Customer Service Accounts Payable
Resume:
Brandi Velte
**** ******* ***** ****., ******** City, OK 73132 US
**************@*****.***
Quick learner
Strategic and financial planning
Communications
Team building
Microsoft Office
Weekly Payroll
Results-oriented
Product ordering
Cost control and reduction
File/records maintenance
Customer satisfaction
Problem resolution
Business operations
Process implementation
Organization
Credit and collections
Financial records and processing
Customer service
Multi-Task Management
Accounts payable/receivable
Heavy lifting
Client-focused
Sales
Psychology - Bachelors in Psychology - 2026
Southern New Hampshire University - Manchester, NH High School - 2009
Mustang High School - Mustang, OK
Level 4 Financial Officer - May, 2011 to March, 2014 Check Into Cash - Yukon, OK
Used [Microsoft] to enter information from customer calls and onsite service visits into the company's system.
Handled collections of past due accounts.
Maintaining an accurate and current balance in the safe at all times. Handled making new customer accounts on a daily basis. Provided each customer with exceptional service by listening to their concerns and answering their questions.
Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away. Kept up-to-date and accurate funding accounts for internal departments, key programs, and special projects.
Provided service to store customers and wrote customer contracts and invoices for new loan contracts. Skills
Education
Work History
Human Resources Representative - April, 2015 to August, 2017 InTrust One Solutions - Morrilton, AR
Used proactive communication to resolve employment-related conflicts. Looked over job applications to find, vet, and recommend the best candidates. Handled employee conflicts with the utmost urgency while adhering to all corporate procedures. Entered data into the computer system, including payments, account information, and call logs. Double-checked the data's accuracy and integrity.
Copied, logged, and scanned supporting documents before filing everything in the client's files. Kept the work structure up to date by updating all job requirements and job descriptions. Gathered and analyzed data in order to track compliance outcomes and identify and address non- compliant behavior trends.
Served as a staff advocate, encouraging and assisting [all employees] in identifying and resolving conflicts.
Worked with management to develop and implement modern, effective employment policies. United States Air Force - June, 2009 to April, 2010 United States Goverment
Was a member of the United States Air Force Medical Division Was in the EMT program
Worked in a medical facility as a medical transport when needed. Dealt with patients when called for transport.
Cashier - January, 2018 to August, 2020
McDonalds - Tecumseh, OK
Kept well-stocked cashier lanes and store shelves to promote strong sales. Educated customers about [McDonalds] promotions to increase sales. Help customers by guiding them and answering their questions. Counted cash in the register drawer to keep the register balanced at the start and end of each shift. By highlighting target merchandise with strategic promotional approaches, I was able to consistently meet upsell goals.
Greeted customers with a smile and offered prompt and dedicated assistance. Reconciled the cash drawer, accounting for any errors and resolving discrepancies to maintain accuracy at the start and end of each shift.
Earned customer loyalty by interacting with them in a friendly manner and remembering their orders. Trained team members to work as cashiers in accordance with company policies and procedures. Provide outstanding customer service to all customers who enter the store. Consistently met sales goals with excellent interpersonal communication skills and upselling expertise. Stay At Home Mom - August, 2020 to March, 2023
Tecumseh, OK
I had to stay at home with my son the was born in March of 2020 due to the lack of having someone that I trusted to watch him as I was a single mother.
I actively continued to search for a care taker for my son as to allow me to go back to work. Volunteer - March, 2023 to Present
Other Options - Oklahoma City, OK
Helped with unloading and stocking donations to give to the HIV community on the days they were scheduled to pick up their box of food.
Kept and helped to maintain a clean and friendly environment for all other volunteers. Enjoyed being able to give back to the community in which I live in.
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