Customer Service Patient Care
Resume:
G A N A Y A H D I E U V E I L
GD
Patient and Client Care
Coordination
Behavioral Analysis and Case
Conceptualization
Problem Solving and Decision
Making
Medical Terminology
Team Leadership and Training
Documentation and Reporting
CRM and Healthcare Software
(Citrix Workspace, Salesforce)
Dedicated healthcare and childcare professional with experience in patient care, behavioral support, and customer service. Known for fostering supportive, therapeutic environments for clients of all ages, particularly children, within clinical, daycare, and behavior-analytic settings. Skilled in documentation, communication, and client relations, with a solid foundation in healthcare operations, behavior management, and ethical care delivery.
S K I L L S
Profile
E D U C A T I O N
West Georgia Technical College
ASSOCIATE OF SCIENCE IN
NURSING
Langston Hughes High School
HIGH SCHOOL DIPLOMA
E X P E R I E N C E
Theraplay GA ABA – Fayetteville, GA July 2024 – Current BEHAVIOR TECHNICIAN (BT)
Provides direct behavior-analytic services to children, supporting developmental and behavioral goals.
Works under supervision to meet high standards in behavior-analytic, professional, and ethical practices, ensuring quality care delivery. Participates in supervised sessions to receive performance feedback, improve case conceptualization, and refine problem-solving skills. Engages in regular performance evaluations, written material reviews, and direct supervision to uphold standards in behavior service delivery. Conducts individual and group sessions as part of a structured supervision model to maintain and enhance RBT competencies.
Countryside Health Center – Atlanta, GA January 2024 – Current PATIENT CARE COORDINATOR
Coordinates care services, ensuring a welcoming, organized experience for patients and their families.
Manages patient information, schedules appointments, and performs documentation tasks with a strong focus on quality and accuracy. Works closely with medical teams, ensuring streamlined communication and a positive patient experience.
January 2020 – Current
The Play Pad – Atlanta, GA
CUSTOMER SERVICE TEAM LEAD
Oversees customer service operations, setting goals and training team members to deliver high-quality service.
Establishes strong client relationships, resolving concerns and ensuring satisfaction, especially among families and caregivers. Efficiently manages multiple tasks, achieving increased customer satisfaction through responsive service.
************@*****.***
Contact this candidate