Data Entry Program Management

Port Charlotte, Florida *****

***- ***-****

********@***.***

PROFESSIONAL

SUMMARY

Dynamic Program Management and

Services Coordination professional with

proven success at Cornerstones. Adept at

fostering relationships and developing

programs that enhance positive

organizational impact. Specializes in

service delivery and operational efficiency.

Self-directed and motivated to ensure

project goals are met and exceeded.

SKILLS

Interpretation/Translation

(English/Spanish)

Program Management

Project Development and

Implementation

Data Entry/Data Quality

Microsoft Office Suite

Budget Building and Management

Organizational Development

Consensus/Relationship Building

Fundraising

Division Expansion

Services Coordination

Staff Development and Training

Scheduling and Event Planning

Strategic Planning

CPR/AED/First Aid Trained

Trauma Informed Care & Awareness

Mental Health First Aid

Behavioral Health Care in Unsheltered

Environments

Serious Mental Illness & Homelessness

Suicide Prevention in Latin Youth

REVIVE

Trauma-Informed Approach with

Escalation

Digital Family and Youth Support

Domestic Violence

Public Assistance & Employment

Programs

Social Benefits and Employment

JUANA PUMAROL

EXPERIENCE

Intake & Prevention Coordinator - Cornerstones - Reston, VA - 05/21 - Present

Operated in a team comprised of the client, case worker, housing locator, eviction prevention specialist and other resource providers to prevent client loss of housing

Engaged and built rapport with clients from marginalized communities, who were at risk of eviction, to develop a professional trust relationship

Created and maintained consistent communication channels, verbal and written, among concerned parties (i.e., tenant/client, landlord, referral source, collaborating agencies) to ensure best outcomes for clients

Provided mediation and advocacy with landlords on the tenant's behalf

Submitted applications for tenant assistance to Coordinated Services Planning (CSP)

Provided progress reports to Fairfax County concerning the rental assistance applications of tenants

Coordinator and STARSS Specialist - Cornerstones - Reston, VA - 07/20 - 05/21

Maintained effective partnerships and participated in a multi-disciplinary team with agency staff, the Office to Prevent and End Homelessness (OPEH), the Fairfax County Health Department (FCHD), the Fairfax County Community Services Board (CSB), Department of Family Services (DFS), multiple homeless services providers, and emergency shelter operators to deliver effective and timely wrap-around services to clients

Completed detailed intake and discharge processes for clients at the COVID emergency quarantine, protection, isolation and decompression (QPID) site.

Collected and processed client referral packets from a referring agency (CSP) or provider

Used multiple assessment tools to determine the types and levels of assistance needed by clients and client families

Oriented new clients to the program by explaining facility regulations, daily schedules, conduct expectations, client responsibilities, and other information necessary to ensure appropriate communal living behavior

Collected client intake agreements, emergency contact information, and other forms

Disseminated all relevant information pertaining to clients to appropriate staff promptly and advised of any concerning health conditions or special needs of clients

Performed status checks and interacted regularly with assigned clients at QPID site to assess well-being, reinforce rules, and provide appropriate services

Entered detailed and accurate case notes, updates, disciplinary actions, and all required documentation into Homeless Management Information System (HMIS) client files and HMIS database

Encouraged clients and their family members to focus their efforts on attaining the objectives specified in their unique service plans

Participated in staff meetings and trainings as well as community-wide trainings

Maintained confidentiality of all clients personally identifiable information

Served as essential staff during inclement weather and other emergencies Intake and Discharge Coordinator - Cornerstones - Reston, VA - 05/20 - 07/20

Coordinated with referring Case Managers to prepare clients to be transported to the QPID site

Communicated with shelter and motel management when a client was being placed or discharged from the COVID QPID site

Collected client referral packets from referring agency or provider Services

Mandated Reporters: Recognizing and

Reporting Child Abuse & Neglect

Mandated Reporters: Recognizing &

Reporting Abuse, Neglect and

Exploitation of Adults.

EDUCATION

Bachelor of Science (B.S.): Drug &

Alcohol Substance Abuse Specialist -

Stratford Institute - Alexandria, VA,

01/2020

Associate in Science (A.S.): Homeland

Security in Criminal Justice Science –

Florida Technical College - Pembroke Pines,

FL, 01/2015

Associate in Science (A.S.): Criminal

Justice and Principles in Policing -

Broward College – Davie, FL, 01/2010

LANGUAGES

Spanish (Native)

English (Fluent)

Provided program participants with facility regulations and policies

Coordinated with Data Analyst to ensure proper monitoring and status of clients

Collaborated with on-site team to coordinate and ensure client exits to stable housing Child Protective Services Case Manager & Assistant/Interpreter-Translator - Loudoun County Department of Family Services - Leesburg, VA - 09/17 - 04/18

Provided verbal and written Spanish-to-English and English-to-Spanish interpretations and translations for caseworkers, clients, investigators, and other officials during investigations, family assessments, or other meetings, often during emotionally charged situations

Utilized knowledge of different dialects spoken in Hispanic culture to communicate clearly with clients from South and Central America

Consulted caseworker calendars to schedule family home visits in domestic violence, abuse, and neglect cases

Involved in cases with Child Protective Services (CPS) situations during meetings, home visits, and supervised visitation with family members

Interpreted for children and relatives in multidisciplinary team meetings and in court cases

Assisted detectives and CPS workers (either in the home or at the hospital) during ongoing cases of physical and sexual abuse

Interpreted for non-English speaking clients in person and over the phone to assist staff in completing applications or assessments

Utilized clerical and administrative skills including keyboarding, computer applications, scheduling, and answering telephones

Leveraged knowledge of Excel, and Word to document complaints and referrals Service Facilitator - Moms In Motion/The Home Your Way - Front Royal, VA - 12/17 - 04/18

Impacted clients lives by providing timely, effective, and high-quality service facilitation and case management

Supported clients and families by promoting self-determination and recovery

Engaged and responded to clients, families and other professionals and stakeholders, treating them with courtesy and respect

Made professional decisions impartially, free from personal bias and outside influence

Maintained appropriate professional boundaries with clients, coworkers, and the public

Reported ethical concerns or unethical behaviors, including fraud, waste, or abuse

Verified active Medicaid in Department of Medical Assistance Services portal and reviewed the client's changes in medication, therapies, and current health status

Provided service facilitation for various Medicaid program enrollees and case management services for family and Individual Support Waiver enrollees

Delivered information to individuals to help improve their quality of life

Maintained knowledge of each waiver, the application process, criteria, and services available

Developed the service plan with the individual and the EOR and conducted reassessment visits

Provided the Policy Procedure Letter to the fiscal employer agent along with the appropriate forms to start the process of becoming an Employer of Record (EOR)

Reviewed manual with the EOR and submitted requests for service authorization to the appropriate service authorization contractor

Documented services as required by the Department of Medical Assistance Services

Assisted EOR when filling out paperwork for the Fiscal Employer Agent/PPL

Conducted the annual Level of Care Review process

.

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