Social Media Customer Service
Resume:
Robert E. Currie
Bryan, Tx. ***** 214-***-**** ************@*****.*** LinkedIn Profile
I graduated with an associate degree in Business Administration, Natural Science and Healthcare with an internship at Texas Neurology. I am a motivated professional with an aptitude for innovation and creative problem solving. Communicative and personable, adapts quickly, follows direction, and serves internal and external customers and clients with poise and professionalism.
Areas of Expertise
Customer Interactions
Retail Sales
Customer Service
Project Participation
Office Administration
Business Technology
Microsoft Office
EPIC business software
Financial Services
Collect office software
Social Media
PLM Builder Software
Education
Associate Degree in Business Administration, Natural Science and Healthcare Administration
University of Phoenix, Tempe, AZ, 2016
Coursework: Personal Finance, Claims Preparation, Patient Record Keeping, Foundations of Business
Training
CMRS Certified, Remington College, 2016 - Computer Basics, Eastfield Community College – Dean’s List
Internship
Texas Neurology, Dallas, TX, 2016
Experience Highlights
LITHIA CJD, Bryan, Tx. April 2024 – Present
Service Advisor
Key Accomplishments:
Greeting incoming customers being the liaison between customers and service technicians.
Listen to customer requests and complaints to resolve their concerns with the vehicle.
Schedule appointments, estimate costs, verify insurance/warranty, order parts, and communicate with mechanics.
Provide information and solutions to customers regarding their car needs and problems.
D.R. HORTON, College Station, Tx. November 2022 – March 2024
Warranty Tech
Key Accomplishments:
Continue to monitor the home and warranty requests submitted by the homeowner during the warranty period.
Work with the superintendent and any vendors as needed.
Answer questions for the homeowner post-closing and through warranty term.
Prepare POs for vendors.
Collaborate with accounting, management, and construction.
Weekly meeting to cover strategies to keep warranty numbers down and create a plan of action for new requests.
Met with Homeowners and vendors to resolve major issues of a warranty claim.
STYLECRAFT, College Station, Tx. July 2017- August 2022
Area Warranty Manger
Completed daily/weekly home-owner orientations. Walking, training the homeowner on the features of the new home. I Covered all aspects of the home from outside to inside. Covering warranty details and showing the homeowner how to use, stop, shut off, turn on and when to contact the warranty or emergency department.
Key Accomplishments:
Walk outside of home and cover all aspects on the exterior/Interior with the Homeowner.
Walk the inside of the home and explain/show the homeowner all the necessities.
Continue to monitor the home and warranty requests submitted by the homeowner during the warranty period.
Work with the superintendent and any vendors as assistance was needed.
Answer questions for the homeowner during Orientation and post-closing.
Prepare POs for vendors.
Collaborate with accounting, management, and construction.
ARTHRITIS AND OSTEOPOROSIS CLINIC OF BRAZOS VALLEY, College Station, Tx. January 2017- April 2017
Billing/Coding Representative
Responsible for daily billing reports and performing billing activities on those accounts. Understanding the Revenue Cycle, claim submission, coding, remittance processing and HIPAA guidelines. Reviewing doctor’s notes and patient files.
Key Accomplishments:
Monitor accounts for timely billing.
Submit claims for payment by payer.
Resolved issues with the provider in reference to coding, bilateral codes, modifiers, patient vitals and all intake information. Taking appropriate action to ensure payments have been completed as well as identifying any secondary billing.
Request additional information as needed from, Physicians, M.A.’s and checkout personnel.
Update Plan ID’s and Patient/Payor demographic information. Setup new Patients.
Consult with Patients face-to-face regarding billing questions, insurance, and EOB’s.
Month-end reports ensuring all encounters were properly billed.
NBS DEFAULT SERVICE, Dallas, TX, December 2013- December 2016
Bankruptcy Specialist I
Collaborated with clients to file timely documents regarding bankruptcy. Prepared NFC’s and TOCs for third party clients. Transferred to Real Property assisting clients with timely filing of Reaffirmation and Rate Modification Agreements to court.
Key Accomplishments:
Prepared NFC’s and TOC’s regarding debtors who filed for bankruptcy for third-party clients.
Prepared Reaffirmations for clients to be filed with the court.
Community Leadership
GOODWILL INDUSTRIES, Great Falls, 2008
Volunteer
REMINGTON COLLEGE, Dallas, Texas 2016 – Certification Received
Board of Advisors-Students
Dean’s List
Contact this candidate