Customer Service Store Manager

Russell Martin Sr.

*** ********** ** ********* **. 95687

********@*****.*** Phone 707-***-****

Professional Experience

Pebble Beach Company – Pebble Beach, CA 3-2015 to 5-2022

Receiving Clerk The Spa at Pebble Beach

Accurate receiving of all incoming material to the Spa, both retail and back bar. Daily and weekly counts on some retail products, ordered as needed.

Security Officer

Safeguard Pebble Beach Co. Observe and report all violations of Pebble Beach Company policies and procedures.

Croc’s – Vacaville, CA 11- 2008 to 1-2012

Store Manager / Market Leader

Manage daily store operations, by driving sales, controlling expenses and maintaining company standards.

Hire, train and develop employees. Control inventory levels and stock balance.

Key Achievements:

In my the first 3 months at the store, I brought inventory down to a manageable level.

I was able to control labor and keep expenses down while increasing sales, making the store profitable for the first time since it opened in March of 2008. Ended 2011 as the number 18 store out 650 worldwide.

GAMESTOP - American Canyon, CA 5-2007 to 11-2008

Store Manager

Manage and assume total responsibility for the success of the store by driving sales and ensuring that the store staff provides friendly, enthusiastic customer service, in person and on the phone.

Ensure that the store is clean, well-organized, and properly merchandised at all times, and that all policies, procedures, and controls are followed. Responsible for all aspects of inventory control by protecting company property and assets and ensuring that store shrink is within company guidelines.

Key Achievements:

I opened 2 new stores and maintained all sales goals.

Controlled shrink attaining one of lowest shrink scores (-.17) in the region after my last inventory.

maintaining staff integrity by keeping turnover to minimum.

Best Buy – Vacaville, CA 2006 to 2007

Appliance Supervisor

Fortune 500 and National retail leader in consumer appliances, electronics, and peripherals.

Hold responsibility for driving sales within Appliance department and provide consistently superior customer service. Coordinate across departments to develop strategies to control shrinkage and to enhance customer relations. Monitor and track daily sales reports and department budget. Train and mentor sales staff of 6 with a focus on winning sales techniques and top-notch customer service strategies.

Key Achievement:

Instrumental in creating and implementing an innovative departmental business plan aimed at enhancing customer service and in-store customer experience resulting in receiving top ranking within district and territory.

Lowe’s Home Improvement – Vacaville, CA 2001 to 2006

Installed Sales Manager / District Trainer

Established Fortune 100 Company and leading home improvement retailer.

Led committed team of 4 driving sales and customer service actions in busy retail setting to propel sales, market share, and revenue growth. Conducted training for 800+ staff as District Trainer. Liaised extensively with staff, installers, customers, vendors, and management, expediting information flow. Managed and maintained records, database and documentation. Monitored monthly budgets; prepared and presented periodic reports to management. Trained, scheduled, motivated and managed staff.

Key Achievements:

Employed hands-on management style to build a positive teamwork culture, resulting in team achieving 12-month department sales goals for new store in just 10 months.

Delivered first-class training in all aspects of operations to 800+ employees; currently training staff across 2 expansive districts, elevating staff knowledge and productivity.

Set new performance benchmark as first employee to achieve $1M in sales within 10 months of store opening, and among first to hit the $3M target for 2003.

Achieved highest sales throughout district, including $200K+ recorded labor sales in just 6 weeks, resulting in prestigious first and second placings for two-part nationwide sales contest.

Cultivated a positive rapport with customers; promptly resolved issues to achieve win-win outcomes, significantly reducing customer complaints.

Created training materials for floor staff, providing quality-reading material for staff reference, and enhancing staff knowledge, skills, job satisfaction and performance.

Compiled and maintained comprehensive customer and installer records with meticulous accuracy and timeliness, facilitating decision-making based on currency of information.

Promoted to Department Manager after just 9 months of employment, and District Trainer after 11 months, reflecting outstanding work performance and strong people skills.

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Educational Background

Monterey Peninsula College – Monterey, CA

Associate of Science Degree – Major in Administration of Justice

University of California – Santa Cruz, CA Certificate of Legal Assistantship

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