instacart Tampa, FL

Proactively communicated any unforeseen obstacles or delays to customers, demonstrating transparency and professionalism in handling unexpected situations.

Utilized GPS technology effectively to find optimal routes and avoid unnecessary delays. Maintained vehicle safety and cleanliness, ensuring positive image for company.

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Developed strong relationships with clients through consistent communication and excellent service.

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DELIVERY DRIVER 01/2018 to CURRENT

Amazon Flex Tampa, FL

• Delivered packages to customer doorsteps and business offices.

• Completed on-time deliveries by choosing best and most efficient routes. Improved customer satisfaction by ensuring timely and accurate deliveries of products.

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Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

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MERCHANDISE DELIVERY 06/2022 to 08/2023

Lasership Tampa, FL

Supported store openings and expansions, ensuring timely merchandise delivery to meet deadlines.

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Streamlined supply chain processes for faster merchandise delivery times, reducing out-of-stock instances and improving customer satisfaction levels.

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Reduced lead times for merchandise delivery, expediting order processing and coordinating with logistics partners.

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Ensured timely delivery of products/services by maintaining close communication with internal stakeholders including product development, marketing, finance teams.

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CUSTOMER SERVICE REPRESENTATIVE 01/2022 to 08/2022 Maximus Tampa, FL

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.

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Responded to customer requests for products, services, and company information.

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TRAVELING TEAM LEAD MERCHANDISER 06/2014 to 09/2019 Apollo Retail Tampa, FL

• Enhanced product visibility by designing strategic display layouts. Managed team to ensure effective implementation of merchandising strategies.

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• Improved sales with appealing visual merchandising techniques.

• Coordinated with suppliers to maintain optimal stock levels. ASSISTANT MANAGER 06/2012 to 06/2014

Family Dollar Tampa, FL

Supervised day-to-day operations to meet performance, quality and service expectations.

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Maintained clean, safe, and organized store environment to enhance customer experience.

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Developed strong working relationships with staff, fostering positive work environment.

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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

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MERCHANDISER 06/2010 to 06/2012

Driveline Merchandising Tampa, FL

Removed damaged, out-of-code, not-in-set and discontinued items from displays.

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Updated pricing and signage to complete product displays and educate customers.

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Inspected merchandise for quality and arranged proper display location on floor.

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Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.

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FRONT END MANAGER 06/2004 to 06/2009

Albertsons Grocery Store Tampa, FL

Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions. Monitored cash drawers in

[10] checkout stations to verify adequate cash supply.

• Oversaw cashier operations, bookkeeping, and security. Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.

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DATA ENTRY SPECIALIST 06/2002 to 06/2004

TransWorld Network Tampa, FL

Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.

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• Completed data entry tasks with accuracy and efficiency.

• Compiled data and reviewed information for accuracy prior to input. Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.

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DELIVERY DRIVER

DHL Tampa, FL

• Delivered packages to customer doorsteps and business offices.

• Completed on-time deliveries by choosing best and most efficient routes.

• Operated vehicle safely in highly congested areas with no traffic violations.

• Completed rush deliveries on tight timetables to satisfy customer needs. Maintained strong relationships with clients through proactive communication and personalized service,Operated light trucks to deliver loads as far as [50] miles from home location.

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EDUCATION High School Diploma 06/2003

Brewster Technical, Tampa, FL

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