Customer Service Assistant Director

Tiffany Dawson

Chalate, NO

***********@*****.*** 240-***-****

Work Experience

InfanyToddler Teacher/Assistant Director- Charlotta, NC

Mrs. Chris Play And Learn

March 2013 to Present

Organize files; maintain introduction and finalizing of files. Request medical records from parents

in regards to immunizations, etc. Provided sensitive information for the Department of Social

‘Services in regards to a toddler. Assist the director to achieve and maintain compliance with child

care licensing requirements.

Educate staff and peers on courses available to them through the TEACH scholarship program.

Develop training materials and instructional presentations for delivery of individual andlor group

training sessions. Interact diplomatically with a diverse group of people (ethnicities), social, and

educational backgrounds. Accurately reviewed bills.

Litigation Paralegal

People Share- Charlotte, NC

‘September 2022-October 2024

Handle quality assurance, deposition inquities, medical document review, customer service, legal

research, discovery, drafting legal documents, organization, and attention to detail

Provide customer service and a variety of Itigation legal assistance and technical work. Monitor

the progress of pending cases and initiates action to ensure the pleadings, forms, reports,

‘correspondence, and other documents are prepared and submitted within established deadiines.

Gained expertise using concordance, summation, and discovery skills. Demonstrate exceptional

‘ral and written communication.

Home Save Counseloriintake Specialist

Neighborhood Assistance Corporation of America

January 2010 to March 2013

Exhibited dynamic customer service over the telephone. Identified over the telephone the correct

‘manner to interact with home owners in jeopardy of loosing their homes. Organized information

needed by home owners to assist with possible home modifications. Informed home owners of

the Dodd Frank, Cash for keys, and Deed in Lue mortgage terminologies. Reviewed documents

to ensure accuracy in relation to signatures to meet investors guidelines. Established

‘communication with lenders to cease the foreclosure process. A definite team player.

Provided information and guidance through a sophisticated computer system, in a morigage call

center.

Utlzed the telephone to assist home owners trying to save their homes. Displayed technical

knowledge and one on one communication to faster needed outcomes. Organized information

needed by home owners to assist with possible home modifications. Informed home owners of

the Dodd Frank, Cash for keys, and Deed In Lue mortgage terminologies. Reviewed documents

to ensure accuracy, in relation to needed signatures to meet investor's guidelines. Established

‘communication with lenders to cease the foreclosure process. Uilized internal database software

to develop reports that were often daily, bi weekly, weekly, and sometimes monthly.

Daycare Owner

TCD Care

December 2007 to December 2009

Interviewed potential employees for hire and drafted rules and regulations to be enforced in an

understood contract to parents, Processed cash and other monies and provided receipts.

Reviewed necessary bills

Inputted on an Excel spreadsheet an account forall the monies paid to TCD Care by the parents.

‘Adhered to the state of North Carolina's childcare sanitation, childcare requirements, and

conducted fire drils. Established and maintained case file information in regards to parents

seeking adoptions. A definite team player.

‘Administrative Assistant

Manpower, Inc

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