Customer Service Administrative Support

Erika Williams

Local to San Diego, CA and available for in-person interview with 24 hours of prior notice and can start immediately)

Summary:

● Administrative support professional and Customer Service with good experience provide service to customer and handle inbound and outbound calls on daily basis.

● Good experience in Date entry, answered phones, researched customer inquiries, and assisted in sales.

● Proficient in developing weekly and yearly expense reports, involving inventory, c(ash, and credit business related travel as well as interviewed and evaluated new employees.

● Well versed in customer satisfaction and quick turnarounds to ensure proper payment of claims, as well as ensuring each caller has an understanding of plan benefits.

● Hands on experience in MS Word, Excel, PowerPoint. Skills: MS Word, Excel, PowerPoint, Quick books, General Accounting Principles. Education:

● Associates Degree, San Diego City College, 2003. Experience:

Business Consulting, San Diego CA May 13 – present Personal (Part-time)

Responsibilities:

● Excellent business management experience.

● I have incorporated that to consulting customer relations/retention services.

● Ranging from management, customer service and marketing.

● Additionally remaining available these independent type contractors as a resource and or referral services. Kaiser Clerical Support, San Diego CA Nov 13 – Feb 13 Customer Service /Associate Fraud Specialist

Responsibilities:

● Enrollment accuracy for proper billing, working in department of National Accounts, responsibilities included.

● Membership administration: enrollments, cancellations and demographic changes.

● Contract research per group for members with special circumstances. Sedona Staffing, San Diego, CA Dec 11 – Feb 12

Customer Service

Responsibilities:

● Outbound calls to Health Plans on behave of members to verify detailed benefits for a Prescription medication for the upcoming year.

● Updated Members profile with benefits relating to covered benefits, administration of drug, deductibles, out of pocket expenses, copies, offices available for member to receive medication. Old Gringo, Chula Vista, CA Feb 11 – Nov 12

Customer Service/Office Support

Responsibilities:

● Managed project of receiving product, preparing for shipments, verified locations, outgoing quantities as well as accuracy of product received.

● New account set up, credit verification and processed credit payments.

● Ordered entry, answered phones, researched customer inquiries, and assisted in sales.

● Managed the office work, filing, faxing, email correspondence, sent out and distributed incoming mail. Eastridge Temps, San Francisco, CA Dec 10 – Feb 11 Customer Service/Technical Assist

Responsibilities:

● Call center environment receiving inbound calls from Tax preparers that purchased bank software with installation/ navigation questions.

● As well as looking up Inquiries regarding payments of tax returns, directing to appropriate departments for further assistance.

MedImpact Prior Jan 09 – Dec 10

Authorization Patient Care

Responsibilities:

● Call Center for Managed Pharmacy benefits from various healthcare organizations.

● Calls regarding any and all pharmaceuticals related issues, primarily to keep within plan guidelines to approve certain and all schedule c drugs ordered by doctor.

● Explaining benefits and steps required to meet authorization process. E.N.S., Sacramento, CA Mar 05 – Sep 10

Office Management

Responsibilities:

● Managed all aspects of the salon business, which included but not limited to: Client retention, Staff Management,

● Balanced the Accounts receivable and payable transactions.

● Answered and directed calls, scheduled appointments, managed work flow.

● Greeted clients, discussed services and sales, time management of employees’, Inventory control, maintained stock of products and supplies, researched new products, Developed weekly and yearly expense reports, involving inventory, cash, and credit business related travel as well as interviewed and evaluated new employees.

● Maintained a “can do” attitude, flexible and high-quality work.

● Demonstrated respect for co-workers that builds trust and influences hard work from others. Aetna Healthcare, Sacramento, CA Jan 03 – Jan 05

Customer Service

Responsibilities:

● Customer service positions in a call center environment working for health care providers serving as the first line of contact with customers such as members, doctors, and employer groups.

● Focused on customer satisfaction and quick turnarounds to ensure proper payment of claims, as well as ensuring each caller has an understanding of plan benefits.

● Maintained professional attitude Problem solving within a timely manner.

● Assisted callers to better understand products/services and benefit amount as we verified all member and doctor demographics for accurate timely payment of claims.

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