Customer Service Project Manager

AMRIT

ADDRESS :*** *** ****** ****** ***** NORTHEAST

CALGARY, ALBERTA, T3N1L2

MOB-368-***-****

E-MAIL- *************@*****.***

PROFILE:

With a strong foundation in retail and customer service, I excel in fast-paced environments, ensuring exceptional service and safety standards. My experience includes efficient transaction handling, inventory management, and maintaining cleanliness. Eager to leverage these skills at SAIT, I am committed to enhancing customer experiences and contributing to team success.

EXPERIENCE:

1.Cashier, Himachal Sweets, Calgary, Canada — May 2024 - August 2024

Handling transactions

Customer services

Maintaining accuracy

Ensuring cleanliness and organisation

Assisting with upselling

Exceptional Customer Service

Personalized Assistance

Efficient Problem Solving

Maintaining High Standards

Contributing to Sales Targets

Upselling and Cross-Selling

Promoting Special Offers

2.Assistant Project Manager, Prismatic Technologies — 2018 - 2023

Coordinating with project team members

Communicating with stakeholders

Conducting research and analysis

Maintaining project documentation

3.Project assistant, Nexone technology — January 1, 2015 - March 31, 2018

Preparation of project plans

Assisted in updating and reporting on the schedule

Monitored progress of it and other projects, including budget and spending

Managed internal and external communication

EDUCATION:

•Certified Diploma in Supply Chain Management from Southern Alberta Institute of Technology Calgary, Canada (Current student)

•Certified Diploma in Project Management from Southern Alberta Institute of Technology Calgary, Canada (September 2023-April 2024)

•Post graduation in economics from GNDU, Amritsar (2013)

•Graduation in economics from Govt. Rajindra College, Bathinda (2011)

•Senior secondary from Kendriya Vidyalaya no.1, Bathinda Cantt (2007)

•Matriculation from St. Xavier’s high School, Bathinda (2004)

CAPSTONE PROJECT:

Volunteering for an NPO and participating in their projects is a fantastic way to gain valuable experience as a project management student.

•Project Title: Talent show for Fundraising Campaign - Woods Home, Calgary (Non-Profit Organization focused on awareness for mental health initiatives)

•Action: Developed and implemented a fundraising campaign, managed a team of volunteers to organize a Talent show event and led the creation of a project timeline and budget for an educational program.

•Budget: Increased volunteer participation by 30%,raised CAD$1,000 for the NPO's annual program and reduced project completion time by 10%."

•Skills: Utilized Agile methodology to manage a website redesign project for the NPO.

•Social media: Developed and implemented a social media marketing campaign for Wood’s Home

SKILLS:

•Knowledge of Employment Laws and Regulations

•Adaptability and Flexibility

•Customer Service Orientation

•Confidentiality and Integrity

•Interpersonal Skills

•Budget Management

•Time Management

•Communication

•Patience

•Problem-Solving

•Empathy

•Product Knowledge

•Maintaining Cleanliness and Organization

•Regular Cleaning Routines

•Organized Workspaces

•Attention to Detail

•Customer Areas

•Team Collaboration

AVAILABILITY:

Available for morning shift, weekends, and holidays.

Contact this candidate