Customer Service Call Center

Christopher Cervantes

**** **** *** **. #**

Tucson, AZ. 85711

Summary

I have worked in many customer facing positions which include call center, customer service/survey, grocery, food service, landscaping and design. During my time of employment I have developed the ability to multitask work as a team player to deliver a great customer experience. I enjoy working in a fast paced and dynamic environment.

Highlights

Customer Service Relationship building

Knowledge of Microsoft Office Leadership

Type 30+ words per minute Operating technology

Detail oriented Hand crafted coffee beverages

Accomplishments

Customer Interface

•Greeted Customers upon entrance and handled all cash and credit transactions

•Assisted customers over the phone regarding store operations, product, promotions and orders.

•Build to order beverages and prepare food in a café environment

Multitasking

•Addressed customer concerns while controlling the discussion and determining solutions.

Experience

Jan 1994 Safeway Inc Tucson, AZ

to

April 1994 Courtesy Clerk

Ensure best customer experience with every client. Worked alongside cashiers, customer service and management to assist and give guidance to clients, communicate areas of opportunity ensure clean and ensure clean and sanitary store. Approach clients in to answer questions, give recommendations and help them to obtain items. Attended parking lot to corral shopping carts and ensure cleanliness. Report and suspicions to manager in accordance with safety protocols.

Apr 1994 El Taco Rio Corp. Tucson, AZ

to

Jul 1994 Food Prep

Prepared food upon order in accordance with restaurant guidelines for customer satisfaction and adherence to FDA standards. Provided accurate and appropriate information in response to customer inquiries. Made reasonable procedure and exceptions to accommodate unusual customer requests. Collected customer feedback and made process changes to exceed customer satisfaction goals.

August 1994 Opinion Research Corporation Tucson, AZ

to

November Customer Service/Surveyor

1994 Demonstrated mastery of customer service call script within specified time-frames. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to- date records at all times. Developed effective relationships with all call center departments through clear communication.

December Self Employed Tucson, AZ

1994

to

March 1995 Landscaping Design

Work along side father and brothers to achieve clients design goals. Communicated with client, during each contract, to ensure timeliness of work and approval of production.

April 1995 McDonalds Corporation Tucson, AZ

to

September Food Service and cashier

1996 Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co- workers and management. Cut and chopped food items and cooked on a grill or in fryers. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Accurately measured ingredients required for specific food items. Mastered Point of Sale (POS) computer system for automated order taking. Frequently washed and sanitized hands, food areas and food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Assisted management with monthly inventory control and weekly stock ordering.

January 2003 Pima County Community College Downtown Campus Tucson, AZ

to

April 2004 Food Service / Line Cook

Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Quickly unloaded product shipments and stocked freezers. Assisted management with monthly inventory control and weekly stock ordering. Scheduled activities and equipment use with managers, using information about daily menus to help coordinate cooking times. Prepared items according to written or verbal orders, working on several different orders simultaneously. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.

May 2004 Coffee Exchange Tucson, AZ

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September Barista / Cashier

2004 Made specialty coffee and teas for customers upon request. Mastered point of sale transactions with available technology. Able to complete a high volume of client orders during rush hours while maintaining exceptional customer service and built relationship's with coworkers and management.

January 2011 The Tucson House Tucson, AZ

to

Present Floor Supervisor / Dock Hand

Swept and damp-mopped private stairways and hallways. Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures. Stripped floors using electrical cleaning equipment. Emptied and cleaned all waste receptacles. Kept utility sink rooms in clean, neat and orderly condition. Set up and cleaned banquet and conference rooms. Informed supervisor when supplies were low. Swept and vacuumed floors, hallways and stairwells. Secure premises during shift reporting all issues not in compliance to next shift

and management.

Education

• Graduated 1995 Catalina High School General Studies

• Pima Community College

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