Software Engineer Technical Support

RANDALL T. CLARK

Hazel Crest, IL ***** • 708-***-**** • ***********@*****.*** • linkedin.com/in/randall-t-clark0229

SUMMARY

Highly skilled SOFTWARE ENGINEER with extensive years of experience in designing, developing, and maintaining software solutions across industries such as healthcare, telecommunications, and insurance. Proficient in various programming languages, operating systems, and development tools. Demonstrated leadership in managing teams, improving processes, and meeting critical deadlines. Adept at providing technical support, conducting trainings, and ensuring top-tier client satisfaction. Core competencies include:

Installation, Configuration, and Troubleshooting Programming Active Listening Knowledge Sharing

HL7 Standards IT Communications Requirements Development Staff Training and Development Software Hardware

SAAS in a Cloud Environment Configuration Client Facing Communication Documentation SDLC

TECHNICAL SKILLS

Operating Systems: UNIX, Linux, AIX, Solaris, Windows, DOS, AS/400, TSO, MVS JCL

Programming Languages: C, C++, C#, Visual C++, ProC, COBOL, .NET/Visual Basic, Basic, Oracle SQL, Shell Scripting, Python

Software/Tools: Salesforce, HL7 Explorer, HL7 Hermetech, HL7Spy, CVS, ClearCase, SourceSafe, TFS, Cscope, vi/vim, Putty, CoreFTP, Microsoft Office Suite, Visual Studio, Microsoft Teams, JIRA

Other Expertise: Software development lifecycle, low-level and high-level software design, HL7 Standards, HL7 mapping, system configuration and maintenance, customer service, team leadership, and cost containment

PROFESSIONAL EXPERIENCE

MORCARE (Harris Healthcare Company)/Morrisey & Associates Jun 2002 – Nov 2024

Software Engineer

Led the development, enhancement and maintenance of software solutions to support healthcare management systems using C, Pro*C and shell scripting on an UNIX/Linux platform as well as .NET programming in Microsoft Visual Studio. Maintained Posting & Rules Engine code and Cron jobs. Installed, configured, updated and maintained AIX and Linux machines. Produced high level and low-level designs. Actively trained clients and internal helpdesk personal on HL7 processing. Created plans for and conduct code testing. Met code release deadlines along with accurate time capturing of each project. Produced and updated specification documentation. Provided support to client’s and software development leads. Insured code integrity via Team Foundation Server (TFS) version control.

Built, Installed, configured, and maintained AIX UNIX and Linux environments where the code was compiled in each of the environments. This resulted in multiple build packages for satisfying both AIX UNIX and Linux clients.

Created, Compiled and installed C/Pro*C executable code and scripts onto client’s UNIX environments allowing for data to be posted and extracted from the Oracle database.

Built, installed, configured, and maintained HL7 mappings. This required a high-level understanding of Health Level 7 (HL7) standards and processing. This was essential in making sure each healthcare facility sent data in the correct fields.

Created shell scripts which allowed for push button updating of new releases to client environments.

Conducted design, code inspections, and testing from unit to field levels which ensure software integrity and performance.

Provided client support and training, enhancing user experience and satisfaction.

Collaborated cross-functionally to introduce new features and updates, contributing to product innovation.

TELLABS Sep 2000 – Apr 2002

Software Engineer

Developed and tested telecom software solutions, ensuring adherence to industry standards.

Conducted research and analysis on code to identify improvement areas.

Managed time-sensitive deliverables, consistently meeting project deadlines.

Worked in a collaborative environment to maintain and enhance critical system functionalities.

EDUCATION/CERTIFICATIONS

DePaul University, Graduate Program, School of Computer Science

DeVry University, Bachelor of Science in Computer Science, GPA: 3.1/4.0

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