Project - Program Manager

Jose Campos

+52-55-451***** / +1-321-***-****

*********@*****.***

https://www.linkedin.com/in/jose-campos-diaz/

Job: Operations Manager

Summary:

Dynamic and results-driven Operations Manager with over 10 years of experience leading cross-functional teams and delivering strategic initiatives in high-paced environments. Proven expertise in OKR frameworks, strategic planning, performance management, resource allocation, and service delivery to drive organizational objectives. Adept at implementing data-driven methodologies, engaging stakeholders, and ensuring alignment with business goals. Fluent in English and Spanish, with strong interpersonal and presentation skills to influence leadership and deliver measurable outcomes.

Key Highlights:

Developed and implemented OKR frameworks, ensuring alignment with strategic business objectives and enhancing operations efficiency by 20%.

Spearheaded risk management strategies to mitigate potential project delays, achieving 95% on-time delivery of initiatives.

Oversaw project timelines, resource allocation, and ensuring alignment with organizational objectives to drive success.

Facilitated monthly performance reviews with leadership, driving actionable insights and improved decision-making.

Aligned KPIs with organizational objectives, resulting in measurable productivity gains and streamlined operations.

Supported decision-making processes by providing comprehensive performance data and actionable recommendations.

Drove continuous improvement across project lifecycles, fostering innovation and enhancing efficiency.

Professional Experience:

Senior Project Integration Manager

Convergint Technologies LLC April 2022 – December 2024

Industry: Technology Integration Solution

Led strategic projects, coordinating global teams to deliver high-impact solutions for top-tier clients including FedEx, Pinterest, Facebook and Netflix.

Developed and monitored OKRs, aligning initiatives with corporate goals to ensure project success.

Oversaw resource allocation across 10+ projects, improving efficiency by 15%.

Conducted performance reviews and stakeholder meetings, driving cross-functional collaboration.

Presented status reports to executives, facilitating data-driven decision-making.

IT Operations Director

KUTYC Technologies LLC November 2020 – February 2022

Industry: Software Development SaaS

Directed operations and SaaS deployments on AWS, implementing strategies to optimize workflows.

Enhanced operational efficiency by 25% through AI-driven process optimization.

Aligned team objectives with performance metrics, resulting in improved delivery timelines.

Managed diverse, offshore teams, fostering collaboration and innovation.

Senior Consultant

Citibanamex Afore SA de CV January 2019 – February 2020

Industry: Financial Services Banking

Championed digital transformation initiatives to streamline financial operations.

Reduced process times by 44% through the processes improvement and automation.

Conducted detailed risk analyses to minimize operational errors and ensure compliance with regulatory standards, effectively eliminating compliance issues.

Achieved a 95% reduction in paper usage by automating processes and transitioning to digital solutions.

IT Projects Director

Telecomunicaciones Movilnet CA August 2013 – August 2018

Industry: Telecommunications Services

Directed large-scale technology transformation initiatives.

Implemented Agile frameworks, improving project efficiency by 20%.

Supervised 10+ project managers, promoting a high-performance culture.

Modernized IT systems, achieving a 25% reduction in downtime.

IT Operations Director

CANTV July 2006 – July 2013

Industry: Telecommunications Services

Lead the operations area of the national company of telecommunications around the country.

Managed IT operations for a national telecommunications provider, overseeing system integrations and large-scale technology initiatives.

Led a team of IT professionals in modernizing legacy systems, enhancing operational efficiency by 25%.

Directed migration efforts, improving data management and reducing downtime by 30%.

Project Manager Office

Banco Federal S.A. May 1999 – June 2006

Industry: Financial Services Banking

Established and managed the PMO to standardize project lifecycles and improve governance.

Founded and structured the PMO, designing methodologies based on the PMI framework, ensuring consistency and alignment across project lifecycles.

Developed a project prioritization framework and approval process to optimize portfolio management and ensure strategic alignment with organizational goals.

Designed stakeholder communication frameworks, increasing visibility and engagement across all levels of the organization.

Spearheaded large-scale banking projects, driving digital transformation and integrating new financial technologies.

Education:

Master in Project Management, Universidad Católica Andrés Bello (UCAB), 2004 – 2005

Bachelor in Computer Science, Universidad Nueva Esparta (UNE), 1987 – 1992

Skills, Knowledge & Competencies:

Project Management: Agile, DevOps, Waterfall, Budget Management, Risk Management, OKR Frameworks

Technical Expertise: AWS Cloud, AI Technologies, Performance Management, KPI Development

Communication: Fluent in English and Spanish, Excellent Written and Verbal Communication, Presentation Skills for Executive Audiences

Soft Skills: Problem Solving, Critical Thinking, Adaptability, Innovative Thinking, Attention to Detail, Goal-Oriented

Tools: MS Project, Jira, Smartsheet, Office 365, Power BI

Leadership: Team Building, Mentoring, Stakeholder Engagement

Languages: Spanish (native), English (fluent), Portuguese (intermediate)

Key Achievements:

Defined and executed performance management strategy, increasing organizational operations efficiency by 20%.

Successfully led cross-functional teams to deliver strategic initiatives, reducing project timelines by 15%.

Developed and implemented OKRs for multiple departments, aligning objectives with business priorities.

Enhanced communication and reporting processes, improving leadership decision-making by 25%.

Contact this candidate