Management System Contract

Timeshia Warren **************@*****.*** 404-***-****

Professional Experience

Highly skilled and results-driven Quality Tester with over 5 years of experience in file transfer management, project tracking, and delivering business solutions.

TalTeam - (Contract) Blue Cross Blue Shield Operations/Business Administrator/Applications Manager Projects: UAT Tester for Custom GEP Smart System, Salesforce, Tableau, PeopleSoft Systems January 2023 – Current o System Integration Management: Led the integration of PeopleSoft Software into the GEP Smart contract management system, working closely with key stakeholders such as Business Owners, Legal, and Group Leaders to ensure seamless data transfer and system functionality.

o User Acceptance Testing (UAT): Administered system demonstrations and organized UAT sessions for new system enhancements and requirements, ensuring user feedback was incorporated to improve system performance and usability. o Document Control & Security: Maintained a centralized, controlled supply of organizational documents, ensuring proper document management practices. Managed computer security for sensitive documents and implemented a computerized revision and periodic review system.

o Contract Data Migration: Oversaw the migration of all legacy contracts and associated data into a new contract management system, ensuring data integrity and ease of access for future reference. o Process Management: Managed the status tracking system for all process-related documents and records, including Standard Operating Procedures (SOPs), ensuring compliance with organizational standards and regulations. o Sourcing & Procurement: Managed procurement requests, drafted contract language, and facilitated supplier/vendor business technology relationships to optimize operational processes.

o Lead and support the migration of file transfer processes to GoAnywhere MFT, collaborating with stakeholders and technical teams to facilitate smooth transitions.

o Manage internal and external file transfer setups, ensuring proper configurations, secure transfers, and compliance with healthcare industry standards.

o Track and manage project milestones using ServiceNow, ensuring timely completion of tasks and proper documentation of progress, risks, and issues.

o Collaborate with cross-functional teams to analyze business needs and translate them into functional requirements for system enhancements and file delivery workflows.

o Develop and maintain detailed documentation for file transfer processes, ensuring accurate records are available for audits and compliance purposes.

o Utilize Azure DevOps (or Jira) to track project progress, create user stories, and manage backlogs, providing transparency and ensuring projects stay on schedule.

o Work closely with the IT department to ensure file transfer processes are integrated smoothly into the existing infrastructure, addressing technical challenges as they arise.

o Communicate regularly with business stakeholders, presenting progress updates, resolving issues, and making decisions to keep projects on track.

o Ensure that all file transfer processes comply with healthcare regulations, maintaining strict confidentiality and security standards for patient and business data.

FlightBridge Aviation – Senior/Lead Business Quality Assurance System Manager Projects: Private Aviation Cloud-Based Software, Integration API/Applications Manager February 2023 – January 2024 o Cross-Functional Collaboration: Worked closely with cross-disciplinary teams to analyze user stories, functional and non-functional design specifications, and API integrations, ensuring that all requirements were understood and met through comprehensive testing. o Acceptance Criteria Refinement: Collaborated with QA leads and business teams to refine and clarify acceptance criteria, ensuring test cases align with project objectives and user expectations. o Test Case Development: Contributed to the development of both manual and automated test cases, focusing on business requirements, workflows, and use cases to ensure robust test coverage and accurate results. o Test Execution & Maintenance: Executed test scripts and documented results, ensuring the scripts were continuously updated and modified to reflect evolving requirements and project changes. o Quality Assurance & Test Coverage: Ensured comprehensive test coverage for all features and user stories within each sprint, working towards high-quality software delivery with each release. o Defect Tracking & Issue Resolution: Tracked defects, escalated issues, and worked with developers to resolve them in a timely manner, ensuring minimal disruption to the project timeline. o Comprehensive Testing: Performed thorough testing across design, user interface, functionality, performance, database, and APIs, ensuring compliance with industry standards and high-quality software performance. o Project Communication: Communicated test estimates, statuses, and proactively worked to remove any roadblocks, ensuring smooth progress across the development lifecycle.

o Proactive Involvement: Actively participated in development team planning, implementation sessions, and technical customer support discussions to ensure alignment on project goals and quality expectations. o Defect Prevention: Focused on defect prevention throughout the development process, both in lower environments and production, to proactively identify and mitigate issues before they impact end users. o Design and implement automated test scripts for complex integrated systems, testing services that interact with Postgres and MySQL databases.

o Gathered and analyzed business requirements from healthcare stakeholders, including regulatory bodies and internal teams, to develop system and process enhancements.

o Supported the deployment of new systems and tools within the healthcare organization, including the integration of file transfer protocols. o Managed healthcare-related projects using Jira, ensuring accurate tracking of requirements, risks, and progress. o Worked directly with IT teams to ensure the healthcare file transfers aligned with industry standards, including HIPAA compliance. o Developed detailed reports and dashboards to track key performance indicators (KPIs) and project timelines for ongoing improvements in file delivery processes.

Insight Global – (Contract) Client Fiserv, Senior Business Quality Manager Analyst Projects: Account Processing, Defect Production Environment Validation June 2021 – December 2022 o Client & Project Management Reporting: Provided daily and weekly updates to project management teams, handling client escalations and ensuring timely communication on defect resolution and project status. Clubs and Suites clients, ensuring personalized, high-quality service delivery and issue resolution.

o Results Analysis & Reporting: Analyzed test results, reported findings to the development team, and tracked progress to ensure issues were addressed efficiently.

o Automation Testing: Contributed to automation testing efforts by identifying and implementing automation scripts using tools such as Selenium and SoapUI for tasks like account processing validation, load testing, and data entry. o SDLC Methodology & Best Practices: Applied the Software Development Life Cycle (SDLC) methodology and assisted in developing best practices and frameworks for load and performance testing to ensure system stability and scalability. o Test Plans & Root Cause Analysis: Authored detailed test plans and test cases based on business requirements, facilitating root cause analysis for defects and ensuring all identified issues were addressed. Internal Data Resources – (Contract) Client SiteOne Corporate, Lead Business Quality Assurance Projects: Custom Supply Chain Management System, Custom Mobile Barcoding System July 2019 – September 2021 o Test Planning & Execution: Applied ServiceNow business practices to assist in the creation of comprehensive test plans, oversee integration and regression testing, and ensure seamless test execution and defect management across various functional streams. o Financial Reports Validation & Change Management: Led financial reports validation and testing, ensuring alignment with financial change management best practices for users. Oversaw the integration of AX Financial Management and Retail/POS systems, providing ongoing support for users.

o Agile Methodology: Actively participated in Scrum meetings using Agile methodology to review project deliverables, including requirement specifications, functional design documents, and technical design documents. o CI/CD and Deployment Management: Worked within the CI/CD process for both staging and production deployment, ensuring smooth deployments and resolving any issues related to the integration process. o Quality Assurance Leadership: Developed and implemented QA strategies, establishing integration metrics and overseeing Android Mobile Testing. Applied industry best practices to create custom dashboards and processes that met quality goals, ensuring continuous improvement.

o Manual Testing & Test Strategy: Wrote and executed manual test cases and scripts,and contributed to the design and development of test strategies and roadmaps for various projects.

o Production Deployment Support: Actively participated in production deployments and releases, ensuring successful execution. Managed defect documentation, tracked defects to closure, and escalated issues as necessary to minimize project disruptions. o Team Leadership & Collaboration: Led multiple QA test teams (onshore/offshore) for testing global retail/branch applications. Created User Learning Documents to improve visibility and communication regarding service layer changes in the database. o Upgrades & Release Coordination: Acted as the Lead Coordinator for all QA aspects of upgrades and releases, ensuring quality assurance services and coordinating integration resources both internally and externally. o Project-Specific Testing Standards: Contributed to the design of testing standards and strategies for newly implemented projects, including Supply Chain Management Systems and Mobile Barcoding Projects. Provided regular test execution reports to project stakeholders and maintained detailed test evidence.

o Training & Development: Trained new incoming QA team members on onboarding procedures, QA methodologies, and program testing technologies. Led training efforts for project team members on new policies and procedures. o Performance Management & Coaching: Led the coaching and development of QA operations through performance management, utilizing scorecards or similar measurement tools to ensure consistent quality and high performance by QA testers and PMO/vendor stakeholders. o Training Collaboration: Managed relationships with internal and external training providers, ensuring alignment with strategic objectives. Collaborated with cross-functional partners and business leaders to develop learning roadmaps and ensure quality learning solutions. Vizzia Technologies, Grady Hospital – (Contract) IT Client/Business Support Projects: Grady Memorial Hospital, Piedmont Hospital, Emory Health Hospital, Tanner Health System April 2017 - May 2019 o Cloud-Based GPS & Medical Device Trackers: Managed cloud-based GPS trackers and monitored real-time location configuration systems, ensuring the seamless setup of network installations for medical device trackers. o SOP & Quality Implementation: Compiled step-by-step instructions and Standard Operating Procedures (SOPs), driving the implementation of quality and efficiency improvements across work processes to enhance operational performance. o End-User Training & Support: Managed and trained end-users/clients on system functionality, focusing on user roles, analytical skills, security protocols, and performance optimization to ensure effective utilization of tracking systems. o Device & System Maintenance: Installed, maintained, and upgraded medical device trackers and associated systems, troubleshooting technical issues and identifying and implementing solutions to ensure optimal functionality. o Communication & Reporting: Effectively communicated test results to programming and management teams, providing clear insights on technical issues, system performance, and quality assurance outcomes. o Test Script Development: Wrote and maintained test scripts based on software requirements and design documents, ensuring comprehensive coverage of functional and technical specifications. o Temperature Monitoring & Trend Analysis: Reviewed and analyzed incoming trends of out-of-range temperature responses from technical devices through cloud-based services, providing timely reports and responses to ensure client satisfaction and system reliability. o Compliance Optimization: Developed and optimized compliance performance reporting, creating templates that aligned with the requirements of the National Institute of Standards and Technology (NIST) for regulatory adherence. o Network & System Diagnostics: Conducted Transmission Control Protocol (TCP) analysis in various environments, including SQL Server, personalized portal systems, Microsoft Outlook, calibration settings, and TCP clients, ensuring robust system performance and troubleshooting.

Skills

o 5+ years of experience as a Business Analyst, with a focus on file transfer management and project tracking o Strong experience with MFT tools, including GoAnywhere and other MFT solutions o Expertise in ServiceNow for task management, issue tracking, and service request handling o Strong experience with Azure DevOps or Jira for project tracking and management o Experience working in healthcare environments, with a strong understanding of industry-specific compliance requirements (e.g., HIPAA) o Excellent communication skills, with the ability to work with cross-functional teams and lead discussions o Strong decision-making skills, able to take ownership and deliver solutions effectively o Proven ability to work independently and collaborate with both technical and non-technical stakeholders Education

Armstrong Atlantic State University, Bachelor of Science Administration December 2013 Kennesaw State University, Master of Quality Assurance May 2016 Certifications: Microsoft Office Application Professional Certificate May 2017 Lean Six Sigma White Belt Certified (LSSWB)™ March 2019 Projects

Go Application Framework Testing Automation

o Created a robust test automation framework to test Go applications interacting with RDBMS and messaging systems. o Integrated JMeter for performance testing and Datadog for continuous monitoring and reporting.

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