Support Specialist Customer Service
Resume:
CYNTHIA
BAILEY
CUSTOMER SUPPORT
SPECIALIST
***************@*****.***
Hephzibah, GA 30815
CONTACT
SKILLS
• Scheduling appointments
• Records research
• Filing systems
• Typing speed
• Document management
• Order expediting
• Meeting coordination
• Billing review
• Personnel support
• Positive attitude
• Customer service
• Time management
• File organization
• Verbal and written communication
• Office administration
• Data entry
• Professional and mature
• Dedicated team player
• Verbal communication
• Organizing and categorizing
• Scheduling
Clerical Support Associate
AmeriHealth, Warrenville, Sc
Clerical Support Specialist
Teledoc, Warrenville, Sc
Clerical Support Specialist
Liveops, Warrenville, SC
EXPERIENCE
June 2024 - December 2024
• Organized and maintained filing systems to keep records up-to-date.
• Greeted visitors in a professional and hospitable manner.
• Operated a variety of office machines such as printers, copiers, faxes. July 2021 - May 2024
• Maintained accurate inventory of office supplies and equipment.
• Scheduled meetings, appointments and travel arrangements for personnel.
• Provided administrative assistance to staff members and clients.
• Verified accuracy of data entered into system prior to submission.
• Updated contact lists regularly ensuring accuracy of information provided. Created documents such as correspondence, memos, agendas and reports from
• verbal instructions or rough drafts.
Processed invoices, created purchase orders and tracked payments using accounting software applications.
•
Coordinated mailings both internally and externally on behalf of the organization.
•
• Proficient in Microsoft Office Suite, particularly Word and Excel. Developed excellent customer service skills through phone support and receptionist duties.
•
Performed general clerical duties including photocopying, faxing and mailing documents.
•
Scanned documents for electronic storage in accordance with established
• protocols.
Organized files by sorting information alphabetically or numerically according to established procedures.
•
February 2019 - September 2019
Coordinated mailings both internally and externally on behalf of the organization.
•
Created documents such as correspondence, memos, agendas and reports from
• verbal instructions or rough drafts.
• Updated contact lists regularly ensuring accuracy of information provided. Performed general clerical duties including photocopying, faxing and mailing documents.
•
• Appointment scheduling
• Patient charting
• Medical terminology
• Documentation and reporting
• Administrative support
• Invoice processing
• Client interaction
• Quality assurance
• Issue resolution
• Data analysis
Developed excellent customer service skills through phone support and receptionist duties.
•
• Efficiently managed filing systems, databases and records. Processed invoices, created purchase orders and tracked payments using accounting software applications.
•
Scanned documents for electronic storage in accordance with established protocols.
•
Answered incoming calls, responding to inquiries or directing callers to
• appropriate personnel.
• Scheduled meetings, appointments and travel arrangements for personnel.
• Maintained accurate inventory of office supplies and equipment. Organized files by sorting information alphabetically or numerically according to
• established procedures.
• Verified accuracy of data entered into system prior to submission.
• Prepared forms for internal use in compliance with company policies.
• Researched information from a variety of sources when necessary.
• Proficient in Microsoft Office Suite, particularly Word and Excel.
• Provided administrative assistance to staff members and clients.
• Compiled data into reports utilizing spreadsheet software programs. Maintained high level of confidentiality while working with complex or sensitive issues.
•
Interpreted written policies and procedures and enforced them where necessary.
•
Reviewed correspondence for accuracy, correctness, and conformance to
• procedural and regulatory requirements.
• Conducted research and compiled data for reports and presentations.
• Built and maintained solid relationships with external and internal stakeholders.
• Drafted and proofread correspondence, memos, and other documents. Supported HR functions such as recruitment, payroll, and benefits administration.
•
Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
•
Compiled, copy, sort and file records of office activities, business transactions,
• and other activities.
• Answered multi-line telephone system to direct calls and take messages.
• Scanned, faxed, and filed invoices and sales receipts. Utilized computer and job-related software to maintain and update filing,
• inventory, and database systems.
Maintained and updated filing, inventory, mailing and database systems, either manually, and used computer.
•
• Reviewed files and records to obtain information to respond to requests. Computed, record and proofread data and other information, such as records,
• and reports.
• Copied and sorted records of office activities and business transactions. Diffused customer complaints and concerns to maintain excellent customer relations.
•
• Conducted inventory to order needed materials and supplies. Clerical Support Specialist
Nexrep, Johnston, Sc
• Typed, formatted, and proofread outgoing correspondence and documents.
• Managed calendars and arranged appointments.
• Simplified office procedures to increase efficiency and productivity. Collected, counted, and disbursed money to perform basic bookkeeping functions.
•
• Compiled employee time, production, and payroll data from time sheets.
• Processed and prepared business and government forms and expense reports.
• Made travel arrangements for office personnel.
April 2018 - January 2019
• Proficient in Microsoft Office Suite, particularly Word and Excel. Scanned documents for electronic storage in accordance with established protocols.
•
• Researched information from a variety of sources when necessary.
• Compiled data into reports utilizing spreadsheet software programs.
• Prepared forms for internal use in compliance with company policies. Coordinated mailings both internally and externally on behalf of the organization.
•
• Verified accuracy of data entered into system prior to submission.
• Scheduled meetings, appointments and travel arrangements for personnel.
• Maintained accurate inventory of office supplies and equipment.
• Updated contact lists regularly ensuring accuracy of information provided. Created documents such as correspondence, memos, agendas and reports from verbal instructions or rough drafts.
•
• Provided administrative assistance to staff members and clients. Organized files by sorting information alphabetically or numerically according to
• established procedures.
• Efficiently managed filing systems, databases and records. Answered incoming calls, responding to inquiries or directing callers to appropriate personnel.
•
Performed general clerical duties including photocopying, faxing and mailing
• documents.
Processed invoices, created purchase orders and tracked payments using accounting software applications.
•
Developed excellent customer service skills through phone support and receptionist duties.
•
Maintained high level of confidentiality while working with complex or sensitive
• issues.
Interpreted written policies and procedures and enforced them where necessary.
•
Reviewed correspondence for accuracy, correctness, and conformance to procedural and regulatory requirements.
•
• Drafted and proofread correspondence, memos, and other documents.
• Conducted research and compiled data for reports and presentations. Supported HR functions such as recruitment, payroll, and benefits administration.
•
• Built and maintained solid relationships with external and internal stakeholders. Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
•
Compiled, copy, sort and file records of office activities, business transactions, and other activities.
•
• Answered multi-line telephone system to direct calls and take messages.
• Scanned, faxed, and filed invoices and sales receipts. Utilized computer and job-related software to maintain and update filing, inventory, and database systems.
•
Maintained and updated filing, inventory, mailing and database systems, either
• manually, and used computer.
• Reviewed files and records to obtain information to respond to requests. Computed, record and proofread data and other information, such as records, and reports.
•
• Copied and sorted records of office activities and business transactions. Diffused customer complaints and concerns to maintain excellent customer relations.
•
• Conducted inventory to order needed materials and supplies.
• Typed, formatted, and proofread outgoing correspondence and documents.
• Managed calendars and arranged appointments.
• Simplified office procedures to increase efficiency and productivity. Collected, counted, and disbursed money to perform basic bookkeeping
• functions.
• Compiled employee time, production, and payroll data from time sheets.
• Processed and prepared business and government forms and expense reports.
• Made travel arrangements for office personnel.
High School Diploma
Fox Creek, North Augusta, Sc
EDUCATION
April 2012
Contact this candidate