Customer Service Manager

OGUNOSUN OLUSOLA ABRAHAM P: 204-***-****

**-*** *** ******, *******, MB R7A 3G9

*******************@*****.***

RELEVANT SKILLS

Open to Work Various Shifts and at Night.

Proficiency in First Aid, CPR C and AED.

A Valid Class 5 Drivers License.

Strong Customer Service Experience.

Effective Verbal and Written Communication Skills.

Highly Proactive, and Great with Providing Support.

Ability to Work Independently and Collaboratively.

Strong Time Management and Multitasking Skills.

Computer (PowerPoint, MS Office, Excel) Proficiency.

WORK EXPERIENCE

ADMINISTRATIVE / CUSTOMER SERVICE MANAGER Nov 2020 – Apr 2024

Shafa Fuel Station – Abuja, Nigeria.

Coordinated and distributed daily workload assignments to staff personnel

Frequently exceeded sales goals and targets by 15% or more.

Constantly introduced new administrative procedures in response to new technology trends.

Regularly prepared an effective retail operating budget and maintained budgetary controls.

Regularly create work priorities with deadlines, managing client accounts valued at over $1,000,000 a year.

Processed and screened all incoming correspondence, materials, and directives; identified action items and referred them to the appropriate department.

SALES COORDINATOR Mar 2018 – Oct 2020

Fountain Limited – Abuja, Nigeria.

Developed, pitched, and executed go-to-market programs and plans for health software products (Health-Stack App), exceeding onboarding expectations by 90% in the first year.

Liaised with clients to identify their needs for key products, which improved customer satisfaction by 22%.

Conducted market research and successfully negotiated contracts with an 80%-win rate.

Frequently train new intakes on new programs, technology tools, schedules, and reports.

PROJECT COORDINATOR Feb 2017 – Jan 2018

Heat Limited – Lagos, Nigeria.

Developed and executed a social impact program of the Lagos State Government of Nigeria to reward community participation across the state using digital and experiential channels with a 90% success rate.

Maintained accurate and updated employee records, ensuring compliance with legal and industry regulations.

Facilitated and provided creative direction for the implementation of the 2017’ Lagos Street Carnival event, a state-wide festival by the Lagos State Government of Nigeria with a 90% project success rate.

EDUCATION

HIGH SCHOOL DIPLOMA Jun 2004 – Jul 2008

Anglican Grammar School- Oyo State, Nigeria.

PROJECT MANAGEMENT CERTIFIED (2005) Jul 2009

Brain Bench Certified.

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